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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Excellent
January 10, 2022

Very happy with the online ordering system and flowers that were delivered. Excellent, would recommend to others.

Date of experience: January 9, 2022
GB
1 review
1 helpful vote
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I ordered flowers to be delivered saturday, but EFlorist use YODEL. All seemed well when the flowers reached the depot in Preston saturday morning, but then after 10.30 nothing! Yodel says it delivers til 9pm so obviously after 4pm nothing is contactable.
Now it's Sunday and NO flowers.
I know it's note florist fault but they should use a reliable transporter such as DPD. I paid £6 delivery.
Won't use a florist online ever again. I am very disappointed as they were for someone who is not well.

Date of experience: January 9, 2022
GB
1 review
0 helpful votes
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Disappointing
January 8, 2022

Followers arrived late the next day so I can't complain at that.

However the size of the bouquet was very disappointing.

I paid for a large but looked small or average sized at best to me and my wide agreed.

Date of experience: January 8, 2022
GB
1 review
0 helpful votes
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My girlfriend loves the flowers everything I order them. Great service and quick delivery. Best place around to order flowers

Date of experience: January 8, 2022
GB
1 review
0 helpful votes
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Thank you for your prompt delivery of flowers delivered for my aunt to her daughters address.
My aunt had been in hospital for a month, and came out yesterday to stay with her daughter. The flowers I ordered the day before arrived for when she returned home. She was thrilled with the flowers, and said that Astromera were her favourite flowers, as I had ordered them last year from you for her 90 Birthday. They lasted a long time.

Date of experience: January 8, 2022
Spain
1 review
0 helpful votes
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Amazing value
January 10, 2022

This is the second time I have used eFlorist, and it won't be the last!
Beautiful flowers that last so long, beautifully presented, the perfect gift!

Date of experience: January 8, 2022
GB
1 review
0 helpful votes
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Lovely flowers
January 10, 2022

Easy to order, efficiently delivered beautiful flowers.
Would definitely recommend very good value for the money

Date of experience: January 8, 2022
GB
1 review
0 helpful votes
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Michael our choir master, is the kindest patient gifted willing person I know. Turns up leads us through sometimes difficult pieces for not one penny worth of charges all weathers. Not in the peak of health either.
Of late quite poorly and lives on his own. Seeing your lovely bouquets on display on the internet,
Ah, I thought that is it says it all fresh pretty heart soaring delivered plus free chocolates to the door.
That I know will cheer him from us in the choir with love dear Michael.
No one minded chipping in to the costs exceptionally reasonable rates thank you Chrissie Kitchen

Date of experience: January 8, 2022
GB
1 review
0 helpful votes
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Dissapointed
January 8, 2022

Same day delivery was not as promised. They did not communicate until I complained. Missed out of competitors same day offers because of delayed responses. Poor communication and poor service.

Date of experience: January 8, 2022
GB
1 review
0 helpful votes
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Fandabbydozey. Almost 10/10
January 10, 2022

Went online at 07.45 and was done 10 minutes later. Flowers and vase and card were very nice.
I was advised that the delivery had been made at 19.20, when in fact they were delivered at 16.00.
If possible a despatched or in transit email/text would have been helpful or tracking?
Otherwise very happy overall.

Date of experience: January 8, 2022
GB
1 review
6 helpful votes
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Quite poor quality
January 8, 2022

Very disappointed in the quality and size of bouquet of flowers that I ordered for a friend.
I paid £34.99 for what looked like a lovely mix of flowers, but the bouquet that my friend received was nothing like what is on the Website. Not all the flowers were included, the roses were not fresh (slightly brown around the edges) and just a sad looking bouquet to be honest.
I could have got nicer in tesco for half the price.
Don't think I will be using this service again

Date of experience: January 8, 2022
GB
1 review
0 helpful votes
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Buds fell off
January 9, 2022

I bought this bouquet to cheer up my sister-in-law. Unfortunately when she opened them several buds fell off. Which I found quite disappointing, also I ordered a medium bunch, the bouquet seemed a little sparse to be honest.

Date of experience: January 7, 2022
GB
1 review
0 helpful votes
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Just great
January 7, 2022

Have used eflorist a number of times. Their site is easy to navigate and use and the flowers are always really well presented. Within a few days they have always bloomed into really super arrangements. Their courier is brilliant and you are never left wondering where the order is or whether they have been delivered to recipient. Cannot recommend highly enough

Date of experience: January 7, 2022
GB
1 review
0 helpful votes
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Would use again
January 7, 2022

Ordered some flowers for my girlfriend for our anniversary, there were lots of offers to choose from, at a great price and they arrived the next day no problem, very happy girlfriend too

Date of experience: January 7, 2022
Washington
3 reviews
0 helpful votes
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Beautiful!
January 7, 2022

Order received and was enjoyed by friends! I will certainly do business with your company again! When I am ordering flowers for friends in the UK! Easy ordering, on time delivery ~ no hassle way to go!

Date of experience: January 7, 2022
GB
1 review
0 helpful votes
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Excellent service
January 7, 2022

Ordered an upgraded bunch of flowers for a get well present. Arrived on time, and were thoroughly appreciated. Well done!

Date of experience: January 7, 2022
Portugal
1 review
0 helpful votes
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Disappointed
January 7, 2022

Disappointed with your delivery, my mum got the flowers a day late as the delivery driver could not be bothered to take them to her door but left them in a public area of her sheltered housing complex and did not bother to tell anyone.

Date of experience: January 7, 2022
Washington
1 review
0 helpful votes
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What a disgrace
January 7, 2022

What a disgrace. I ordered a large spring bouquet. £31. 00. 10 roses IS NOT A LARGE BOUQUET. And the box they were delivered in was all bashed. I will NEVER ORDER from you again an certainly WILL NOT recommend to anyone WHAT A DISGRACE. Photo attached.

Date of experience: January 7, 2022
GB
1 review
0 helpful votes
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1st time of using
January 7, 2022

Great service thank you, ordered yesterday delivered today. They had the intended outcome and that was to cheer my bestie up who has covid.

Date of experience: January 7, 2022
GB
1 review
0 helpful votes
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Very pleased
January 7, 2022

I ordered lovely flowers for my mum before Xmas. They arrived in good time and she was very pleased. They lasted well into the New year. Thank you

Date of experience: January 7, 2022