Exclusive Nail CoutureReviews 173

They delete any and all negative responses off their social media. I ordered my product June 16th, 2020. It's been 3 months nearly and nothing. This company is the biggest joke. Even if it comes from out of country - covid is no longer an excuse, I still receive products from China in a timely manner (at most maybe 6 weeks).

DO NOT ORDER FROM THEM. I would never write a review but this company is a huge joke. Save your money and order from a professional company, or buy individually off AliExpress/amazon. If your business depended on their product, pff good luck.

There's a no refund policy, no cancellation and no email response. What does that tell you about a company? Horrible.

Hoy me llegó mi compra q hice el 4 de junio, hoy es 27 de agosto de la compañía de Max Estrada Quiero dejar mi opinión sobre la compañía es mi opción y espero q la respeten, quiero compartir 3 puntos muy importantes antes q usted valla hacer su compra, puntos q no menciona el dueño de la compañía ni está expuesto en su página. 1. Cuando usted hace la compra inmediatamente le envían un email Diciendo que por ninguna circunstancia podrá cancelar la orden. 2. Que su pedido tardará 30+ y más (como ven mi caso). 3. y muy importante que NO se hacen responsables de su orden después que ellos la dejen en el correo ósea si su paquete se perdió usted perdió su dinero porque ellos no responderán cosa que cualquier compañía siempre está dispuesta ayudar y responderle a su clientela. Puede que sus productos sean buenos pero valdrá la pena en realidad? Es mi primera y última vez, en el mercado encontrarás muchísimas marcas mejores y más eficientes. Sorry not sorry.

Places my order in June 15 and haven't received anything yet (aug 27). Thank god I only spent 46 bucks and not more. Wrote to them twice and got the covid excuse too -and that my order was in queue for shipping. Ya right. I understood at first but now this is BS. I'm going to contact my bank and BBB and never order from this jerk again. If I see Susie post another video with this fraud I'm going to comment about his sheisty business there too. I just bought some apres nails instead and from what I hear I got the better quality nails anyway. Lots of scams going on during this pandemic and I'm tired of it. Stop being deplorable scumbags

I used to order from this company so much it's really sad to see it's become a total fraud. And I'm literally not exaggerating like he will take your money and you will receive nothing. I literally just filed a fraud claim with my bank it's been well over a month going on two months now since I spent $130 and received nothing. When I emailed I received an automated message saying that it takes 30 business days will guess what buddy it's been almost 2 months and now I'm going to file a claim with the BBB! There are many other companies with similar products and even cheaper prices I found since placing that order I've already received multiple orders from other companies. I'm not going to give my money to somebody who's just going to take it and run no thank you I don't have money like that.

When I first ordered on may 19th it said the processing time was 30 DAYS which is already extreme, I didn't receive my products until august 17th 4 entire months later. The problem isn't necessarily the timing but the fact that they are not at all transparent about how long it's taking and blaming it on covid. The products are okay, not worth the wait in my personal opinion. It seems like they are getting their vendors from overseas and rebranding them which is probably why it's taking so long. I emailed several times about how long they're taking is personally affecting my business and livelihood and got nothing but automated emails.

I ordered in July 22th

As of this date the order has not yet been processed, and when I contact customer service I was automatically notified that it can take over 30 business days for it to be processed (and we all understand that over 30 business days can also be 120 business days)

When I asked to cancel it was stated that the order could not be canceled or changed!

Also, when you comment on his facebook, he delets all negetive feedbacks! So no 1 can know about his bad bad serviece!

Is this the new type of online scam?

Shame on you Max Estrada

Placed 2 orders on Jul 2/3 totaling over a hundred dollars. Today is August 22, and still nothing. Sent several emails and like everyone else, it's the same generated message about COVID as the excuse! Left several voice messages, no one ever answers or returns your calls. Have even left comments on his *******@KingOfNails only to have them deleted. I noticed they delete all negative comments and never address our shipping issues. So frustrated with this company. Just horrible!

I placed an order 7/15 and have not received it. I've emailed with no response, this company is not fulfilling their orders but they are still taking folks money. There are no updates regarding where your order is. No where on the site can you confirm where they are with your order. They do not allow you cancel the order and they do not give refunds. They claim the delays are due to COVID which is a lie since this is a common practice of this company which you can confirm by the numerous complaints from other consumers. At this point I feel duped, bamboozle, scammed and this company should be held accountable for their poor business practice. They are taking peoples money and not giving them what they bought. MY ADVICE. DO NOT ORDER FROM THIS COMPANY! Spend your money somewhere where they appreciate the business.

I was gonna excited to try this company out but damn shipping sucks and the owner tries to blame Covid but no hunny it's ur company who doesn't ship fast stop blaming Covid for ur mistakes. He bring and brings out new stuff and can't even catch up on orders now. First they blame it on Covid and now they blane it in moving warehouses ridiculous get your $#*! together. I don't care how good your products are 30+ days for shipping is ridiculous

I ordered my first order in May, it came in August, I'm still waiting for my second order to come, but have asked PayPal to open a dispute, I think 11 weeks is far in excess of an acceptable waiting time. To be honest I didn't really rate the products when they came, at a cost of £160 I would have expected much much better quality. In the mean time I purchased items from AliExpress and Kiara Sky, fantastic delivery times especially KS, and much better quality items. Please think twice before shopping with Enailcouture.

I absolutely Loved the products- but shipping took 11wks: order places May 21,2020 but package didn't arrive until August 4,2020. I understand about Covid delays, but almost 3-months, and with no responses to several inquiries I submitted after 8-weeks had passed. A shame, as I really loved the products. Please get on top of your shipping times and make customer service a priority always for happier customers as you really do have top notch stuff!

As you can see I ordered on June 9. It is now August 13 and I have not received an update about my order nor have I received my items. On top of the fact that the company refuses to refund me the money. I understand that Covid is going on but it doesn't take that long to process the order as I myself have my own business. I would've been OK if I at least received an update within these two months but I haven't received anything!

I love maxs products have been ordering for years now the only down fall is this pandemic has caused the orders to back up like crazy since they closed the nail salons ive gotten all my other orders but one and its my biggest order yet its been 4 months but i have very high hopes i will get it soon but great product strong easy to use when done right last longer then getting them done at a salon i keep up the hard work guys

What a scam & waste so I ordered June 7th two boxes of ready set go flex press tips if long ballerina or coffin either way today's August 10-/2020 two months plus and still no update they claim all this covid atuff boy that's a lie I have ordered from wish alley express amazon apres gel and vendors on Instagram and received everything I ordered from everyone else except this crazy company if you don't mind wasting money & not knowing when your items are coming then go for it if you can't wait Two and a half to three months then definitely do not use this company it's terrible no customer service or returns of and kind no updates nothing just stuck I left proof