Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eFlorist UK

eFlorist UK

2.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate eFlorist UK?
grey stargrey stargrey stargrey stargrey star

eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow MAUREEN L.
Unfollow MAUREEN L.
Share Review
Report Review

I have used your eflorist service for many years, I find it to be reliable and such an easy way to keep in touch with friends and family in the UK. I find the site easy to use and I know my relatives are always happy to receive their flowers, so thank you.

Date of experience: December 9, 2021
New York
1 review
0 helpful votes
Follow Charles S.
Unfollow Charles S.
Share Review
Report Review

Excellent
December 10, 2021

I made 3 separate orders and received a rapid response from customer service via email to resolve a delivery issue on one of them.

Date of experience: December 9, 2021
GB
1 review
0 helpful votes
Follow DIANE L.
Unfollow DIANE L.
Share Review
Report Review

First Orders
December 9, 2021

For the first time I recently ordered flowers for two friends. Although I do not know what the actual appearance of the flowers will be I can say that I found the reviewing and ordering process straight forward and efficient. I have no reservations about using eFlorist in the future.

Date of experience: December 9, 2021
GB
1 review
0 helpful votes
Follow Keith C.
Unfollow Keith C.
Share Review
Report Review

Overpriced
December 9, 2021

Very expensive for such a small bunch of flowers, with misleading images on their website of what you think you'll get. You can get a bigger bunch at a local shop for a fraction of the price Expensive delivery charges too. Bought as a gift for the wife, won't be doing this again. Avoid!

Date of experience: December 9, 2021
Texas
1 review
0 helpful votes
Follow Tristan F.
Unfollow Tristan F.
Share Review
Report Review

Super fast delivery
December 10, 2021

The person on the other end of the gift was thrilled and full of joy when they received it and it was delivered with care

Date of experience: December 9, 2021
GB
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

Flowers
December 10, 2021

I bought flowers for my partner for our Anniversary. They arrived on time and in beautiful condition. Partner very happy with them would highly recommend service and great value for money.

Date of experience: December 9, 2021
GB
1 review
0 helpful votes
Follow Barbara A.
Unfollow Barbara A.
Share Review
Report Review

Excellent service.
December 10, 2021

It was very easy to order on line, I was notified every step of the way and the recipient of the flowers was delighted! They arrived on time and were, apparently, beautiful. Thank you.

Date of experience: December 9, 2021
GB
2 reviews
1 helpful vote
Follow Adam H.
Unfollow Adam H.
Share Review
Report Review

Lovely
December 10, 2021

They arrived at 15:00, they could have arrived earlier but, they were lovely. With hand made chocolates. Thank you

Date of experience: December 9, 2021
GB
1 review
0 helpful votes
Follow Sandra M.
Unfollow Sandra M.
Share Review
Report Review

Poor
December 9, 2021

Haven't yet received goods yet been paid in full despite having next day delivery hope flowers not wilted by now

Date of experience: December 9, 2021
GB
1 review
0 helpful votes
Follow geoffrey s.
Unfollow geoffrey s.
Share Review
Report Review

Welcome to the World
December 9, 2021

Gorgeous fresh flowers, in his mum's favourite colours, to welcome Oliver our new-born great-grandson. Thank you for giving us such a range of choices, an easy ordering system and a speedy delivery. Mum is delighted and Oliver will enjoy them too!

Date of experience: December 9, 2021
GB
1 review
3 helpful votes
Follow Setta K.
Unfollow Setta K.
Share Review
Report Review

Very Disappointed customer
December 9, 2021

Hi

I ordered these flowers 3 days ago and they have still not been delivered. I am very disappointed as the day is nearly over and the reason, I ordered them early was so they would be delivered on time. I am very disappointed. It was for a special birthday.
The courier service you used is very unreliable. The flowers were at their depot all day yesterday when they should have been delivered. We are still waiting for delivery.

Regards

Setta

Date of experience: December 9, 2021
GB
1 review
0 helpful votes
Follow Shaheen B.
Unfollow Shaheen B.
Share Review
Report Review

Not received order
December 8, 2021

I orderd flowers for my daughter on monday birthday surprise for her wednesday but my daughter not received it
Disappointed

Date of experience: December 8, 2021
Spain
1 review
0 helpful votes
Follow Diane S.
Unfollow Diane S.
Share Review
Report Review

Flowers sent
December 9, 2021

Very pleased from ordering to delivery. Delivered within time given. Flowers were beautiful thank you.

Date of experience: December 8, 2021
GB
1 review
0 helpful votes
Follow Gerard B.
Unfollow Gerard B.
Share Review
Report Review

No vase
December 8, 2021

Sorry to put this, but I ordered a vase with the flowers but it never came
There was no time scale for the delivery just the day.
I will never order flowers again from this company
And the flowers where delivered in a taxi
Absolute shambles
And I want my money back for the vase

Date of experience: December 8, 2021
GB
1 review
0 helpful votes
Follow Sham A.
Unfollow Sham A.
Share Review
Report Review

Lovely flowers to brighten someone's day
December 9, 2021

Bought these as a gift for a friend. The receiver was very pleased with them flowers and chocolates and sent me a lovely wee message and a picture of the items. Flowers and chocolates were delivered the day after they were ordered. Overall very pleased with items. Have ordered a few times with Eflorist and each time the recipients have been very happy.

Date of experience: December 8, 2021
GB
1 review
0 helpful votes
Follow Doreen W.
Unfollow Doreen W.
Share Review
Report Review

Eflorist first order
December 9, 2021

Very pleased site was easy to follow good choice and prices
Quick and efficient ordering
Flowers now awaiting delivery

Date of experience: December 8, 2021
Nebraska
1 review
2 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

Terrible customer service
December 8, 2021

I got a notice at 10.00 P.M. saying my flowers were at the delivery depot, but they needed more information about the address, an address l actually used from the list on the website. I tried to contact the delivery server right away, and the service said the operators are busy try again in a few minutes. I've been trying for TEN HOURS now, and it's still the same result. Operators are busy, try again in a few minutes.
Use another florist, don't waste your time and money with these.

Date of experience: December 8, 2021
GB
1 review
0 helpful votes
Follow Tom L.
Unfollow Tom L.
Share Review
Report Review

In Bud?
December 8, 2021

Sadly some of the flowers were wilted and did not look fresh! Must have been out of water for a long time in a warehouse waiting delivery. Quite disappointed really.

Date of experience: December 8, 2021
GB
1 review
0 helpful votes
Follow Dennis N.
Unfollow Dennis N.
Share Review
Report Review

Disapointed.
December 8, 2021

Disapointed. Flowers flat, damaged and required a good watering. Some were well past sell by date. Packaging was badly crushed.
Lesson learnt.

Date of experience: December 8, 2021
GB
1 review
0 helpful votes
Follow EDDIE v.
Unfollow EDDIE v.
Share Review
Report Review

60TH BIRTHDAY FLOWERS.
December 8, 2021

Thank you for a prompt and efficient service. The recipient loved the display. Reccomended u already.

Date of experience: December 8, 2021