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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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I've ordered some flowers from eflorist for delivery today for my girlfriend to be delivered to her work. Basically, i was told the delivery would be 7pm until 9pm (college is closed). Tried to cancel/change the delivery address. Noone seems to understand that the place they are going to deliver to is SHUT despite me telling them. These flowers have been out since 6am this morning so they'll probably be dead by the time they arrive, and when they do your delivery service will be leaving them at a empty college for them to just basically become damaged and no good, probably stolen and that's a complete waste of money. Thanks for nothing.

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Great service
December 4, 2021

Ordered flowers at 12 noon for same day delivery and they arrived in good time! Well done, eFlorist UK!

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Unfortunately the large bouquet of Simply Vintage flowers that were delivered bore no relation to the photograph on the website
Despite sending a photo to customer service, they clearly have no idea about keeping customers happy & massively disappointing that they couldn't tell the difference between what was delivered & what should have been delivered. Eflorist have lost a customer

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Quick & Easy
December 4, 2021

I love using E-Florist because it's so quick and easy to use. The delivery charge is very reasonable especially since next day delivery is almost always available. I really enjoy the selection of flowers and I like that there is an option to look at bouquets without lily's because I would hate to send flowers to someone and accidentally harm their cat with a poisonous flower. I also think the mailbox options are super cute and very affordable.

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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If your ordering flowers for a special occasion you don't expect them to be a day late. It's not good enough.

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Really lovely flowers, delivered on time and very good value! All round winner! Will definitely use them again.

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Flowers never came
December 3, 2021

Gutted. Flowers never arrived, bit disappointed as I paid nearly 50 pounds for them to cheer up a friend.

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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Customer happy
December 4, 2021

My sister in law delighted with the lovely fresh flowers delivered excellent value for money and speedy service

Date of experience: December 2, 2021
GB
1 review
0 helpful votes
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Flowers for Christmas
December 3, 2021

Easy to use website.
Not much point in writing this review, as the flowers are not expected until the end of the month.
Unless I post a retraction you can assume that everything has worked out well.

Date of experience: December 2, 2021
GB
1 review
0 helpful votes
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Top company
December 3, 2021

Really rate this company, well priced and yet to let me down. The flowers 90% of the time have been fresh, the photos can sometimes be deceiving but still rate the value for money

Date of experience: December 2, 2021
GB
1 review
0 helpful votes
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Quantity and no quality!
December 2, 2021

I have placed an order with this website, however I thought it will ask for the specific day and time when the flowers should be delivered while I was checking out but instead it did not asked for it! I have sent them an email 5 min after the confirmed order and I couldn't amend it :( !
Next day the flowers has been delivered with 5 days before... also around 6PM... when the office was closed!
To be honest, out there are so many other florist with little businesses which are very helpful and happy to help!
I wouldn't recommend this website at all, unless you are in a rush of doing things quickly and with no quality!

Thanks for ruinating my excitement in making a better day for an ill person!

Date of experience: December 2, 2021
GB
1 review
0 helpful votes
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No hassle beautiful flowers
December 3, 2021

My go to website for ordering flowers, never had any issues. The flowers have always arrived on time and always fresh

Date of experience: December 2, 2021
GB
1 review
0 helpful votes
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Fantastic Service
December 3, 2021

Ordered yesterday (1st) for my girlfriend, just felt like sending her a surprise, arrived today (2nd), tracked all the way, great delivery service and flowers look beautiful.
Will definitely use again.

Date of experience: December 2, 2021
Singapore
2 reviews
8 helpful votes
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Birthday flower delivery
December 3, 2021

Delivered on time and the flowers were beautiful. The flowers and chocolates made my friend very happy.

Date of experience: December 2, 2021
GB
1 review
0 helpful votes
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FIRST CLASS SERVICE
December 3, 2021

My granddaughter was delighted to receive the brilliant flowers when she arrived home late from work
Well done
Charles Jackson

Date of experience: December 2, 2021
GB
1 review
0 helpful votes
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Beautiful
December 2, 2021

Wow what can I say?... The flowers according to my wife were 'absolutely beautiful'. They arrived very promptly (same day delivery) and were exactly how I was hoping they would be!

Date of experience: December 2, 2021
GB
1 review
0 helpful votes
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Brilliant Service
December 2, 2021

This is the second occasion when ordering flowers from eFlorist. On both occasions the service is second to none and the flower presentation was particularly excellent - lovely flowers and beautifully presented. Reliable delivery. Very pleased and they will be our "go to" provider in the future.

Date of experience: December 2, 2021
GB
1 review
0 helpful votes
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Great Reliable Service
December 2, 2021

I have ordered flowers to be delivered on a few occasions and have always found eflorist has great service and reliability and have never been let down by them. Flower arrangements are always of high standards and meet expectations.

Date of experience: December 2, 2021
GB
1 review
0 helpful votes
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Red roses
December 2, 2021

Very simple to order, price 10 out of 10, tried another national site and was to much red tape /will use this site without any problem, thanks from malcolm

Date of experience: December 2, 2021
GB
1 review
2 helpful votes
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Don't bother.
December 2, 2021

Ordered flowers for my sister's special birthday as a little surprise. The flowers arrived late in the day yesterday, the box was torn apart, 50% of the flowers were broken and despite being put immediately in water, the rest of the flowers are virtually dead today. Shambles. Will never use this company again. VERY disappointed.

Date of experience: December 2, 2021