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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Thank you
January 7, 2022

Delivered as promised, beautiful flowers & free choccies for my daughter suffering from covid. Would definitely use your services again

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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Did not receive the flowers
January 6, 2022

Not sure what went wrong, ordered the flowers, received order confirmation but the recipient did not receive the flowers on the day

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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Nearly perfect
January 6, 2022

I ordered flowers for my wife, for a specific date, as it was the end of treatment for Prostate Cancer for me and she has been so amazing supporting me.

The flowers were really good and after coming into full bloom looked lovely and lasted beyond expectation.

The only issue I had was they arrived a day later than I wanted them.

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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Red Roses and Irises
January 6, 2022

Yet again this bouquet I bought for my wife looks beautiful. The ordering was easy, the price was good value and the flowers as described on the website arrived on time. I have used eFlorist Uk several times and have never been disappointed. I would recommend them to anyone.

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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Disappointing
January 6, 2022

I ordered flowers for my wife on our wedding anniversary and I'm sorry to say the quality was poor
There were just a couple of roses compared to the number of chrysanthemums and a couple of those had broken stems as the image shows. I appreciate that may be down to the courier but that's not my issue

I can't upload the receipt but order number is Order ID: WA*******

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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Disappointed in size of the bouquet of flowers
January 6, 2022

Sent some flowers to a friend after some sad news
Went for the large option which was £27.99 my friend has sent me a picture of the flowers
Its a very small bunch although very pretty I was expecting other much larger size to arrive
Don't feel very stratified in my order with you

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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GREAT SERVICE
January 6, 2022

Amazing service, lovely people to deal with, very understanding and delivered when they said.
Five*

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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Flower order
January 6, 2022

The person I sent them to was very pleased with her flowers and chocolates and said they were lovely.

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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Wifes birthday
January 6, 2022

I do not buy flowers very often but was really pleased at the quality of my recent purchase for my wifes birthday the delivery turned up earlier than estimated and the wife loves the flowers

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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Beautiful bouquet
January 6, 2022

Having only ordered this the previous afternoon I was worried it wouldn't arrive for a birthday the next day. However it was was received early the next morning and the bouquet was made up of stunning fresh flower. Thankyou 10/10

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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Everyone very happy
January 6, 2022

The delivery was prompt and I got regular texts letting me know where the flowers were. The recipients were delighted by their 50th wedding anniversary flowers.

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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That's better
January 6, 2022

Ordered a medium pack of flowered and received a small pack of just seven small battered and tired Roses, two small Freesias and some addition foliage. Obviously been packed days ago. This was nothing like the photo in. The brochure for this sized pack. Highly disappointed. The price paid for these was no reflection of what was actually received.
I complained and forwarded some photographs and received a reply asking me if I would accept a replacement. I duly confirmed.
The next day we received a lovely proper bouquet from Eflorist which truly reflected the standard expected. We are really pleased with the package and the manner in which Eflorist dealt with the complaint.
If their quality control could match their products, then things like this would not happen.
However, thank you Eflorist for your swift attention to this matter. We do appreciate it.
The photos below show the original package on the left and the new replacement on the right

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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Flowers arrived dead
January 6, 2022

Ordered flowers for my mum after my grandad had passed away.
She received a box of loose dead flowers. Messaged them yesterday and still not got a reply.

Date of experience: January 5, 2022
GB
1 review
0 helpful votes
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Ordered flowers as it said next day for a special birthday ( today) flowers still haven't arrived!
Never order from here again!
Not happy at all
Would have given a 0 star if possible

Date of experience: January 5, 2022
GB
1 review
0 helpful votes
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No Flowers
January 5, 2022

No flowers received and no communication to advised when or where the delivery is, but yet I received an email to leave review!

Date of experience: January 5, 2022
GB
1 review
0 helpful votes
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Don't use
January 5, 2022

Ordered flowers for my wife's birthday when they arrived late on her birthday 17.30 in the evening opened to find wilted blooms and nothing like advertised on website very disappointing and will not use again

Date of experience: January 5, 2022
GB
1 review
0 helpful votes
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Birthday flowers
January 6, 2022

Thank you for lovely flowers, my sister was delighted, easy to order etc, will order again, reasonably priced
Vicki

Date of experience: January 5, 2022
GB
1 review
0 helpful votes
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Scam Florist. Avoid!
January 5, 2022

Scam Florist. Avoid! EFlorist are a complete rip off.
EFlorist are a complete rip off. Avoid like the plague. They'll send you a stingy bouquet and charge you a fortune and if you try to complain on their website there's no contact number only email. Their Live chat doesn't even work at all. I bought a bouquet for my wife's 50th, what I received was an absolute joke. Few white roses and closed buds. When I tried to complain I no was told to wait 48 hours which I did. After numerous emails and pics I sent I was told they were satisfied with what they sent. End of conversation! No apology or goodwill gesture. This company has the worse track record for complaints and what you receive is not what you get. Scam florist. Avoid at all costs

Date of experience: January 5, 2022
GB
1 review
0 helpful votes
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Great service
January 6, 2022

Many thanks, super flowers & service, we will return, can't find a better deal anywhere. Well done, first time but not the last.

Date of experience: January 5, 2022
GB
1 review
0 helpful votes
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Easy site to navigate and flowers were delivered the following day as promised. Competitive pricing so will be happy to use again.

Date of experience: January 5, 2022