Exclusive Nail CoutureReviews 173

I bought123 go kit with soufflé gel, i followed instructions to a t not missing a step went along with one of his videos, the process is difficult when it comes to curing the nail if you don't have the curing flashlight. After getting a full set on 3 days later 2 popped off i super glued them back on and 2 more popped off within the following days. He claims they last 2 plus weeks and i don't see how... the nails also weaken under hot water and bend badly. My order did take entirely too long seeing as how they ship from Arizona and I'm in Nevada it took over a month, made in the USA and Covid is no excuse for orders to take that long. Definitely not good business practice and he was extremely rude when he responded to a utube customer that did a review on his product she was not rude she simply showed the nails bending and stated she would not buy again. Don't buy this product it is not good

Instead of posting a long winded review on why you shouldn't waste your money, time, or sanity with this company, I'm just going to attach a screenshot of Max's reply to my Instagram message to him begging for assistance. I had already emailed and called multiple times to no avail (they sent my package to the wrong address in a bad neighborhood, so it's gone) so I figured my last resort was Instagram DM. Attached is the screenshot.

I have placed several orders through Exclusive Nail Couture and their fulfillment and so called Customer Service has deteriorated every time. I placed my last order on May 16th, I live in the US and the order still has not shipped. None of the products I ordered are on backorder either. I have emailed the company and all I get in return is a rob-reply. Max has no control over his business and no integrity. Think twice before ordering anything from him. You cannot cancel your order or get a refund even if it takes them several months to fulfill your order. IT'S NOT WORTH THE WAIT!

Yes it did take a long time from ordering to ship but once shipped it was to be with in days. I was missing an item but I wrote an email with pictures of what I received and my shipping slip. The next day I had an email saying the will not only send me my missing item but send it with my other order that was just placed and ship them out ASAP. Be patient they are doing everything they can to get to your orders and have amazing products and great company.

I am appalled by this company. I opened a dispute with my bank (as I paid with a debit card), received credit for my money back and they FINALLY decide to ship the package. At the point when I opened the dispute, I didn't want ANY of their products. I am sick of the customer service, the company, and BECAUSE I opened a dispute, I'm sure that was the only reason why I received my package. I placed an order on April 29th, opened my dispute on June 11th, and received the package June 27th. Now, the bank needs to take the money that they credited to my account back ALL because they decided to send me stuff I don't even want AND I can't return what they sent because of their no return policy. I am highly upset but I understand why my bank needs to take the money back. Long story short, don't order from this company.

I might change this review slightly when/if I ever receive my order.

I ordered on March 8th. Today is June 30th. Nothing on tracking or processing my order. I sent an email 21 business days after March 8th. I got a generic automated message about how they're handling COVID. I get it, precautions and I can appreciate safety for all. However, I've ordered items from other nail places and received fast. I've even order random stuff from places like AliExpress about 3 weeks ago and I'm already receiving those items. If China can ship super fast with their slowest mailing form and you're US based and haven't gotten anything out, you're doing something wrong.

I'm also extremely tired that every day my inbox is greeted with an email about the same hot products. Well you know what? Maybe send my original order so I can judge whether I want these "new hot" items. Why would I be enticed to buy more of something if I've never received the products I sought out prior?

The best part is that none of the social media is being responded to. And if they are responding it's rudely. For example on IG I came across multiple enailcouture accounts for different sections of the world. Namely the Canada based one. They put a customer on blast in their IG story with their complaint of waiting so long. Enailcouture's response? "We're the Canadian one. We aren't connected. We're a totally different company" uhhh yet they have a picture of max as their pro pic... ok maybe you're not the US account, but as a company you're the same... maybe offer to help? Instead of putting your customers on blast.

Overall, I'm really tired of waiting. I'm almost positive these products will not be the best around... and I wonder if the price i paid will be worth the wait.

Still absolutely disgusting that you don't know about the delay in processing and shipping until AFTER you make a purchase.

Oh and good job max for turning off your comments on IG. If you read the long write up after people's purchases it says you'll update us on your social media to which none of the enailcouture's accounts have done... at all.

So after watching many reviews on YouTube I made a conscious decision to purchase the 123 go kit from enailcouture. Reviews made the products look easy n flawless. That was not the case here. I ordered my kit along with a efile I paid for and did not receive. Which website claims to have plenty in stock. Order was placed on April 30. I understand that due to covid there would be delays but I kept getting spammed in emails with conflicting dates and info regarding dates and status of my order. Mind you I used afterpay and paid my purchase in full! It wasn't until I reached out to afterpay I received out of the blue a notification that my order was on its way. Excited I finally received my order today June 29. However I am very disappointed. I received an incomplete kit as well as defective products. The nail forms are all different in thickness and some are cracked. The primer leaked all over and ate through the bubble wrap. Not to mention the missing efile I paid $99 for. Would I order again no. Customer service is horrible sending me a prewritten email with same misleading information. So please save or money and time. To be honest I feel as I was sent a non quality product only because I reached out to afterpay for a refund since I paid 3 months in advanced for product that was not up to standards and missing

Ok so I went online and read all the reviews and stuff on Enail Couture before I decided to order from them. I was doing my research. Well, I saw that they have a lot of bad reviews. The reviews are for anything from Max( the owner) putting down someone that said his product was flimsy, to not getting your stuff for a long time becauseof shipping. I also saw how they put stickers on the packages being sent that say Final, and read all the policies on shipping and orders. I still took the chance and ordered something small just to see how long it would take and if I should order more stuff. Well, the first package I ordered was 2 things 2 boxes of nail tips. They came in a reasonable amount of time. Not late or anything. Now, my second order... I placed this order on June 5,2020. I still have not received any kind of update from them. I have sent probably 5 or 6 emails and still only get a automatic reply. This is so frustrating and unprofessional. Especially when its an order as large as mine. Im so frustrated with this company and will never order from them again unless they try and fix this mess somehow! If u can wait on ur stuff for 2months then order from them but if u want it quick this is definitely not the place to order! Also, if ur looking for professionalism u will not find it here. From the shipping and return policies, to those horrible stickers that say final in big letters on ur package its just all very unprofessional! He should want to make sure all his customers are happy especially when there is a problem. So, order at ur own risk!

This company is basically a scam. I placed an order on May 2nd. It shipped on June 25th. I emailed multiple times and got an automated response almost a month after my first email. I needed to change my shipping address, since it had been so long, and no one answered. The package was shipped to the first address. I looked on their website before I ordered and it said it would take 8-18 business days to ship. It took 39 business days; over 50 total! This is a terrible company with terrible service. They also do not grant refunds. Please save the money and order elsewhere