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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Flower gift
December 20, 2021

Very happy lovely flowers great delivery service arrived on day as described thankyou ricky for delivery

Date of experience: December 19, 2021
France
1 review
0 helpful votes
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So fresh
December 20, 2021

I have used eflorist for just over a year but only registered this order. I have to say every single bouquet I have purchased has lasted the recipient weeks and stay fresh as the day they arrived. I wouldn't use anyone else, give eflorist a try you won't be disappointed

Date of experience: December 19, 2021
GB
1 review
0 helpful votes
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Surprise delivery
December 20, 2021

Beautiful flowers delivered as a thank you/Christmas gift great choice of flowers easy to order and delivered as agreed. My colleague absolutely loved the surprise thank you

Date of experience: December 19, 2021
GB
1 review
0 helpful votes
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Good Customer Service
December 20, 2021

I had a problem with a duplicate order and the matter was dealt with quickyly and efficiently. I am pleased with the service.

Date of experience: December 19, 2021
GB
1 review
0 helpful votes
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Excellent
December 20, 2021

Delivery great recommend to everyone, great communication, Flowers and chocolates perfect, ive used this site before and will continue

Date of experience: December 19, 2021
NL
1 review
0 helpful votes
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Christmas flowers
December 20, 2021

Easy to order sent 4 arrangements to family and friends in less than 10 minutes, plenty of choice and not too expensive

Date of experience: December 19, 2021
Washington
1 review
0 helpful votes
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Flowerexcellet
December 20, 2021

Prompt delivery, lovely flowers, well satisfied, I will be a future customer, thanks eFLorist my wife was really pleased I'm getting loads of browney p0ints

Date of experience: December 19, 2021
GB
2 reviews
0 helpful votes
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New princess bouquet
December 20, 2021

Purchased these flowers for my nan for her birthday. They are not being delivered until next week ( I opted for the florist delivery), I have ordered before and my Nan was very happy with them.

Date of experience: December 19, 2021
GB
1 review
0 helpful votes
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Great service
December 20, 2021

I have used eFlorist a number of times now and my recipients have been delighted.
Each delivery has been on time and the goods perfect.

Date of experience: December 19, 2021
GB
1 review
0 helpful votes
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I ordered in Oct for Birthday in Dec. Yesterday was told out for delivery still not arrived. I am so very disappointed

Date of experience: December 19, 2021
Spain
1 review
0 helpful votes
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Floral tastic
December 20, 2021

Never received flowers ourselves (as we live in Spain), but everybody that's received them from us have said they were amazing, stay fresh for such a long time too, so enjoyed for longer. Superb, first rate! Always delivered on time too. Such easy ordering too.
Chocolates are a little extra bonus, win win!

Date of experience: December 19, 2021
GB
1 review
0 helpful votes
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Beautiful
December 20, 2021

The best online flowers I have sent in a long time! Next day delivery and my mum had them at 8.30am.
Couldn't be happier with price, the service and the flowers! Thankyou

Date of experience: December 19, 2021
GB
1 review
0 helpful votes
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Thank you!
December 20, 2021

Ordered to cheer up a special person going through a difficult time and to also show my appreciation - super quick delivery and the bouquet was truly beautiful (exactly like the photo). It really did put a smile back on her face so thank you for your help!

Date of experience: December 18, 2021
GB
1 review
0 helpful votes
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Beautiful selection
December 20, 2021

SUsed them a few times now, and never been disappointed! Beautiful bouquet selection, prices are competitive and choosing the delivery date is really easy!

Date of experience: December 18, 2021
GB
2 reviews
0 helpful votes
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I ordered a bouquet of flowers for my wife last year after seeing an online advertisement which looked good. In the event, the bouquet looked even better than the illustration and was delivered promptly - exactly when promised. I was particularly impressed after a few days when all of the blooms were showing at their best and when they lasted more than a week.
Since then, I have re-ordered for Valentine's Day, Wedding Anniversary, Birthday, Christmas, and, a couple of times, just because...

Date of experience: December 18, 2021
New Zealand
1 review
0 helpful votes
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Best yet when buying in the UK from overseas
December 20, 2021

As ex-pats in NZ we send flowers to our UK Mum's quite a bit. EFlorist is the best option we've found for ordering online with a UK business for UK delivery. The flowers are the freshest and always in bud so they last a long time. And there are some great seasonal offers. Definitely recommended.

Date of experience: December 18, 2021
GB
1 review
0 helpful votes
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Quality Service Without Exception
December 18, 2021

I have used eFlorist a number of times for different occasions. They provide unquestionable service with quality products that look beautiful, and that last. EFlorist always deliver on time and the and with care. EFlorist are my go to people for every occasion.

Date of experience: December 18, 2021
GB
1 review
0 helpful votes
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Could not be happier
December 18, 2021

I sent a bouquet to my Auntie for her birthday. She phoned me to say how lovely they were and she was over the moon with them.
I am always a bit dubious sending flowers this way but Eflorist came up trumps. Will definitely use again and recommend them

Date of experience: December 18, 2021
GB
1 review
0 helpful votes
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Disappointed
December 18, 2021

To say I'm disappointed would be an understatement. I ordered what I thought would be a lovely full bunch of flowers for my mums birthday and there's barely a handful picked to make up this bouquet. Not to mention I ordered the medium size. The picture itself is very misleading and I feel as though I was really let down with what was received. I wouldn't say I got my money's worth at all. They were supposed to be a beautiful surprise and I feel the present was ruined by the lack of flowers and the arrangement itself.

Date of experience: December 18, 2021
GB
1 review
0 helpful votes
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Fantastic servicev
December 18, 2021

Superb selection great service great prices, good communication.
Lovely product to recieve, first port of call for flowers

Date of experience: December 18, 2021