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eFlorist UK Reviews Summary
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
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I expected better for the price, I could've gotten some a lot cheaper from the 24h garage for a better quality :/ super disappointed
Flowers looked fresh and beautiful would definitely be ordering again for all my future needs and will spread the word!
I am staying in Germany, I wanted to buy flowers for my nice for birthday and I used eFlorist Uk. All I can say is I am super happy working with them and I can highly recommend them.
Ordered flowers for my Grans birthday. They arrived on the specified date, in immaculate condition and looked beautiful.
They lasted over a week!
Highly recommend!
Brought some flowers for my mum and sister and they were delivered in great time and I have seen photos and the flowers looked great. Website is very easy to use and to purchase multiple time to different locations was also very easy. I will certainly be using this site again
The website was particularly easy to use, very straight forward and flowed nicely. The recipient of the flowers ordered, said "they were beautiful"!
I was kept informed of delivery, before and after :)
The flowers you sent were as usual excellent value. My only complaint, which was unusual, I was unable to log in and was unable to track my purchase.
Asked for next day delivery as stated on wedd site flowers turned up a day late did not put address on box correctly as courier had to call me for address as was getting delivered to a school flowers were awful could have got better from petrol garage and cheaper
Beautiful flowers but delivery leaves a lot to be desired. The chocolates are a nice extra.
The couriers seem incapable of responsible behaviour. If this was sorted then 5 stars all round
Great service and regular order updates from eFlorist, my daughter was delighted, many thanks and certainly, use again!
I ordered a medium sized bouquet /chocs/bear for my friend who is undergoing chemotherapy and I wanted to cheer her up. However the package was dropped over a 6ft side gate damaging the box and flowers. My friend was happy but being polite, I was shocked when I saw the flowers, not what I expected at all. Very unhappy customer. Not worth £32, could have found better flowers at a petrol station!
Quick delivery, fairly nice flowers and free chocs a bonus
However, slightly disappointed at condition flowers arrived in. Not as appealing as I was hoping.
Flowers arrived in bud as specified by the seller. Recipient highly delighted as they were not expected and a lovely surprise. Have used e florist many times and always received very good reports from the recipients. Having read bad reviews from some disgruntled customers, It would appear to be mistakes that the courier is creating. E.g. One reviewer stated that there was no knock at the door and the flowers were found the next day.
Ordered the large bouquet of lilac and cream roses and freesias as part of my mothers birthday present, a small bunch of yellow roses arrived, all limp and wilting. The box of Lindt chocolates that came with it was a tiny box with 2 chocolates in it. The whole thing was not what ordered, I won't be ordering again!
A friend sent me some flowers to say thank you, it was a lovely surprise till I opened the box. The roses which according to their website are delivered in bud, arrived completely open, limp with brown edge petals and 1 was broken and brown, there was no water on the stems, not even a damp paper towel. I have been emailing with them for 4 days to get a refund for my friend or a new bouquet sent to me and all they keep telling me is the flowers are fresh and as expected and to remove the outer leaves and send updated photos, the idea was for me to relax and enjoy them, not keep emailing and taking photos to prove my unhappiness! So if you want to send a loved on a special treat, eflorist will leave them and you feeling anything but cheery!
We ordered flowers form these guys and they were never delivered. They have soo many complaints and they delete.
Absolutely disgusting, sent flowers that were half dead, nothing like the bunch that was advised and the flower petals were turning brown, total waste of money, when i made a complaint i was literally told to F#$%^ OFF so unprofessionally dealt with please avoid at all cost, you will be wasting your money on buying total BullS#%
The flowers for my daughter after giving birth to my 1st grandchild were really disappointing I have seen better on a garage forecourt.
I thought paying £25 more plus delivery they would be something better.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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