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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Roz C.
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Birthday flowers
December 8, 2021

Great customer service, easy ordering, great value-hopefully they will be delivered on the right day

Date of experience: December 8, 2021
GB
1 review
0 helpful votes
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I'm responsible for HR and I've used eFlorist for years and years - mainly for employee occasions (births, deaths, congrats etc.) and I have 200 employees so there's always something happening that getting a beautiful bouquet or vase of flowers makes a little difference to the person. I have never been let down or disappointed with the flowers. It's so easy to use the site and excellent value for money. Definitely would recommend to anyone.

Date of experience: December 8, 2021
GB
1 review
1 helpful vote
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Rubbish
December 8, 2021

Could not fulfil my order for same day delivery, they rang me at 2pm saying they couldn't so I had no time to go elsewhere. Appalling customer service and you cannot speak to anyone one the phone unless they call you, then when they rang me they had no idea which florists were open apparently they weee all closed, then they blamed the weather for their inability! Will not use ever again and would not recommend to anyone.

Date of experience: December 8, 2021
GB
1 review
0 helpful votes
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Quick delivery and good value for money. Unfortunately, as they were for a friend, I didn't see them

Date of experience: December 8, 2021
GB
1 review
0 helpful votes
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Great efficient service, beautiful arrangement.
December 8, 2021

This florist was great, efficient service, easy to order, same day delivery was achieved before midday. The arrangement was beautiful and brightened my daughter's day. Much appreciated!

Date of experience: December 8, 2021
GB
1 review
0 helpful votes
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Beautiful!
December 8, 2021

I absolutely loved the 6 roses I ordered it came perfectly packaged I was a little worried at first with the delivery but the driver came quick and the flowers came so beautiful that my mother loved it as it was purchased for her birthday. I shall definitely be using this site again and thank you eflorist for your services!

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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So far so good!
December 8, 2021

To date I have used Eflorist at least ten times (might be more) and have had nothing but good comments from the recipients. The site is easy to use and flowers always arrive on time. I have read some awful reviews just lately and cannot understand how they can be talking about the same service as I have received. Flowers always arrive in bud and nicely arranged and I have recently ordered two letterbox deliveries as thank yous due to be delivered this coming weekend. I have every confidence that they will be just as perfect as the bouquets have always been. I do not often give ***** ratings but from my own experience that is what is deserved.

Date of experience: December 7, 2021
Jersey
1 review
0 helpful votes
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Fantastic service
December 8, 2021

I reside in the channel Islands and really wanted to send my nan some nice flowers for her birthday. I decided on eflorist and I'm so glad I did I was able to track to see when she got them and they were really well received.

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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Excellent Service
December 8, 2021

My Sister was highly delighted with her Birthday Flowers, Chocolates and Mini Prosecco.
Would certainly recommend 'eflorist' as they have never let me down. Thank You.
Just one point! Please ensure your driver leaves a note to say they had delivered - as my Sister didn't hear the doorbell and flower box was left outside in porch for several hours!

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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Colourful roses
December 7, 2021

Poor quality and flowers are dead at parts.
Very upsetting as I bought for my partner cause her mum passed away a week ago.

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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Arrived damaged
December 7, 2021

Flowers arrived damaged.
A main flower stem completely broken off.
Looks like box had bee dropped and opened

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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Fantastic flowers
December 7, 2021

I love this site for flowers have ordered numerous times flowers always if the highest quality delivered in bud so last for a longtime and so attractive

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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Flower delivery
December 7, 2021

The flowers were for a very dear sick friend. She was over the moon with the quality and contents. I'm delighted with the efficiency and quality of the product and for the very fast response. Will definitely be using again and would be very happy to recommend. Thank you so much for making my friend's day.

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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Wonderful choices
December 7, 2021

Due to the ongoing pandemic and shear distance, one of my vulnerable clients will not be able to see his mother at Christmas. To be able to send such a beautiful flower arrangement to her, and for him to have so many choices to choose from, and the free chocolates as a bonus, was peace of mind for him to know that his mother knows how much she is loved.

Date of experience: December 7, 2021
Somalia
1 review
0 helpful votes
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Simply Outstanding!
December 7, 2021

I have used eflorist on a number of occasions and I simply would buy from anyone else, top quality produce at reasonal prices!

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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Arrived on time and on the right day. No issue with delivery. The condition of the flowers where battered and bruised, with squashed and sad looking roses. Wasn't very happy at all.

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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Excellent service and delivery the same day.
I have never used this service before but will certainly do so in the future

They did help to cheer my closest friend up - thank you

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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Easy to order
December 7, 2021

It's easy to order and I like you can chose what size of bunch of flowers you wish to send. They also respond quickly to questions. You do have to pay postage which is on the high side

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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Lovely flowers, quick delivery
December 7, 2021

I ordered for my sister and she sent me a photo of the flowers once they arrived. They came in bud form which is great to keep them safe while transporting, but to me the bunch seemed small considering I ordered "large". Also came with free chocolates which is lovely! Super fast delivery too!

Date of experience: December 7, 2021
GB
1 review
0 helpful votes
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Terrible
December 7, 2021

Terrible service. Flowers were not delivered, refund issued once I chased multiple times without ever attempting to deliver the order.

Date of experience: December 7, 2021