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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Recommend
December 5, 2021

I would highly recommend this company...
Flowers were lovely
Communication was excellent
Delivery very precise

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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Beautiful flowers
December 5, 2021

Sent to my dearest friend as she had unfortunately lost her mother this week
Received a message saying the flowers were absolutely beautiful
Ordered with a vase
Will definitely order again with you

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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No information
December 4, 2021

No information that flowers have been delivered and no way to find out. Dreadful communication and rubbish delivery agent

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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Birthday Flowers.
December 5, 2021

The flowers arrived on specified day and the time frame given.
Excellent quality. Well packaged. Very pleased

Date of experience: December 4, 2021
Poland
1 review
0 helpful votes
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Good
December 5, 2021

Good flower service. The website has a wide selections of flowers and gifts and is easy to navigate.

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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Excellent service
December 5, 2021

Excellent service, Easy to order. Fast no problem delivery. Received some beautiful flowers. Would highly recommend this company.

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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Always beautiful and reliable
December 5, 2021

I've ordered from eflorist several times and have always had great service! The flowers make lovely gifts for family and friends, the free chocolates with certain bouquets is such a nice extra!

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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I ordered the lovely large bouquet about an hour before the evening deadline and it was still delivered next day on my friend's 80th birthday in Dorset. Yodel courier kept me informed throughout the day. My friend also received a free box of chocolates. She loved the flowers and chocolates, they brought her a lot happiness on a dreary cold day in December. I shall always use eFlorist UK in the future. Zenka Marie

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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My wife loved the flowers and chocolates received for the Anniversary. Thank you for making my Anniversary great.

Date of experience: December 4, 2021
New Zealand
1 review
0 helpful votes
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Made my mum cry...
December 4, 2021

I ordered these flowers from NZ for my mum in the UK. When she received them, she literally cried with joy. She has just been diagnosed with cancer and the beautiful flowers and chocolates absolutely made her day. Thanks for helping to let her know that I'm always thinking of her no matter how far away I am. Highly recommend this service - Thank you!

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Broken, damaged and soaking wet order delivered
December 3, 2021

I ordered flowers for a very special occasion for my wife. Online they said next day delivery. Their courier Yodel went to the business address where it was supposed to be delivered at 19.41pm knowing it is a business address, threw the parcel over the main gate knowing very well the package is exposed to weather, throwing a deliver card behind the gate again open to elements. Only a fool can think that in UK winter weather the package will be safe and the delivery card won't be flown away in the wind. Forget flowers, even petals were not available for my wife. Very disgusting service, customer service have sent standard covid response and didn't bother to resolve the issue. I am going to small claims court and claiming damages.

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Flowers so easy
December 4, 2021

Great choice of different bouquets, really great colour combinations and good selection of bouquets from festive to get well and lots more. Easy to follow instructions and simple steps was a straight forward purchase, the only problem was which flower bouquet to pick.

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Very disappointed
December 3, 2021

Twice now i have ordered with a guaranteed date and once again the flowers were meant to be delivered today... they havent been. I ordered days in advance. Wont be using again! I had an email first thing to say they were on route, they still havent arrived.

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Order delivery question
December 3, 2021

We are very disappointed at the delivery service for an order place yesterday morning. This was for delivery to Fiona Rippon at 68 Oakenhall Avenue Hucknall Notts. Post code NG17 7TE. Attempts to track this order have resulted in YODEL recording that they do not recognise the post code. The flowers were intended for a Lady coming out of hospital after a serious operation. Yhis failiure is most disappointing.
Your help would be appreciated, I cannot get any response from YODEL and their email did not include a tracking number
D J Rippon

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Happy customer
December 4, 2021

Always on time and excellent service. Easy to order. Flowers are really beautiful and fresh. Loved by people who receive them.

Date of experience: December 3, 2021
Germany
1 review
0 helpful votes
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Great Service
December 4, 2021

Really quick and easy to complete online. I like that Paypal is a payment option as I ordered from outside the UK. I received emails updating me on the status of delivery. And it arrived as promised the next day. Thank you!

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Quite disappointed and wondering how flowers will look like when delivered as has been in depot since in Yodel depot for over 24 hours.

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Perfect in every way
December 4, 2021

Got Lillies for my Girlfriend's Birthday.
Delivered on time and in perfect condition.
One week on and they are still looking fresh and Gorgeous.
Will definitely use this site again
Thank You.

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Lovely Flowers
December 4, 2021

Wasn't sure about ordering from a new florist at first because I always used interflora but so happy I will no longer be using them and eflorist are now my go to florists. Flowers arrived on time and were beautifully displayed, person I bought them for said the lasted for ages as well so overall very pleased and it's better value for money than it's rivals. I'm sent emails along the whole process so I know when my flowers are going to be delivered. So yes happy I have found a new florist to send my flowers from

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Having ordered a couple of times in the past from this company, I thought that I would order some flowers for my friends 60th birthday. I ordered Winter Daze in large at £26-99 plus delivery charge of £5-99 what arrived bear no resemblance to the ones I saw online. They looked like a small bunch and not a large bunch as ordered. I'm very disappointed as it was a special birthday. I won't be placing any more orders with this company in the future. The only place I will be going to is a local florist

Date of experience: December 3, 2021