Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very disappointed you failed to deliver the package on Friday 10th December as it appeared on the original order on Thursday 9/12/2021 and as this floral tribute failed to arrive on time today., it has lost its momentum and is a waste of time and money! It may arrive tomorrow Saturday 11th., it may not but your service is very dissappointing and will not be used again,
I have had occassions where I wanted to send flowers to friends and loved ones, on each occassion I have been so pleased with both the quaility of the flowers and the delivery service. I did on one occassion used another well known company but sad to say both the flowers and delivery proved a disaster. I would recommend eFlorist to anybody who cares about their gift quality.
Wow how easy to order to order 3 sets of Christmas flowers for relatives. Beautiful choice of flowers website easy to navigate and fabulous prices. Took me 10 minutes in total to order three separate arrangements. All due to be delivered before Christmas, that's one job less to do.
Go on try them I would highly recommend.
Your site is exactly as the flowers suggest. Brilliant bouquets delivered within the specified time. My introduction was through a friend and I shall always choose eFlorist Uk first before looking anywhere else. The flowers really fresh and last the stated time and beyond. The added bonus are the chocolates. I love chocolate although I don't send flowers to myself. My friends think this is amazing. Two items for the price of one. Best wishes Jacqui
Always kept up to date with tracker. Flowers arrive in bud with full instructions.
Little extras add to the experience.
Ordered the night before and the items I purchased were delivered the following day. Great service, great value for money and really easy to navigate around the site. I will definitely be using again and referring others to this site.
Received as thank you for my amazing Xmas flowers, probably the best flowers i have received to date!
They used yodel too deliver. Not received flowers, said left in safe place but my shop was closed and I didn't specify a safe place, not even a picture of safe place so flowers could be anywhere and with anyone. I'm now £40 out of pocket and no flowers, furious
The flowers arrived today as requested. My Grand daughter is delighted with them and the vase I ordered too, thank you
I ordered these flowers to help cheer
my brother up, he was recently diagnosed with pancreatic cancer.
Have been working away for a long time it's great just to be able to order flowers online. You can see what you want at the price you want. You also sometimes get a free gift with a certain order never had any problems with the delivery. It's also arrived on the day you order them for. Would also use eflorist for my flowers I think it's a great way to order flowers especially if you can't walk in a florist.
I ordered some flowers to be sent to a friend. They arrived the next day and EFlorist kept me up to date of the delivery by sending me text messages. The bouquet looked like it did on the website and my friend said they were beautiful. Very happy customer!
Very fast and reliable service. I have personal ordered flower on more than one occasion and always been 100% happy with the flowers and service I have got. Will definitely bye from here again.
Flowers arrived looking damaged, tired, muddy with broken buds. Special message not included. Used company before and OK but really unhappy.
Very good and easy in ordering the flowers.
Ordered for them to be delivered to a friend of which will be done on a certain date.
Used this company for a long time and the quality of the flowers and display are always excellent and family and friends I send them to always tell me how lovely they look.
The arrangement arrived bang on time to surprise my sister who has kept me going supporting me with cheery phone calls after the death of both my husband and pet dog. It is arrarently so lovely she does not want to break the flowers down into vases. I will definitely use you again as others have not been so good or easy to order.
Fantastic and gorgeous choices of arrangements. There is plenty to suit every occasion and taste. Absolutely loved the fast and super easy ordering system. You just can't go wrong with the handy address auto completion. Nice to be able to enter personalised messages too, and having a good choice of payment methods. And to top all that, FREE chocolates! I will definitely use this service again! Thank you
This is my 2nd year ordering an arrangement for my aunt and uncle. I live in Canada and was looking for a way to show my family we are thinking of them at Christmas. Lovely arrangement and easy ordering process. Thanks
Answer: Easy but no sympathy or results. They are in self denial as to the quality of flowers they are sending out. Avoid, there are much better service providers out there. I wonder how many people are too embarrassed to let their sender know how bad they are.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account