Exclusive Nail CoutureReviews 173

I ordered on the 15th of May. I get it, it was during the shutdown. So i completely understand the wait time and that things may be on back order. But uhh its August and everything is opened up and I have yet to get an email back or anything. Please do not buy from enailcouture in hopes of actually getting product. I believe its a hidden charity or gofundme cause he'll take your money but wont give you any products. Its as if he picks at random who is going to get what they ordered. I was hesitant to order because I did see a lot of bad reviews but I innocently thought it couldn't be that bad. Whelp I was wrong. $100 finessed

This company is horrid! I placed my order in may and just received it today. August 7th. The quality of these 123 go! Nails are extremely flimsy. I have been using kiara sky gelly tips and they do not bend like this. My first order with enailcouture took a month to receive which is bad enough but this (my last order) took almost 3 months with no option to cancel the order. They offer no refunds as well. They wouldn't even send me an update when I would email them. Just a generic message that made no sense. They are quick to email me their new products daily. Hello I will not recommend this company period. If you have the extra funds laying around and plan on doing your nails in a few months then this shouldn't effect you. But if you need your items quickly... don't do it! It will not come quickly no matter how much you pay.

I don't even know where to begin. I ordered on May 24th 2020, the website stated processing time 8-18 business days. I just received my shipping confirmation August 4th 2020. Thats 52 BUSINESS days. When I received a pervious order I had 5 items missing. I had to take pictures of what I received and never heard back. No refund for the missing items nor were they sent to me. I was ripped off! Max claims to have the "best nail products" I disagree, the gel polish is nice, but not worth the wait. I do not like the nail tips. They're flimsy and I have to use more product with Enail Couture tips than I do Apres. I cannot believe this company is still in business, the way Max talks to his customers and blocks them when they ask questions is ridiculous. Its outrageous that he makes sure Youtubers get PR before paying customers get their orders. I WILL NEVER PURCHASE AGAIN!

The wait is very long but the products are great, I love everything I've tried so far. My may 5 th order took 11 weeks to come and I have several other orders that I know will also take the same. I've emailed customer care twice for general questions and I didn't receive a response (unless I missed it but I searched my inbox multiple times and haven't seen one). They were just questions about products. I have not had any issues with any of the products I've ordered so far ( three orders and spent over $300 on them not counting the orders I'm waiting on)
I don't like how if a package is lost he has you file a claim with Usps and wait for Usps to reimburse you. I feel that his company is big enough now to send the customer a replacement order and then file the claim themselves with Usps.
Like I said I love the products but the wait is horrible. If the wait was short 90% of the negative reviews wouldn't exist.

Don't buy from this company! They take your money and don't give your item. Ordered on June 9th and it's July 24 and still no order and they told me that it will take another month. They try to blame it on Covid but that is unacceptable. This is a big company and I buy from several other companies and never had this type of problems. They send me emails about deals they have every week but they can't even process my order. NOT WORTH IT!

Ordered on the 3rd of January 2020, they said item was shipped on the 19th of January 2020, and here we are 23 July 2020 and still no package.
Emailed them a few times and still only get a generic response and the latest was a delay due to Covid... I'm sorry, but if my order was shipped in January, what does that have to do with covid now as it was ordered before!
Sent another email last week and they have yet to respond.
Worst customer service.
If you are looking for alternatives, buy Kiara Sky, it is a little more pricey BUT you actually get your products.

I placed an order on 6/18 and still have not received confirmation that the order has been shipped. I emailed them on 7/11 regarding an ETA on shipping and they responded with how AZ are on a stay at home order and they cannot process order as "quickly" as before. From comment I've read, it took 3+ months before they got their order. I still don't understand why we don't have an option to cancel if they can't process the order in a timely manner?! What I have also noticed is that they will block you from their social media (or Facebook & IG) if you post anything nearly negative about their shipping time.

Buckle up, because this review is a doozy! I ordered my single item (the souffle cream gel, 30ml) on 5/13. I knew it would take awhile, since their long (and concerning) blurb after check out explained it could take up to 30 business days for my order to ship. So I patiently waited the 30 business days before reaching out. I got the same b. S. automated response everyone else got. I also noticed, while searching my order confirmation for contact info, that the ordered color was lady pink and not clear. Now, I checked my basket MULTIPLE times before and during check out, and I had selected clear. I immediately sent an email to the company letting them know it needed to be corrected. It took them 12 days to give me an actual response. 12 DAYS (not counted the auto response they sent, again). They basically stated that nothing was changed on their side, and they are currently out of stock of the clear. So I responded with additional questions, hoping to resolve the issue. I also noticed the price for the souffle gel had dropped dramatically (I paid $20 for 30ml, and it dropped to $5.99). I stated I wanted a refund for the price difference if I was charged for the price of clear (I think my choice was automatically changed to lady pink because clear was out of stock when I checked out) but am now going to receive lady pink. Their response? They shipped my order knowing it is incorrect. They did not ask if I would like to wait for clear to become available again, nothing. And the kicker? Clear souffle is available on their website as I type this review. I resorted to filing with the BBB when I did not receive a response months ago about my order. I guarantee this is the only reason it has been shipped at all! They do not care if the order is right or wrong. They want their money! I am beyond disgusted and appalled by how this "company" operates. The narcissistic moron that runs it should probably pull his head out and look around. Granted, this may be difficult considering all the fillers and surgeries he's had. Never again will I have anything to do with their products!

Recently, orders are taking months to be shipped if at all. The owner, Max Estrada, blocks you on Facebook should you question why products have not been recieved and after researching the issue due to connection across the United States within the Nail Community, I am finding this issue is seemingly the way business is done now at this company. Everything is automated so customers can not get through to a live person and I have also uncovered there are NUMEROUS others who are without the products they paid for due to them NOT being delivered, or being damaged in shipment and NOT being replaced! There are bad business practices going on here and the owner is avoiding something!