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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

NL
1 review
0 helpful votes
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I ordered flowers for my mum but when they came they didn't look anything like the picture. They were also not in bud it was more like that they were almost past their best. I went on the website on the chat and they offered to send a replacement so I agreed. They were slightly better but not great and the delivery man just left them on the front doorstep in view of anybody walking past when there are plenty of other places to leave them out of sight at my mums house. I will not be ordering again!

Date of experience: March 29, 2022
Greece
1 review
0 helpful votes
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Beautiful flowers!
March 28, 2022

Your flowers are beautiful. I love them and i always prefer them. Ilike to send to my daughter at every opportunity.

Date of experience: March 26, 2022
Washington
1 review
0 helpful votes
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Flowers not delivered
March 26, 2022

I ordered flowers for Mother's day but my order was cancelled the day before as they said they were too busy to deliver my order. Very disappointing.

Date of experience: March 26, 2022
GB
1 review
0 helpful votes
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Delivery
March 27, 2022

I was a little disappointed as I requested my flowers to be delivered on Sat 26th March. Unfortunately they arrived a day early on 25th. This is the first time they have not been delivered on the date requested.

Date of experience: March 25, 2022
GB
1 review
0 helpful votes
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Great flowers
March 25, 2022

The bouquet my mum received was beautiful. They bloomed by the swcond day. Best of all they lasted ages

Date of experience: March 24, 2022
GB
1 review
0 helpful votes
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Spent nearly £50 and could have bought a bigger bouquet from ASDA for £10. Expected quality, an a medium bouquet with a decent amount of flowers, unfortunately I was disappointed as the bouquet was very small for the price..

Date of experience: March 23, 2022
Australia
1 review
0 helpful votes
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It was easy to use from Australia, they were delivered on time and they were beautiful. What more can you say, we will use you again. Thank you Les Peacock

Date of experience: March 14, 2022
GB
1 review
0 helpful votes
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Beautiful Flowers
March 10, 2022

Absolutely gorgeous flowers! Brought for my mums birthday, she was so pleased with them and they lasted for two weeks. Such fab value too. Will definitely be buying from you again.

Date of experience: March 9, 2022
GB
1 review
0 helpful votes
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Brought flowers for my girlfriend to be delivered on valentines day she got them on time and in the morning, she said they are very gorgeous and like them so much so thankyou for your service will be using again for mother's day

Date of experience: March 6, 2022
GB
1 review
0 helpful votes
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NOT DELIVERED
March 6, 2022

ONLY JUST FOUND OUT DUE TO COVID AND ME WORKING LONG AS A CARE MANAGER OF A HOME UNABLE TO VISIT MY 93YEAR OLD MOTHER IN LAW FOR HER BIRTHDAY WE WERE HAVING A CHAT ASKED IF SHE LIKED THE FLOWER SHE SAID NONE CAME

Date of experience: March 6, 2022
GB
1 review
0 helpful votes
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Excellent
March 6, 2022

The flowers are exactly as in the pictures, everything is very well arranged and sent in very good condition. I highly recommend

Date of experience: March 6, 2022
GB
1 review
0 helpful votes
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Really disappointed
March 5, 2022

After receiving my flowers a day late even though they where advertised as the next day delivery! This is how they look not even a week later. Not good for £30! I won't be using them again

Date of experience: March 5, 2022
California
1 review
0 helpful votes
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Some Broken Stems
March 5, 2022

Would have been great if wasn't for a few broken stems on roses. A little upsetting as I'd paid extra for large size bouquet. The rest were lovely though. Unable to upload image.

Date of experience: March 4, 2022
GB
1 review
0 helpful votes
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I am a new customer
March 5, 2022

I have been let down by my previous choice of Florist, and i am pleased to say you have out rated my expectations so far. Thank you.

Date of experience: March 4, 2022
GB
1 review
0 helpful votes
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Birthday roses
March 4, 2022

Beautiful roses make lovely birthday to my wife
Delivery in perfect time also carefully packed
Thank you Eflorist

Date of experience: March 4, 2022
GB
1 review
0 helpful votes
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Rubbish
March 4, 2022

If I'd known the flowers were being delivered by a parcel carrier I would never have wasted my money the flowers were limp and not presented as you would expect by a florist

Date of experience: March 4, 2022
GB
1 review
0 helpful votes
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Received order today although the flowers was not good the customer service I received was quick helpful and they they processed a refund within 5 mins they did offer replacement but was my mums birthday today so it wouldn't of helped good service and very good at dealing with issues the flowers came on time just not like pic

Date of experience: March 4, 2022
GB
1 review
0 helpful votes
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I simply asked for the delivery to be on the 3rd of March as the funeral was on the 4th of March. The address was for the Funeral directors offices where we were instructed to send them. I got an email on the 4th ( day of the funeral asking for the time of the service). Why. Simple instructions deliver on the 3rd. How can you get that wrong? You should be embarrassed. It's too late of course now so in effect if you do not deliver them today so that the funeral director can at least inform the widow that they have some late arrival flowers here. It's not worth you delivering them any later. I will then use someone more reliable to send some direct to the widows home. I'm also surprised that your email after a conversation said it may take 2days to come back to you on this Why. It's simple your florist or you are to blame for non delivery to a funeral. We are very upset. David Room.

Date of experience: March 4, 2022
GB
2 reviews
0 helpful votes
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Anniversary Flowers
March 4, 2022

Flowers arrived at reasonable time, ordered biggest available plus chocolates flowers good quality but not very big bunch chocolates very small.
Not sure would use this service again

Date of experience: March 4, 2022
GB
1 review
0 helpful votes
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Great Service I. Made error with delivery address and was able to change to correct address after placing order.

Date of experience: March 3, 2022