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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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The best way to get flowers
December 22, 2021

Time and time again I've had flowers delivered to my sweetie. Without exception flowers get delivered on time. The Bouquet and quality is the best!

Date of experience: December 20, 2021
Germany
1 review
0 helpful votes
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Flowers always arrive in time and you know how they are going to arrive so there's no point wanting an interflora bouquet as it's clear these are flat packed in the description. Flowers are a little hit and miss sometimes but the price is good and there's always a delivery slot.

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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Beautiful flowers
December 22, 2021

I purchased some Beautiful flowers to send to someone going through a hard time and the picture did them no justice, friend who received said they were absolutely gorgeous and looked much better than the picture.

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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Lovely choice of bouquets
December 22, 2021

Quick and easy to use website Beautiful flowers choice of delivery dates and quick always superb bouquets

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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Feedback
December 22, 2021

Nice fresh arrangement of flowers. Chocolates a nice touch. Delivery was on the day stated despite it being Christmas Week. Liked having the opportunity to add a personal message. Convenient way to order flowers for a friend who didn't live nearby. Friend was very pleased with them.

Date of experience: December 20, 2021
Ireland
1 review
0 helpful votes
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So far so good
December 22, 2021

Having spent a bit of time looking for a company to send flowers/ gifts to friends
I chose eflorists. They have a great range of products to choose from for every occasion and the web site is very easy to negotiate and everything looks great. Reasonable prices and a choice of dates for delivery all at affordable prices. Can't comment on arrival times or the actual gift on arrival as they are getting sent direct. But as the title says so far so good.

Date of experience: December 20, 2021
Brazil
1 review
0 helpful votes
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Brought flowers for my wife for her anniversary. Took advantage of the next day delivery option.

The next day came but my flowers didn't arrive. Thought it was odd when I received an email adking me to leave a review. Odd because my flowers hadn't arrived.

Contacted customer services the following today to be advised that next day doesn't actually mean next day as due to COVID delivery times vary. Their disclaimer says this in very small letters yet they still allow you to select and pay for next day delivery

When I queried this, I was completed ignored to be told that my flowers have now arrived. Yes they have - but a day late.

Lovely flowers but a real shame that the customer service doesn't match.

Beware - misleading website and offers!

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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Wish I'd read the reviews! For the money you spend on a large bouquet you'd expect a lot of flowers. What I received seemed standard and something you could pick up from the supermarket and a quarter of the price, very disappointed! Can't say I'll use this company again.

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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There are so many arrangements to choose from top quality and great value for money
Easy to order and always arrive on time in fantastic condition plus e florist keep you posted throughout delivery. I have used them several times do not use anybody else now I highly recommend them.

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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Eflorist, great service.
December 20, 2021

Wonderful service, my sister loves her Xmas Basket. Now in her good books
thank you so much Five stars x

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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No wine
December 20, 2021

I ordered flowers they were delivered but i ordered 2 bottles of wine still waiting on them would not use them again.

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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Beautiful Roses
December 20, 2021

These rainbow roses brighten my besties heart today after feeling low. So I am very happy with then service, delivery & product. Will definitely buy again in the future. Thank You.

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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Excellent service
December 20, 2021

So easy to navigate website. Great selection. Good pictures to show exactly what your ordering. Will certainly use again.

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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Ordering flowers
December 20, 2021

Easy to order But. VERY, VERY. DIFFICULT TOCONTACT.
I ordered flowers last Saturday and put the wrong addresson Ihave spent 3 hours today trying to contact you with no success. How do I correct this.
I have tried phoning I have tried the internet

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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Xmas gift
December 20, 2021

Fantastic product and top notch service
Helpful and such a big choice of flowers to choose from recommended to any one

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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Fantastic service
December 20, 2021

I've been using eflorist a couple of years now for birthdays, Mother's Day and Christmas.
Always delivered on time and everyone says the flowers received are of the highest quality. Fully recommend eflorist to everyone I know.

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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Quick and Easy
December 20, 2021

Very quick and easy process. Beautiful flowers for unbeatable prices.
Delivered next day, you can't go wrong. Fabulous!

Date of experience: December 20, 2021
Portugal
1 review
0 helpful votes
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Easy ordering
December 20, 2021

I haven't used your site before, I liked the choice of flowers and the prices were affordable, I have ordered for my mum's 80th birthday as I will not be able to celebrate with her. Hope the flowers are as good as the picture.

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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Fabulous
December 20, 2021

Very easy to order and can pick a delivery date. Not to expensive gorgeous flowers always fresh when arrive

Date of experience: December 19, 2021
GB
1 review
0 helpful votes
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Poor
December 19, 2021

Nothing at all like the flowers advertised online, could of gone to a supermarket and got cheaper and better flowers

Date of experience: December 19, 2021