Exclusive Nail CoutureReviews 173

Order placed 15 days ago... it's become apparent that The owner is taking customers money to use towards his economic gains, during pandemic, with no intentions to delivery items in a timely manner, if at all.

While waiting for my Shipment, i went digging to get info on the people behind this pink bubblegum nail company. I saw a YouTube video about 123 go and wanted to try it out. To my disgust, The owner, max, a psychopath in his 40s. His contact lense Are attempts to distract from his psychopathic stare and the Candyland/bubblegum theme are aimed to distract from his Chester vibes. He has degraded/attacked his customers, who spends their hard and money on his products. Yes he, in mean girl style, embarrasses customers on social media. For ex. He keeps 5% of your payment if you cancel your order (even though processing time is longer than 14 days). Customers are paying for your inability to run a small nail supply business. God forbid you were Safeway home delivery! Sally's beauty and Sephora, serves a wider population, are more backed up but have kept buyers updated with emails and was only delayed by two days.
Psychopath, greedy shady, fake, hateful People like Max, are Notorious for taking Advantage of people during times of crisis and vulnerability. The biggest red flag is fact that he sent out 1 to 2 Spam mails each day advertising his products with a promo code and free shipping over $99. Also stating "items will not be restocked." why are you trying to get as many people to send you money when you are "so backed up on orders" there's no delays with usps or fedex so is it your lack of inventory to for fill your shipments? With all the payments you've received so far, shouldn't you be able to restock?! If present yourself to be a respectable person, I would give you the benefit of the doubt. I can only imagine what a, creepy mediocre nail tech with no people skills, finessed to start enailcouture.

Since it's my money, i should have first choice in investing it rather than handing it over to a fake persona with a fake legit business

First off im giving a 1 star because I had to. If it was up to me they wouldn't get that. It's been 2weeks and still NOTHING! No tracking or anything. I had high hopes for this company... This is definitely unprofessional as heck! I emailed them and got no response. What baffles me is that they take your money IMMEDIATELY and then your left with no communication. Their policy is BS & disgusting. The products aren't cheap, u would think they would have better customer service. I'm so upset. Us independent nail techs dont have time AND money to waste! They have to do better. They're only in Arizona. I'm only in New York. I really don't understand what's the hold up. I'm pissed of completely. Then they'll have u download an app called "Arrive" for what reason? The products have yet to move. I'm checking 20x a day for what!? DO NOT ORDER FROM THESE PEOPLE! Complete effin trash!

I began ordering from Enailcouture right before the Christmas rush of last year. At first, it was great. Fast shipping and pretty good products. By Christmas, processing had slowed to a crawl. It hasn't improved since. You can expect it to take anywhere from 3-8 weeks to receive your order. Customer service is a joke. The last 4 orders of mine have been missing items, had wrong items, and one was someone else's order entirely! They said once return was in system, they'd send my correct order out on a 2 day rush. That was nearly 2 weeks ago. I still have 3 orders with them I've waited on for a month each already. Getting what you paid for and in any way a timely matter is like pulling teeth! I sell online nail supplies and this company has cost me many customers as I look like the one that is being slack or lying :/ I will NEVER use this company again! Steer clear too unless you want a lot of stress and disappointment.

I placed my order in January. I messaged the company to see what was going on. They told me there was a delay with shipping due to the holidays. This would have been nice if this was included on your website. It took over a month before I received my order. My order was split in two different shipments. I received most of them in my first order which included a set of 36 different colored gel polish. This was a joke. Most of them were either duplicate (2), triplets (3), quadruplets (3). So my order of 36 different colored gels were really 14 different colored gel polish. In my second shipment was the Flash Mini lamp which didn't work. Battery slots didn't make any sense. One slot would just have the spring on the bottom and no connection part at the top and vice versa. Customers service is useless. I've sent 2 messages regarding this issue on separate days with no reply.

You can order these products with other companies with better Customer Service. I placed an order for the soft gel tips with Apres while waiting for my order with enailcouture. I received the wrong size tips. I contacted customer service and explained the issue and they sent the correct size out as I sent the original sent back.

While this took place, I still did not receive my order from enailcouture. Don't except much from enailcouture. Order your items else where. Fyi, if you need refills for 1 or 2 sizes of the nail tips. You'll have to purchase the whole kit. At least with Apres, if you need refills for 1 or 2 different sizes, you can purchase these sizes without having to order the whole nail kits overs again.

I won't order from enailcouture again. Waiting a whole month to receive broken and duplicate items is a waste of time.

I was SO excited about these products when I first ordered. Everything looks so cute, and pretty, and I ordered a few limited edition items as well. It has been two weeks and my order has not even been processed yet! I am really hoping they process and ship my order soon. I am in the US just like they are, so the problem is not with me. I really want to do an unboxing video on youtube, so I'm hoping these products are spectacular because right now, based on processing time alone, I would not recommend. For me to change my mind, these items will have to be pretty amazing.

I ordered the 123 go kit on the 12th of january and it is now february 14th. It's been over a month and it still hasn't even been shipped. I have emailed the company numerous times asking for an update and they kept telling me it will take 8-14 days to process. Obviously it's been past 14 days so i was starting to get mad and wanted a refund. They ignored me for a week then when they finally responded they said they can refund it but i wouldn't get all my money back and when i asked why they ignored me again! It's been over a week since i asked that and they still have not responded i got a email on the 9th saying my order was being shipped and honestly I was okay with that i thought finally at least i can get my order and just never order from them again. It still has not been shipped after 5 days it just said it's waiting for a label for it to ship. This company is a joke and i would never recommend for anyone to buy from them. The owner Max is a scammer. Be cafeful.