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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Quick delivery but flowers wilted
December 18, 2021

The delivery was quick but when I received them some of the flowers were already wilted. These flowers are for my boyfriends mother for tomorrow so I might have to buy more flowers to replace the wilted ones.

Date of experience: December 18, 2021
Switzerland
1 review
0 helpful votes
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Top service
December 18, 2021

The cost-service-balance is just perfect. The punctual as well as carefully delivery leaves no wishes open.

Date of experience: December 18, 2021
GB
1 review
0 helpful votes
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Yet again another order of super flowers for my Queen B. This has got to be my 30th order and eFlorist has never failed me, they always deliver beautiful flowers and on time.
I don't care if you can get cheaper flowers as eFlorist has never let me down. So why would I change to another florist to be let down? As the saying goes "If it's not broken etc"

Date of experience: December 18, 2021
GB
1 review
0 helpful votes
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Flowers on site
December 18, 2021

Flowers on site all looked beautiful
Delivery times very quick
Awaiting message as to how actual product looked … but they were delivered in time slot given

Date of experience: December 18, 2021
GB
1 review
0 helpful votes
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Flowers for all occasions
December 18, 2021

I always buys my flowers from here. Always perfect and fresh. The free chocolates is always a bonus too.

Date of experience: December 18, 2021
GB
1 review
0 helpful votes
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Love eFlorist
December 18, 2021

EFlorist always deliver on their promise and the flowers are always good quality. I always use them.

Date of experience: December 18, 2021
GB
1 review
0 helpful votes
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Floral Basket
December 18, 2021

Very high quality, worth the money and very happy with them. The only slight negative and this is me being very picky they took a while to arrive, again this is more my expectation than the companies failings for a same day delivery

Date of experience: December 18, 2021
GB
1 review
0 helpful votes
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So far so good.
December 18, 2021

So far so good but not being delivered until end of the week but a good price and easy to order. Good

Date of experience: December 18, 2021
Jersey
1 review
0 helpful votes
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Excellent service, plenty of information about the progress of the birthday present I sent to my sister and it arrived in good condition on the day I requested

Date of experience: December 18, 2021
Malaysia
1 review
0 helpful votes
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I ordered a birthday hamper to be delivered yesterday on the 17th of December for my wife's birthday. It did not arrive, and I've still been charged £66 for the privilege of receiving absolutely nothing! What's going on? Terrible service and I'd never recommend or use you again.

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
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Flowers
December 17, 2021

Ordered flowers on Wednesday still not delivered by the weekend very disappointed even more disappointed that there has been no contact from the florist or the delivery company to myself 0 stars never again

Date of experience: December 17, 2021
GB
2 reviews
0 helpful votes
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Best service
December 18, 2021

Good and quick service at a reasonable price. I love the way they are dealing.
Good customer service.

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
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Pathetic
December 17, 2021

I ordered a large winter wonderland. I realise they are in bud but it was pathetic. I have attached photos. You decide!

Date of experience: December 17, 2021
Ireland
1 review
0 helpful votes
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Delivery
December 18, 2021

This a great service im living in ireland and within 24 hours my flowers are delivered i will be recamending your flower shop to every one i mo thanking you Francis Hoare.

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
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Very easy
December 18, 2021

Very easy site to order from all the pictures were very clear but will wait for the verdict when they have been received, but honestly I don't imagine any problems

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
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Great service to cheer somebody, litlle choc gift sets it off!
Will definately use this service again.

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
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Christmas
December 18, 2021

I was very pleased to order off Eflorist, they had so many Ideas to choose from and reasonably priced. The site was so easy to order from. Will use them again.

Date of experience: December 17, 2021
South Africa
1 review
0 helpful votes
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Deliveries success
December 18, 2021

As I live in South Africa, and my beloved stepmama is a retirement home, Quay Court Kingsbridge, I am so grateful to be able to rely on your deliveries and the progress of my order. Many thanks and have a blessed Christmas and profitable New year.
Regards
Jeanne Jackson.

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
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Great service
December 18, 2021

Good selection, not too expensive, very easy to order, delivered a few hours after ordered and they communicated throughout via text to keep me in the loop. Couldn't really ask for anything more!

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
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Excellent Service
December 18, 2021

I wanted to arrange a little something to cheer up a friend after losing her dad, eflorist provided a wide range of choice of beautiful flowers, excellent value and were delivered within 5 hours of ordering. Excellent all round

Date of experience: December 17, 2021