Endurance Warranty

I bought a repair contract for a 2010 Jeep Patriot directly from Endurance. I was promised the world and told "this was the best investment in my car I could make". I thought I was buying peace of mind that I would not have to pay for a major repair. When it came time to submit a claim Endurance hid behind a 3rd party administrator. The 3rd party approved $1200 of a $7000 transmission claim. Their reasoning is the car value is only $1200 and that is the maximum amount they can approve. I complained to the 3rd party. I protested that I should not have been sold a contract for a car not worth enough to obtain approval for a transmission repair. The 3rd party said that was my problem and I had to contact Endurance. Endurance was contacted and I shared my situation. I advised Endurance that they over promised and under delivered. I asked for a refund because I was sold a contract for a car not worth enough to cover a large claim. They were unwilling to assist and said I had to appeal through the 3rd party (knowing this would be a wasted effort). Here we go with passing the buck and being bounced between two parties. I paid Endurance $132 a month for over two years. Even when the contract was taken out two years ago, the value of the car then would not have been enough to cover this claim. I was sold a worthless contract that would never cover the cost of a major repair. I plan to pursue all legal avenues possible.

I was paying 100.00 last year i would like the same discount because i really would like to resign with you but i need it cheaper than 139.00

Please stay away from this company.They will always find loopholes to deny your claim.Things they know you can't get for receipts and they say you must obey the vehicle factory recommendations for everything.oil changes every 6 month need it or not 500 to 5000 miles on it and that don't matter.Be aware of this scam company😡😡😡

Ms. Gruelle displayed highly developed customer service skills. She was polite, courteous, and extremely knowledgeable, I felt I was treated with respect, and she resolved my issue immediately. It was a real pleasure talking with her.

Rodney in customer services was very helpful. The first rep. (Makai) that called me and left a message talked so fast that I had to listen to the message at least 6 times to get the call-back number. My vehicle was getting loud (exhaust leak) and I was told that NO company covers exhaust because it is a maintenance issue. How do you do maintenance on an exhaust system?
Josephine S.

My repair did not get paid, they canseled a service. Worst customer service I ever had. I signed a contract having a rebuildable title, what is been discussed at the beginning but agent forgot to mention this in the contract and later instead of excepting a mistake they decided to refund a payment then paying for repairs. How convenient is that...so when you pay monthly payments everything is fine but God forbid something happens they give your money back instead. Be careful with this company. Do not recommend at all.

Recently had a $ 2400.00 repair on a 2008 Toyota Sequoia with over 250K miles at a local Toyota Dealership and all I had to pay was the $ 100.00 deductible! Repair was approved in less than 3 hours with the proper paperwork from the dealership sent to Endurance. Repair shop has to do their part to get any repairs approved which is totally understandable. Would recommend Endurance Auto Warranty to anyone. Thank You Endurance Auto Warranty!

The nice lady that helped me her name is Lita. She was wonderful. She helped me out quite a bit. She was very polite and pleasant and was very understanding.

Endurance is a complete scam...offered me the best warranty for my vehicle and when it needed servicing they didn't cover anything in the policy...BIG TIME FRAUDS...$140 down the drain just to put in some S.O.B.'s pocket. Would not recommend for any type of car warranty coverage...Endurance is a piece of 💩💩💩💩
I was considered an ELITE member EVPU*******

On 3/1/2024 I took my 2016 Lexus NX 200T in for routine service and was advised by the Lexus service technician that my water pump was leaking. When he called for prior authorization for payment he was told it was denied because the contract is too new and that the issue was notated prior to the policy being activated. I called Endurance and explained I didn't know it was leaking until today, I have never been told that and the representative said it was denied because it must have already been bad for it to leak 172 miles past the 1000 required to make a claim. I was told to have the service manager call back and provide more details. The service manager called Endurance multiple times and even spoke with a manager telling them there was no way for the service tech to tell when the pump started leaking but it is leaking now and the claim should be paid, and still they denied my claim. The vehicle has less than 55k miles on it.

Scammmm Don't Trust The Commercials The Adds Will Find Any Excuse Not To Pay Claim
Will Take Your Hard Earned Money And Rob The Consumer!
Will Not Pay The Claim after All The Payments Made For A Extended Warranty

I purchased a policy with endurance September. In October I started the process to cancel my policy. On Nov 3, I send the corrected form that was notarized to them by email. On Nov 20th they were contacted about my money for the policy that was canceled. They said that they never received the email. Sent the email again on Nov 20th and the rude woman said it would take 6-8 weeks for check to be sent. I asked from what date would that start Nov 3rd or Nov 20th? She said Nov 20th. Called back on Jan 8th and representative said that they still have not received the email. I forward all the previous emails to him directly showing that emails were sent. He told me not sure why they "Didn't get them email" but would try to get process speed up but could possibly take 6-8 weeks to get the check. Called back on Feb 2nd and they said that it was being processed. After 2 hr wait on the phone they told they check would be cut on Feb 8. On Feb 19 called AGAIN for them to tell me that my check did "Not Make the Batch" to be cut on Feb 8th. The next batch to be cut is Feb 22nd. Tried to get them to help me understand why it "didnt make the batch". She said all depends on what my Q number is. Basically I will have to wait for Feb 22 to hold my money hostage without interest.

They filter out the bad review and auto generate positive ones. Company is a scam just simply text in the google search "Endurance car warranty scams". The repair facility I used for my repair produced the proper documentation for my policy to be fully covered. Endurance denied it. The repair facility once again followed up with more documentation and endurance backtracked and was making up reasons to deny the claim. Put money back each month as a nest egg PLEASE do not allow endurance to steal from you like they did me.

Endurance is a used car after market warranty seller who takes money easily and then makes it hard for folks to stop payment. They try their best to deny claims. They don't require a notarized odometer reading to sign up but require it to terminate. They come across as a scam to get money, deny and not deliver while continuing to take and making termination extremely and egregiously difficult. Creating that kind of burden on the customer is an abusive and undue hardship on anyone. They do not offer a termination on their website making their scam more prominent, IMHO. V/r Retired Special Forces Officer & Combat Vet

My truck has been in the shop since before Christmas because my rear wheel bearings went out which, according to the shop, did some damage to my left axle, but because it didn't actually fail the wheel bearings did Endurance is only going to pay for the wheel bearings. The mechanic told me it needed an axle replaced so between waiting on parts and back-and-forth with the insurance company they still refuse to pay, and I have not had a vehicle since December 21,2023 and today is January 14,2024 I bought the insurance because I am on Social Security and I cannot afford to pay over $700 out of my pocket for an axle. I really wish I would have went with a different warranty company, so beware

3 months and $600 into the policy, my repair shop called for authorization to do some work. Nothing was covered that needed repair.
Save the money you'd pay on premiums and start your own repair fund.
You also have to deal with rude agents when trying to cancel and they require a notarized form with your ending mileage.
Useless and necessary hoops to jump through.

Fraud. They we'll find loopholes not to pay for your repair. Call me *******467. Bought policy 10/2023. Try Carshield instead

I was looking for warranty company and chose endurance because I thought they offered the best choice. I felt a little pressured by the salesman that if I didn't say yes I would lose the best rate. So I bought the policy that cost me $121.00 dollars and the same monthly. It was my fault for doing that because no matter what I did that price wouldn't fit my budget. So I called customer service and tried to cancel the policy. I received all kinds of runaround and debating. I stood my ground and the associate told me that I would have to fill out their form and get it notarized and fax it back. They then would review it and cancel it. They also told me that I would not get a refund, my argument was that it wasn't even a month and I didn't even get through the waiting period. I didn't want the hassle of the paperwork so I asked what happens if I didn't pay. He said they would just cancel the policy but keep the money. I found several companies that are way less expensive than endurance and their processes are better including their cancellation. My opinion on endurance is that they are high pressure sales tactics and doesn't disclose everything do your research and make sure you ask everything you can think of. I would not recommend.