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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Excellent service
December 7, 2021

I have ordered from this company many times. Flowers are always lovely and fresh, never had a problem with delivery. I would not use anyone else.

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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Tired small bunch when large ordered
December 6, 2021

I have been using eflorist for several years now.
I sent a large bunch of flowers to my sister for her birthday, and when I went to visit I was hugely dissapointed by the small bouquet of wilting flowers that had been sent.
I have used eflorist repeatedly for occasions and special days and it has led me to wonder how many other deliveries were poor quality, with friends and family being too polite to say anything?
I contacted eflorist and they offered to either refund me or send a new bunch out. I enquired if they could do both as a show of goodwill to a regular customer. They said they could not.
They have certainly lost my custom.

Date of experience: December 6, 2021
GB
1 review
0 helpful votes
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Surprise Gift
December 6, 2021

My sister was over the moon to receive the bouquet and chocolates; she couldn't believe that it was for her. She has taken a number of photo's of them and is so delighted with them.

Date of experience: December 6, 2021
GB
1 review
0 helpful votes
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50/50
December 6, 2021

Ordered 2 bunches of flowers to the same address 2 minutes apart on line one arrived on time still waiting for the other one, hopefully it will turn up today fingers crossed.

Date of experience: December 6, 2021
France
1 review
0 helpful votes
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All round excellence!
December 6, 2021

A birthday celebration and Get Well bouquet combined, the lovely gift was delivered within hours of ordering and really lifted the spirits of the recipient. Bravo for service and efficiency!

Date of experience: December 5, 2021
GB
2 reviews
1 helpful vote
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Lovely bunch of flowers
December 6, 2021

I bought my mum some flowers from eFlorist, as a thank you gift for all her help. They were delivered promptly on a Sunday. The flowers are lovely, she was so pleased. Two thumbs up from me

Date of experience: December 5, 2021
Florida
1 review
0 helpful votes
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Fab flowers!
December 6, 2021

Always really pleased with everything that I order. Great service along with fast delivery. Highly recommend

Date of experience: December 5, 2021
Germany
1 review
0 helpful votes
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HAPPINESS!
December 6, 2021

Thank you for delivering such beautifully fresh flowers so efficiently! Living in Europe I wanted to gift a family member who was unwell. Flowers seemed the perfect option and after viewing your options I decided not only would the flowers bring cheer, but the chocolates too! My sister was absolutely stunned to receive them and was very impressed with the quality and the way the arrangement had been put together. I can only say Thank you! It is a pleasure to work with a company who delivers exactly what they promise. There was joy all round. I will be ordering again and will certainly recommend you to friends and family!

Date of experience: December 5, 2021
GB
1 review
0 helpful votes
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Great customer service
December 6, 2021

Great customer service and value for money would recommend to anyone who is looking to make q purchase for a loved one!

Date of experience: December 5, 2021
GB
1 review
0 helpful votes
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Not delivered yet
December 5, 2021

Ordered and paid extra for deliver today, as promised, due to a special occasion, however still not seen the order at all, and now being asked for a review for order that we've not even got!

Date of experience: December 5, 2021
GB
1 review
0 helpful votes
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Reliable and Fast
December 6, 2021

Great flowers that are affordable and a quick and efficient service. Chocolates too! Will keep using

Date of experience: December 5, 2021
GB
1 review
0 helpful votes
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Delivered flowers on the same day of ordering with no issues. Contacted me when there was a query over delivery address. Flowers arrived looking exactly as they did sgen selecting on line.

Date of experience: December 5, 2021
GB
1 review
0 helpful votes
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I found it so easy to place the order. The flowers are a good price and I got a box of free chocolates with them. They were delivered within the time slot and i was kept updated with my order. Very good service and brilliant communication. I would definitely recommend. Thank you.

Date of experience: December 5, 2021
Washington
1 review
0 helpful votes
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I placed an order for some birthday flowers to be delivered to a friend, and 2 hours later received a call from her saying how beautiful they were. Extremely impressed with the quality and service.

Date of experience: December 5, 2021
GB
1 review
0 helpful votes
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Satisfactory
December 5, 2021

Delivered next day as stated
My cousin was delighted with flowers and chocolate
Would use again as good speedy service

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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Satisfaction
December 5, 2021

Ease of ordering and update on order progress excellent. Delivered on day requested and recipients very pleased.

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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Flowers didn't turn up! Couldn't get through to Yodel customer service! Shocking service use another company I will be in the future!
It wouldn't let me leave no stars. The one star is for the ease of use for the website.

Date of experience: December 4, 2021
Portugal
1 review
0 helpful votes
Follow Lucy M.
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I've used eflorist several times and have pre-ordered again flowers for family for Christmas. I have used them more since some of the competitor sites became more expensive in comparison. Eflorist has a range of flowers suitable for all budgets. Never had an issue with delivery. Whilst the free chocolates are not a necessity in my choice for making a purchase, they are an added extra in the gift. If there was free delivery and larger additional items that can be added, then I would give a 5.

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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Waste of time and money
December 4, 2021

Flowers delivered at 10 past 8 at night for a 80 year old lady who is in bed asleep after a busy birthday day, she has no idea I sent her flowers on her birthday, being delivered after 8pm is shocking, I will never use this florist again, very disappointed

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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Arrived as planned, the quality was very good and the flower later long time so I was very happy so was the wife.

Date of experience: December 4, 2021