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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Flowers ordered
January 14, 2022

It was so easy to navigate site and order, My friend was so pleased with the flowers she received the next day.

Date of experience: January 13, 2022
Malta
1 review
0 helpful votes
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Beautiful flowers and great communication
January 14, 2022

Placed an order late yesterday evening for delivery today. You were very communicative about delivery times and put a smile on her face. Thank you

Date of experience: January 13, 2022
GB
1 review
0 helpful votes
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Well presented!
January 14, 2022

I was very happy with the timely delivery and the way the flowers had been packaged. The flowers seen good quality, not sure how long they will last as just opened them. The only dissapointment was the size of the bunch, for a large bunch I would of expected more!

Date of experience: January 13, 2022
GB
2 reviews
0 helpful votes
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80th birthday
January 13, 2022

My aunt loved these flowers, the mixture of tupes and colours were beautiful. They were very well presented and crafted. I would definitely recommend

Date of experience: January 13, 2022
GB
1 review
0 helpful votes
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Great service
January 13, 2022

Easy to use website and flowers are absolutely gorgeous. Great touch with free chocolates and speedy delivery. Will definitely use again and highly recommend

Date of experience: January 13, 2022
GB
1 review
0 helpful votes
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Review
January 13, 2022

Excellent service provided. Price of flowers was amazing compared to other sites and image of product was also satisfactory to make a decisive choice for order.

Date of experience: January 13, 2022
Greece
1 review
0 helpful votes
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Eflorist.? The best!
January 13, 2022

Thank you very much. You do a very good wonderful job. All the flowers are fantastic and all the bouquets on time... Thank you very much

Date of experience: January 12, 2022
GB
1 review
0 helpful votes
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Very pleased
January 13, 2022

Thank you lunch time delivery to cheer my friend after an operation on Monday arrived home Tuesday morning she was delighted with flowers and chocolates
Thank you

Date of experience: January 12, 2022
GB
1 review
0 helpful votes
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Beautiful flowers
January 13, 2022

My friend loved these flowers they were fresh and they were packed really well and the free choclates were a bonus

Date of experience: January 12, 2022
GB
1 review
1 helpful vote
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Disappointment
January 12, 2022

The bunch of flowers delivered today was a much lower quality of flower than I expected. The packaging was not good at all, and it wasn't very pleasant for me. The card has no any title, and my name as the sender was not mentioned at all
Very disappointing experience and not value for money

Date of experience: January 12, 2022
Brazil
1 review
0 helpful votes
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100% recommended
January 13, 2022

So this was the first time I ever ordered from this company.
Everything was perfect, the next day delivery, the flowers, the price was unbeatable.
I will definitely use them again for all my flower deliveries.
Plus for the price I even got chocolates thrown in and it was so much cheaper I found than other flower delivery agencies.

Date of experience: January 12, 2022
GB
1 review
0 helpful votes
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Service is good but Flowers Disappoint
January 13, 2022

Prompt service and good communiaction and delivery on time. However the flowers were disappointing the bunch didnt match the picture I ordered online. Also some flowers were broken and the bunch was sparse.
Order No. WA*******

Date of experience: January 12, 2022
GB
1 review
0 helpful votes
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Not worth it
January 12, 2022

Birthday gift for my wife's 40th. Disappointed a lot.
Come not watered. One rose out of 8 broken, one freesia out of 3 broken as well. Looks like cheap version even so ordered large bouquet. Glad I didn't ordered medium. Most likely I will never use it again.

Date of experience: January 12, 2022
GB
1 review
0 helpful votes
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It was such an easy process to organise a flower delivery for my Mum's Birthday. They arrived very shortly after I had placed the order and my Mum was absolutely thrilled. The flowers are beautiful and the wee teddy we added into the order is so cute. Thank you so much for making my Mum's day x

Date of experience: January 12, 2022
GB
1 review
0 helpful votes
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Impressed
January 12, 2022

Really impressed with the quality of flowers. Comes with clear instructions on how to trim and maintain flowers. Can't wait for them to fully bloom. The entire process of ordering was simple.

Date of experience: January 12, 2022
GB
1 review
0 helpful votes
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Recipient didn't receive order
January 12, 2022

I can't really review the flowers because the delivery guy didn't make sure it went to the right person. My recipient didn't receive flowers

Date of experience: January 12, 2022
GB
1 review
0 helpful votes
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Excellent service
January 12, 2022

No problems at all, delivery of beautiful flowers on time. Will definitely recommend and use again.

Date of experience: January 12, 2022
GB
1 review
0 helpful votes
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Anniversary gift
January 12, 2022

Lively selection of flowers, at a very competitive price. This with the added bonus of chocolates with is a nice gesture.
Having ordered before the quality and time they last makes buying at e-florist worth it

Date of experience: January 11, 2022
GB
1 review
0 helpful votes
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Excellent service!
January 12, 2022

Smooth, easy process - very pleased with the service.

There were no hiccups and the flowers arrived on time.

Date of experience: January 11, 2022
GB
1 review
0 helpful votes
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Poor service
January 11, 2022

Really disappointed with service as at 19.20pm flowers haven't been delivered.

I sent them to my son and partner for the funeral of their baby and I feel really let down by this service.

Date of experience: January 11, 2022