Endurance Warranty

I would never recommend this company to any other person or business. I was told this car insurance company was the best so I purchased it come to find out I pretty much totaled my car because someone younger woman brake checked me I brought my car to the collision dealership for them to tell me this is not car insurance and they don't cover any but the transmission and motor well honestly do you think I would be paying 290.00 dollars a month every month if they're not going to help me pay for my car if I got into a accident. Absolutely not now I'm stuff with no car no rental car as they promised thank you endurance for helping me out with your help

Now that I need them, they did not come thru for Me. Paying for about a year now at 145.00 a month. Now I have to get a. Oil separator and the denied the claim. They said it is not part. What a waste of money. Considering canceling it and also the other new policy that I just took for the newer car, I will rescind that too. Don't fall for their crap.

So I purchased a policy thru Endurance for my Jeep and about two months ago my truck ended up breaking down having to be towed to the mechanic upon the mechanic inspecting my vehicle it was determined that my truck needed a new oil pan and oil pan housing as well as a new thermostat. My mechanic informed me it would be my best option to put a claim into the warranty company so I agreed and my mechanic called in a claim my behalf upon putting the call in we were in for that an adjuster needed to come out and personally see the view and the parts we were claiming were faulting. When the adjuster arrived not once did he ever ask my mechanic for
My truck to be put on a lift or for an explanation of the fault it's parts. Not was the advisor who looked my vehicle over asked to be spoken with. But upon the adjusters findings he claimed that he asked for my truck to be put on a lift also claimed he asked for the advisor but no one ever came to speak with him. False information was provided back to Endurance which resulted in the claim being denied on my vehicle. After several attempts going back and forth with Endurance I chose to cancel my policy.

Leo was very professional and he handled my issue very quickly l would rate him 10/10 thank you.

I called to make a payment, Vee was exceptional. She even told me how to set up the online site. She is the type of employee who provides exemplary assistance, you can "feel" her smile through the phone. She deserves to be commended, recognized and rewarded for representing Endurance in such a wonderful way.

My 2014 MINI required a new water pump. In spite of the fact that this is a repair expressly covered by my extended warranty with Endurance, the company refused to pay any part of the repair. The technician, in conversations with the claims agent, was told that there were essentially no circumstances under which Endurance would cover this repair. If the water pump was worn, it was a pre-existing condition; if it was not, it was a gasket failure which is another exemption, etc. The shop said they had never worked with an extended warranty provider that was worse. When I sought an explaination of the denial of coverage from the Endurance Claims department, their agent hung up on me!

I do not recommend them because they do not tell the truth. I got the platinum, the highest coverage. Once it comes time to use it, they will give you a hard time and will not approve your claim. It is a battle. Everyone is very nice at first, but then when you become a member, they are ruthless and have an attitude.You have a 30 day waiting period before you can use and and milage you must drive both before your policy can be used but then after the waiting period and you try to use they will try everything in their power to find reason to refuse your claim scam and then when you try to cancel and ask for your refund they say refund can only be done with the first 30 days the same amount of days that you have to wait before you can use your policy to see if any good not to mention plus you have to drive a 1000 miles as well. They are no good do not trust You will end up having to pay for the diagnostic fee when they refuse your claim.

The customer service was throughly liking to get me my refund on a payment I didn't mean to make. They were prompt and got me what I needed

Really enjoyed my first experience with service and sales. Always being met with a good attitude. I would continue using this company.

Had a great representative. She was very detailed Accor my required policy. I would recommend this company to anyone

They will find any reason to deny your claim unprofessional waited over 2 months showed them maintenance records they kept wanting payments but didn't want to fix my car 🤦

Gave me the run around when trying to cancel. Kept charging my Visa, Then told me I needed to have a form notorized in order to cancel.

No problem signing me up over the phone, but when you want to cancel. Good luck.

I had an excellent experience the customer service rep. Destiny was resourceful,kind and patient the entire call. Endurance also emails and makes routine calls to ensure customer satisfaction

I've had endurance warranty for years, fortunately I've never had to file a claim in all that time, well this month my engine light came on, I called endurance, they instructed me to take my car to any repair shop of my choice, after my car was diagnosed endurance states that repair shop must then call them with your car's diagnosis and to file a claim, endurance customer's are not allowed to do this, well my diagnosis was my car needed a catalytic converter with exhaust manifold both of which endurance refused to cover in any way whatsoever, that decision made made in minutes maximum, I of course then called endurance to inquire why isn't this covered as it is part of the engine, a major component, endurance representative stated well I don't know but engine parts are just not covered. I rate endurance a big fat zero. Save your time and money, find a different car warranty service

I am still waiting on my car to be fixed it's been in the shop since December 2023 4months later we are still waiting on the repairs to be approved. They send a 3rd party and they confirm now they want an entire breakdown of the engine I had to pay out of pocket $2750 for the breakdown the cancelled my claim and said that the breakdown took too long when I have been waiting on them for 3 month the breakdown took one month and they said that was too long

My warranty account is paid in full and stands ready to support me if and when I need it as my vehicle ages.