Exclusive Nail CoutureReviews 173

I cant stress enough how amazing all these products are, if you follow instructions they always without fail turn out amazing. I cant stress just how amazing Lucy Frank is, Max she deserves a Raise! She goes above and beyond to always help. Her customer service is by far the best of the best. I have never waited more then a week for my orders even with the covid! She sends videos to help with ideas or to show a product. I have never had 1 complaint
I have been an aesthetician for more then 20 years and I have come to put enail couture products at the top of my list, I no longer use anything else and have always been loyal to my products now that i have been using these products i gave my other products away, except for my Clear Jelly Stamper products, but if Max moved into stamping as well, I would without a doubt use theirs, but I will say Clear Jelly Stamper products works amazing with enail coutures products. When you want the best results you use the best products and when you have amazing staff and customer service ppl like Lucy Frank it makes everything that much better. Thank you Lucy and thank you Max and you team for making the best products I have ever worked with. I have reached out to clear jelly with ideas and never heard back I know I can send Lucy an email and within hours she always responds. Best customer service Ive ever dealt with in my 40 plus years 5 stars plus a few extra ***** ****** Thank you
Krys

I received an order on April 7th, and there was IOU attached to the receipt about my missing coffin nails. Since then I have not received an update and sent numerous emails, no response. Here we are 7 months later and still no product. Im livid that I have spent my money and cannot get it back. It seems he can get products out to popular YT nail artists on time for reviews, but he can't fulfill his paying customers orders. I will be filling a dispute with my card company.

Placed my order on august 5th, it has just arrived today october 13th. I ordered two sets of premade nails, both were supposed to be pink/pink glitter but i received clear sets of the wrong shape. I only spent $40 so not as much as others, but i am a teenager so this is kind of a loss for me especially since i ordered these specifically for the convenience of not having to paint them myself. Also, they are super thin and smell horribly of chemicals! I wish i could comment on his instagram to warn others but he clearly just deletes any negative reviews on social media. My family owns a business so i am more understanding of these things but still we would never ever treat our customers like this!

While I love his products and have been ordering with them for about 3 years, the wait time to receive orders is redonculous. I waited a year before writing this review as i wanted to give them time to improve but its been one excuse after another. First it was Black Friday 2019, then it was Covid but still no change and were almost at Black Friday 2020. I get things from China faster and that's unacceptable. Not to mention i have ordered from other vendors, like Nuni Torres, Apres Nails, and Young Nails. He steady releasing new products but doesn't have the work force to support the flow of orders. It really sucks cuz he's great and so are his products. I would actually pay someone to go pick them up in Arizona from him and mail them to me if i had friends out there, because they do do pick up and that would be the fastest way. Again great products... And it wasn't always this way. It just started last year.

Update for my last review. My last order came in record time. I was expecting to wait a few months but I got it in a couple weeks. Perhaps they are improving. I gave them 2 stars but I will add a 3rd.

I placed my order about 66 BUSINESS days ago. That's almost 3 month if you count the weekends, and more than twice their promised 30+ business days. 30 business days is a ridicules long time for and order to process, but fine I understand nothing is running as usual these days given the current circumstances, but to wait for 3 months for an order is absolutely unheard of! And I still haven't received my order and I cannot cancel it. I am angry needles to say...

While I understand Covid-19 delayed shipping and all, I truly feel like this company is really playing on that as an excuse to not send orders out! Why do I say that? I just received a package FROM CHINA THAT ONLY TOOK A WEEK! So, that's why I say he's using Covid-19 as an excuse!

Answer me this: if Arizona is under lockdown restrictions still, how is the company able to MOVE WAREHOUSES AT THE SAME TIME? That's not staying at home under executive orders lol.

The problem with some people is this: you start out doing things all the right ways and for the right reasons but AS SOON AS YOU GET POPULAR, you start crapping on the ones that have been there to make you popular to begin with!

Max thinks for some reason that he is the best in the world and no one else comes close. Sorry to bust his bubble but there are so many other companies out there that are better!

I'll be sticking with Young Nails for now on! If I can't get it elsewhere, guess I don't need it lol. Don't have time to wait MONTHS FOR AN ORDER! Added a pic to show order and unfulfilled status as of today.

After reading so many negative reviews I had to come on and leave my own review. Yes I have placed orders. Yes there arw longer than normal shipping times and during covid-19 times are double long. But they are not a scam and your items do arrive. And they're great items and they're much better price than places like apes, gel-x and Kiara sky. When I place my first order I to dealt with emails to customer support. Response time is non-existent or very slow but it clearly states on their website they have massive shipping delays. It states on their website that if you are not okay with this do not place an order. It also States on their website that they do not do refunds so you should check these things before you place an order because if you don't agree with it then you shouldn't buy it. So when you place an order and experienced shipping delay you should not get on here and bash a company because you did not do your due diligence.

I placed an order 2 and a half months ago, and it still hasn't been shipped... They don't give refunds! Wtf? Is Max the only one excused from the law? I wish the company would go bankrupt. Wouldn't recommend purchase to anyone.

So I was one of the people that never received my order in the past. Since I love there products and pricing I decided to give them a 2nd chance, and what do you know, my order shipped out the same day. So I ordered two more times for family members and both orders were received within 3 days. I have so many full cover gel nails and none compare to enailcouture. The cuticle area is so thin and they have a perfect apex! I will continue to buy all my needs from Max! Happy Shopping All!

I purchased an item around 2 month ago. It hasn't even shipped yet. When I emailed customer service, all I received was an automated email. They also state that they don't cancel orders or do refunds which is absolutely ridiculous to me. I don't know of any business that doesn't do refunds. COVID should not be an excuse as to why it's taking up to 3 months for products to ship. I've ordered from many websites/stores during COVID and I have never experienced this. Do not order from this site and save your money!