Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eFlorist UK

eFlorist UK

2.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate eFlorist UK?
grey stargrey stargrey stargrey stargrey star

eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Sarah M.
Unfollow Sarah M.
Share Review
Report Review

The most amazing flowers
December 18, 2021

I decided to order my mum some flowers to cheer her up aswas stuggling emotionally looking after her partner who was recently diagnosed with cancer.
I saw this beautiful bunch and that it was same day delivery and so i purchased them. They arrived within a couple if hours and were stunning. She was over the moon.
Thank you eflorist

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
Follow Helen W.
Unfollow Helen W.
Share Review
Report Review

Professional
December 18, 2021

I have used this site a couple of times now and each time the process has been smooth and the choice of flowers has been exceptional.
The latest orders were one for a very old and dear friend of mine and the other for a valued work colleague.
I can highly recommend this site and I will continue to use without hesitation.
Thank you
Helen Whitehouse

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
Follow Nikesh P.
Unfollow Nikesh P.
Share Review
Report Review

Flowers always in good condition. Great prices. Have used this company a few times never let's me down and never had to complain about anything. Great service!

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
Follow Brian B.
Unfollow Brian B.
Share Review
Report Review

Service was excellent, instruction followed to the letter.
On time and polite.
Flowers was amazing.
Excellent service

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
Follow Bob S.
Unfollow Bob S.
Share Review
Report Review

Bunch size
December 18, 2021

Overall very please with quality of flowers - last 2 weeks.
My last order I ordered the large Christmas Cracker, with free box of chocs, but recipient received small and no chocs.
This is only reason giving a 3 - would gave given 5! Have had no issues in the past.

Date of experience: December 16, 2021
Australia
1 review
3 helpful votes
Follow Craig N.
Unfollow Craig N.
Share Review
Report Review

Flowers didn't turn up. No courier email. Contacted support who said they will check and reply in two days. It has now been 5 days!

Date of experience: December 16, 2021
Australia
1 review
0 helpful votes
Follow Elizabeth P.
Unfollow Elizabeth P.
Share Review
Report Review

Easy and happy
December 18, 2021

I was ordering from Australia. Very easy to order with the selection on display. Price was good and received conformation straight away

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
Follow Michelle C.
Unfollow Michelle C.
Share Review
Report Review

Wow
December 17, 2021

Excellent service. My friend was very happy with her get well flowers. Great communication from the team and courier. Thanks

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
Follow Linda L.
Unfollow Linda L.
Share Review
Report Review

Christmas
December 17, 2021

Iv used Eflorist before and my family or friends have been happy with their flowers. I can't comment any more at this time as not delived yet

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
Follow javed h.
Unfollow javed h.
Share Review
Report Review

Gift flowers
December 17, 2021

Great prices and excellent customer service, all flowers freshly chosen and a very good delivery service

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
Follow Chris B.
Unfollow Chris B.
Share Review
Report Review

Great website
December 17, 2021

An easy to read website and so simple to place an order with plenty of information. Thank you. I am sure the flowers will be appreciated by the recipient.

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
Follow Jane D.
Unfollow Jane D.
Share Review
Report Review

So easy to order flowers and a great selection with the option to buy a vase. Great offer when I ordered so got a large bouquet at a great price.

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
Follow G D.
Unfollow G D.
Share Review
Report Review

Birthday flowers
December 17, 2021

Great service flowers arrived on time and well packaged, flowers were in great condition and fresh looking.

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
Follow Angela M.
Unfollow Angela M.
Share Review
Report Review

Dreadful service
December 16, 2021

ORDERED FLOWERS AND HAMPER ON THE 6TH OF DECEMBER FOR 22ND DECEMBER AND WE TOLD THEM WITHIN TEN HOURS THAT THE DATE FOR THE FLOWERS WAS WRONG AND WAS DIFFERENT TO THE HAMPER AS IT SAID THE 13TH" IT SAYS YOU CAN CHANGE YOUR ORDER/DATE IF YOU GIVE THEM PLENTY OF (NOTICE) WHICH WE DID, WE EMAILED THREE DIFFERENT PEOPLE BUT NOTHING HAPPENED AND AFTER ALL THAT THE FLOWERS WERE DELIVERED ON WEDNESDAY THE 15TH VERY DISAPPOINTING AND WOULD NEVER USED THEM AGAIN. A McCann.

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
Follow sue f.
Unfollow sue f.
Share Review
Report Review

I ordered a bouquet for a friend on losing her father. Flowers were delivered last Wednesday, went to visit her two days later and the roses in the bouquet were wilted and dying. Soooo disappointed. Wont be using again...

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
Follow Anjli K.
Unfollow Anjli K.
Share Review
Report Review

Super Happy
December 17, 2021

Ordered some flowers for a friends daughter - super easy to order and absolutely beautiful flowers. She loved them and so did I - will order some for myself next time :)

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
Follow Richard H.
Unfollow Richard H.
Share Review
Report Review

Xmas flowers
December 16, 2021

Always speedy and easy to deal with, flowers look gorgeous and last for ages. I consider the good value for money.

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
Follow Leanne S.
Unfollow Leanne S.
Share Review
Report Review

Absolutely amazed with this florist! It was my aunties birthday but i fell poorly the day before and having to isolate iv not been allowed to do what i had planned. I woke up panicking thinking iv nothing for her birthday when i came across this company om the inernet. So many flowers to choose from. Picked and paid for the flowers of my choice and within a few hours of paying they were delivered to her door. My auntie rang to say how beautiful they were and she cant believe how many flowers there are. I went for a medium sized and she said shes got 2 vases full and all are lovely flowers. So 2 happy people from 1 order.
My new go to floriat for sure. Thank you so much, absolute saviours.

Date of experience: December 16, 2021
Brazil
1 review
0 helpful votes
Follow Charmaine J.
Unfollow Charmaine J.
Share Review
Report Review

Box damaged
December 16, 2021

Hi all i know is the flowers were for an anniversary present.
The delivery was late and the box was damaged.
I have complained to the delivery company.

Date of experience: December 16, 2021
GB
1 review
0 helpful votes
Follow Mary F.
Unfollow Mary F.
Share Review
Report Review

Too quick to judge!
December 16, 2021

I am ashamed to say I am totally ignorant about flowers... a couple of days ago I posted a one star review saying how disappointed I was that my daughter in Canada had received a 'mixed bouquet' consisting of some white roses amongst green foliage although the photo on the website showed a colourful selection of blooms... last night she messaged me to say one of the green buds had opened and was blue, so obviously the flowers have yet to open! I am so sorry for being too quick to judge.

Date of experience: December 15, 2021