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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Recent order- very happy
February 11, 2022

Very user friendly site. It was easy to find what I was looking for- a great variety of products and prices, both of which were very competitive with other companies. A very positive transaction for a technophobe such as myself

Date of experience: February 9, 2022
Australia
1 review
0 helpful votes
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Quality
February 9, 2022

The lady I send these too said they are great quality, big bunch and last weeks delivered when said too very happy

Date of experience: February 8, 2022
GB
1 review
0 helpful votes
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Amazing
February 9, 2022

Absolutely amazing and lush flowers with perfect delivery every time. Many thanks definitely recommend to anyone.

Date of experience: February 8, 2022
GB
1 review
0 helpful votes
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Amazing customer service
February 9, 2022

Without a doubt the best florist in the country will always use them and recommend it to everyone xx

Date of experience: February 8, 2022
GB
1 review
0 helpful votes
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Flowers for valentines day
February 9, 2022

Easy to use web site. Confirmations of purchase and delivery date came through ok. Would use again

Date of experience: February 8, 2022
RU
1 review
0 helpful votes
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We ordered flowers day before the delivery. It was our daughter birthday. Nothing arrived. No contact number to call. Robot responded that order was picked up by a local florist, whatever this means, and they can not provide contact details of the florist and that order shall be delivered by 6 pm. Same response we got from email. Appalling.

Nothing arrived by 6:45 pm and still no responce to our emails or any apologies nor clarification.

Date of experience: February 8, 2022
GB
1 review
0 helpful votes
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Birthday flowers
February 10, 2022

My first time of ordering with you and my friend absolutely loved them, i will definitely recommend and order again

Date of experience: February 8, 2022
GB
1 review
0 helpful votes
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It is now 6.40PM on my sisters birthday and she has not received my order.
WA*******.
I placec my order on 3/2/2022.
Very disappointing.

Date of experience: February 8, 2022
GB
1 review
0 helpful votes
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Fresh roses
February 9, 2022

Ordered 100 roses for a reasonable price for the misses and she loved it they smelt so nice and where so fresh!

Date of experience: February 8, 2022
GB
1 review
0 helpful votes
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Flowers
February 9, 2022

Beautiful flowers with free chocolates at a reasonable price. Very happy and easy to order and very straight forward.

Date of experience: February 8, 2022
GB
1 review
0 helpful votes
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Were perfect
February 9, 2022

The serves was amassing, the flowers and vase combo totally did the job they were meant to do and smelled wonderful as well as looking good.

Date of experience: February 8, 2022
GB
1 review
0 helpful votes
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Birthday Flowers
February 10, 2022

Excellent service, great prices, delivered fast and on time. Would definitely recommend to friends and family.

Date of experience: February 8, 2022
Italy
1 review
0 helpful votes
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VERY PROFESSIONAL
February 9, 2022

Very good quality of the products. Perfect delivery time. Using EFlorist only since a couple of months and Im very pleased with there service

Date of experience: February 8, 2022
Spain
1 review
0 helpful votes
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Guaranteed Quality.
February 9, 2022

I have used eFlorist UK on a number of special occasions and have always received a good report from the recipient, gorgeous flowers and chocolates beautifully presented that arrive on the special day. Living outside the Uk they are an easy link for me to my loved one, thank you for your service and of course the special offers you give help.

Date of experience: February 8, 2022
France
1 review
0 helpful votes
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Angry and disappointed
February 8, 2022

I ordered a bouquet of flowers valued at £40 for a friend's 80th birthday. The date for delivery (an additional £4.50) was 4 days later. On the day of delivery I received an email stating the bouquet could not be sourced from local florists and they suggested a different bouquet could be delivered a day later. The only offer of a different bouquet was of vastly inferior flowers with a value of £25. I rejected it and asked for a refund and was left with my friend receiving nothing but an apology from me. I will not use Eflorist again.

Date of experience: February 8, 2022
GB
1 review
0 helpful votes
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Best online company
February 9, 2022

Always on time, beautiful flowers that last for a long time and easy to use website. Would recommend and will never look back!

Date of experience: February 8, 2022
GB
1 review
0 helpful votes
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Great Flowers
February 9, 2022

Really nicely put together. Quality very good. Kept informed with delivery. Fair priced too. Will use again

Date of experience: February 8, 2022
GB
1 review
0 helpful votes
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First class
February 9, 2022

Great service flowers arrived on time and I was kept up to date on delivery process I would definitely use these again

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
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Excellent service.
February 9, 2022

Cannot thank florist enough, in my rush to get order out in time I'd put house no. 69 instead of 169 …. They thankfully went back and delivered…cannot thank them enough.
My sister in law was so pleased with flowers. This was a sad day as it was the first anniversary of losing a beloved brother who had died with the Covid. The flowers were to let sister in law know we were thinking of her.
Thank you so much for the service, especially as I had made such a stupid mistake.
Great service, have used them again.

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
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Easy ordering
February 9, 2022

Simple to use website. Lovely varieties of flowers. If they get delivered on Valentine's Day with such good service they will brighten up a young lady's day enormously.

Date of experience: February 7, 2022