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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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I never win
February 11, 2022

I never win. Great flowers received on both occasions but I never win a competition. So why do people give a review

Date of experience: February 10, 2022
France
1 review
0 helpful votes
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All you need
February 11, 2022

Eflorist is just my go to flower buying. Its all I need, flowers turn up not fully opened so they last longer, they are presentable and delivered on time even with chocolates, cuddly toys and a vase on one occasion. Prices seem fair for the convenience. Quick easy minimal hassle for me, but still the benfits of being thoughful.

When delivered
Day or so later
Date of experience: February 10, 2022
New Jersey
1 review
1 helpful vote
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AVOID AVOID AVOID
February 10, 2022

Avoid this company/florist at all costs! I sent a £40 bouquet of flowers to my granny for her 93rd birthday. First of all, it was nothing like the photo on the website. It was one rose, a few cheap flowers and foliage. The rose was half dead on arrival and completely dead within a few days. I was mortified when I saw the flowers, upon visiting my granny. I had a huge amount of back and forth with the company, trying to claim a full refund. They tried to argue that they would not refund me, because it was more than 7 days since the delivery, despite the fact
That it had only been 5 days. This back and forth went on for nearly a week, and I was eventually refunded 50% of the cost of the flowers. Overall, such a disappointing experience. I will never use this company again and I urge everyone to avoid them, unless you want a pathetic bunch of dead flowers!

Date of experience: February 10, 2022
GB
1 review
1 helpful vote
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Disappointing
February 10, 2022

I am very disappointed they are nothing like the picture about 4 flowers 1 fessia in it when I payed £30 I am actually raging

Date of experience: February 10, 2022
GB
1 review
1 helpful vote
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Not as advertised!
February 10, 2022

Terrible flowers for nearly £30; even at 10% off it is abysmal! The advert showed a lovely bouquet with 7 types of flowers. 5 types of flowers received in a supposedly medium bundle sold at Tesco for less than £5. No contact number so cannot call and the chat service is unresponsive. So much for cheering up my friend on her birthday. Will never use eFlorist again. Extremely disappointing.

Date of experience: February 10, 2022
GB
1 review
0 helpful votes
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Outstanding
February 11, 2022

Vibrant colours beautifully packaging exactly like the image shown. Outstanding service keep up the good work. Will recommend to family and friends

Date of experience: February 10, 2022
GB
1 review
0 helpful votes
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Ordering process not the easiest ive ever used, but the flowers were lovely and delivered ontime. Very happy.

Date of experience: February 10, 2022
Germany
1 review
1 helpful vote
Follow Kayleigh T.
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I am really upset and disappointed with the quality of flowers that have been sent. The flowers were dead and shrivelled up. I am so upset that my mum felt that she needed to send me pictures of how poor quality they were. She had covid during her birthday so I wanted to send some flowers to cheer her up!
Wish I hadn't bothered, so much money waisted:-(

Date of experience: February 10, 2022
GB
1 review
0 helpful votes
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Excellent
February 11, 2022

Quick, easy and relatively well priced. Used before and although I have not received the latest flowers they have always been excellent quality and long lasting.

Date of experience: February 10, 2022
GB
1 review
0 helpful votes
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Excellent order website
February 11, 2022

It seems nowadays so many websites are complicated and hard to use. However I found eflorist very easy, loaded address, delivery date in minutes. A very efficient service, very practical and I received confirmation of order in minutes. I would definately recommend eflorist

Date of experience: February 10, 2022
GB
1 review
0 helpful votes
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Flowers
February 11, 2022

Got them for grandaugter to say thankyou for her help they were that nice they brought a tear to her eye and she loved the chocs

Date of experience: February 10, 2022
GB
1 review
0 helpful votes
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Fantastic service
February 11, 2022

Easy to use from first to last. Delivered on your selected date, and beautiful flowers too. 5***** in all aspects

Date of experience: February 10, 2022
GB
1 review
0 helpful votes
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GREAT SERVICE
February 12, 2022

Very good price, next day delivery, delivered safely, THANK YOU for making an unhappy person SMILE...

Date of experience: February 10, 2022
GB
1 review
0 helpful votes
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Quick and easy ordering
February 11, 2022

Ordered some flowers to surprise a friend. Great selection at a price to suit most budgets. I liked having the ability to choose the flowers and then choose the size of bouquet to order which were then delivered on the date advised.

My only minor criticism would be with the delivery company as the first I knew the flowers were out for delivery was when I had confirmation they had been left in the recipient's safe place.

Date of experience: February 9, 2022
France
1 review
0 helpful votes
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1 st experience great
February 11, 2022

Order at 2h30 am. Was delivered by lunch time. With all the trimmings so happy for quick and good priced delivery

Date of experience: February 9, 2022
Mexico
1 review
0 helpful votes
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I have used this company online a few times, ordering from Spain to UK. Everyone has been really happy with tje delivery and quality of the bouquets, not to mention the chocs (they don't know they are free). So easy to order and excellent follow up messages.

Date of experience: February 9, 2022
GB
1 review
0 helpful votes
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Happy Valentines.
February 11, 2022

A very well packed and presented box of red roses which arrived right on time.
The recipient couldn't believe her eyes when she opened the box. Such a huge bunch of 50 red roses. They were superbly packed and totally without any damage.
Never having seen such a huge bunch of pristine beautiful roses, let along receiving one so large was a magical moment. They were all carefully bunched and packed and looked fantastic. Thank you

Date of experience: February 9, 2022
GB
1 review
0 helpful votes
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Cannot comment on any flowers as they have not been delivered. I ordered them for my daughters birthday. And I am informed they might be delivered by 6.oo oclock tonight. As they were being delivered to her at work and she finishes at 5.00 not good. Surely if someone orders flowers for a birthday or any special event to still be waiting at 6.00 is a big letdown. I wish I had used Interflora and will be using them in future.

Date of experience: February 9, 2022
GB
1 review
0 helpful votes
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A helpful hand.
February 11, 2022

Used the service before and as I can't get out have used it again to send a bouquet to my wife for Valentines Day.
The value is very good and last time the flowers lasted over a month.
Thank you.

Date of experience: February 9, 2022
GB
1 review
0 helpful votes
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Good service
February 11, 2022

Ordering on Eflorist was easy and quick just a few taps and your sorted… lovely selection of flowers on the store website definitely be shopping here again

Date of experience: February 9, 2022