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Eldorado

1.2

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Eldorado Reviews Summary

Eldorado has a rating of 1.2 stars from 177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eldorado most frequently mention customer service, live chat and suspicious activity. Eldorado ranks 790th among Gaming sites.

service
130
value
124
shipping
113
returns
120
quality
123
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Thailand
1 review
5 helpful votes
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Worst marketplace 2023
January 4, 2024

One of the worst service marketplace ever.
It took me 5 hours to get verified. With support who was the most mean and stupidest person ever!
When i got verified, i had ordered another one so i paid 3 times. Refund in approximately 5 to a few days. It's been a month now. I am going to oppose paiement. Worst service ever. The only good thing are the seller but the website is very thrash. And then they ban me for multiple account so that i cannot contact them.

Date of experience: January 4, 2024
1 review
3 helpful votes
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STEAL YOUR INFORMATION
January 3, 2024

THEY ASK YOU FOR YOUR ID AND A PHOTO OF YOU, 15 MINUTES LATER THEY BAN YOU AND EVENTUALLY BAN YOU FROM THE SUPPORT CHAT. Part of the thing they say is "your account can be suspended without providing any further details." DISGUSTING

Date of experience: January 3, 2024
Washington
1 review
3 helpful votes
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I purchased an account and it wasn't as described. When I tried to dispute it the seller provided a false screenshot and support closed it then refused to reply to my tickets. I messaged them again, provided information on the account/order, and then got permanently suspended. I had previously purchased accounts that had no issues and was a happy customer but the one time I got scammed, I was the one who got punished while the seller remained active.

Date of experience: December 9, 2023
Hungary
2 reviews
7 helpful votes
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ID-theft, Fraud and scam
December 3, 2023

I wanted to buy a product for a higher amount. So I was the buyer. After I placed my order for a product, they asked for my ID and my photo with my ID for no reason. I sent it to them (everything was right, I've done a lot of ID verifications in the past), and I got literally banned for no reason. Literally no reason, my whole account got banned.
So I asked the live support, and they told me that they will not give me explanation.
- I can't delete the pictures of my personal documents I just sent them.
Also, I just lost my money I paid for the order too, since with a deleted account I can't even receive the goods I bought. (I guess they will cancel the order on the seller's side, and Eldorado will keep my money like it's theirs). One day someone is going to sue them for fraud, identity-theft, stealing, scamming, etc. I believe one day this company will fall down just like Honey did with their scam-empire, because Eldorado is AT LEAST as huge of a scam as Honey was. This is going to be a HUGE drama in a few years... Insane scammers in front of our eyes... PS.: AND YEAH! There is NO live support! That is also a lie! There is a bot response (not even AI), and you will never get to talk to a real person, literally *unreachable* company with ZERO contact opportunities.

Date of experience: December 3, 2023
Florida
1 review
5 helpful votes
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5 accounts, none left
November 25, 2023

Spent well over 200 dollars on around 5 accounts and I have nothing but crap to show for it. I don't reccomended this company, 9/10 they change the infomation weeks day or even months later. Every account i've had was taken, every. Single. One. Don't bother, just don't bother.

Date of experience: November 25, 2023
Missouri
1 review
0 helpful votes
Follow Chandler R.
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Shout out to Sam on the El Dorado Support Team! They helped me out immensely with getting me a refund after I noticed something sketchy with a genshin account that seemed to have a history of being reclaimed and after providing suitable proof I was going to be scammed I was able to close the dispute with a win on my side!

Thank you so much Sam if you'll even check this site!

Date of experience: November 10, 2023
Australia
1 review
4 helpful votes
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Scam
November 10, 2023

Took my money gave a fake account details to me. Went to try them, nothing att all was working paid money for nothing! Don't buy!

Date of experience: November 10, 2023
France
1 review
13 helpful votes
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Ridiculously bad
November 8, 2023

I discovered the site, tried it out, and (well obviously) in order to sell stuff i had to verify my ID, which i did. The process is very fast! In 5 minutes i was permanently banned for suspicious activity for no apparent reason. I asked the support, the support told me they couldn't talk about it and closed the chat... I really don't recommend this website. It is apparently a well known problem that makes the website unusable

Date of experience: November 8, 2023
Spain
1 review
6 helpful votes
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First time on dorados gays
Same problem like martin
DO NOT use this site. Today I sent my ID and a photo of myself to get verified as a seller. 10 minutes after that I got suspended, no reason given. Asked the live chat support, they didn't give any reason neither and also I got banned from the chat since I can't use it anymore.

Date of experience: November 8, 2023
Arizona
1 review
5 helpful votes
Follow Deidra G.
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You Allow children to use your site, then steal your money. BUYER BEWARE! THEY STOLE OVER 1600.00 BEFORE I CAUGHT THEM

Date of experience: November 7, 2023
Albania
1 review
2 helpful votes
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https://www.eldorado.gg/users/Cristinini
This seller is a scammer! Stay away and the support of Eldorado is scam too

Date of experience: November 5, 2023
Lithuania
1 review
6 helpful votes
Follow Vilma J.
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Yes its a total scam
November 4, 2023

I tried register on eldorado.gg and got answer your accojnt has suspended permament, reason suspicoious activyti. Lol how it could be i send my documents and real photo. Be away from this site, scamers and personal info stolers.

Date of experience: November 4, 2023
Albania
2 reviews
2 helpful votes
Follow Alfred M.
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I lost 80$ and i got suspanded after that!
Supporter Eddy is so so negative person!
A sellerhttps://www.eldorado.gg/users/Cristinini
Sold me hacked accounts and they got recovered so fast!
I spend more than 200$ there.
They always will help sellers scammers

Date of experience: October 30, 2023
Hungary
1 review
8 helpful votes
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As a seller, I absolutely do not recommend the site at all. Everything else site is better, and I'll explain why.

In short, my colleague and I use the site, as well as similar sites. Currently, on Eldorado, we have a 99.3% positive feedback. The account was suspended (we didn't receive an explanation as to why), but it's likely because we use the account as a business. We started on Eldorado two years ago. Yesterday, the account was banned. We've already shown both IDs and a selfie for verification, and we even showed everything together in a single photo. On the chat, the support team is ignoring us and unhelpful. We've sent an email, and we're still awaiting a response. If the issue is resolved with the email, I'll delete this review. However, as a seller, I don't recommend the site to anyone, especially if you're working as a business. Every other site accepts it when you work as a business entity. If I could, I would give zero stars, as even one star is too much for such customer service.

I can't start more live chat conversations just ignoring me.

Date of experience: October 19, 2023
Pakistan
1 review
3 helpful votes
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Don't help support page also
October 11, 2023

I wanna logged in my Eldorado account but automatically logged change now i told them i have all documents to prove that im owner of my account they do all chat off what is this i have a lot if money in my account now and I'm working last almost 2 year's so please cooperate

Date of experience: October 11, 2023
Chile
1 review
12 helpful votes
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DO NOT use this site. Today I sent my ID and a photo of myself to get verified as a seller. 10 minutes after that I got suspended, no reason given. Asked the live chat support, they didn't give any reason neither and also I got banned from the chat since I can't use it anymore.

So... You give them your real life identity and they suspend you immediately without any reason given. Be aware of identity theft.

Date of experience: September 28, 2023
Egypt
1 review
4 helpful votes
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Don't deal with them At all
September 28, 2023

They are just stealing your personal info. Once they get your documents they ban you with no explanation at all.

Date of experience: September 28, 2023
Idaho
1 review
2 helpful votes
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Thieves!
September 25, 2023

Somehow they got a hold of my bank account and stole approximately 450.00. My bank is handling this on their end. I DO NOT have an account with these thieves!

Date of experience: September 25, 2023
Serbia
1 review
3 helpful votes
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Avoid at all cost
September 20, 2023

Its scammers site avoid at all cost they will steal all from you and then ban you!

Date of experience: September 20, 2023
South Africa
1 review
12 helpful votes
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They Steal your Information
September 20, 2023

They Steal your Information After verifying your account so you can start selling accounts. After you Sent your ID or License with your Face pic they will Suspend your account. These people are selling stolen accounts from other players Aswell. I got my own stolen account back from there after some Hacker hacked my R* Trying to talk with support, doesn't help. They cut you off or Block you from joining the site.

Date of experience: September 20, 2023

From the business

Eldorado GG is the leading provider of in-game goods and services for video game players.