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The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
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Very user friendly site. It was easy to find what I was looking for- a great variety of products and prices, both of which were very competitive with other companies. A very positive transaction for a technophobe such as myself
Without a doubt the best florist in the country will always use them and recommend it to everyone xx
Easy to use web site. Confirmations of purchase and delivery date came through ok. Would use again
We ordered flowers day before the delivery. It was our daughter birthday. Nothing arrived. No contact number to call. Robot responded that order was picked up by a local florist, whatever this means, and they can not provide contact details of the florist and that order shall be delivered by 6 pm. Same response we got from email. Appalling.
Nothing arrived by 6:45 pm and still no responce to our emails or any apologies nor clarification.
My first time of ordering with you and my friend absolutely loved them, i will definitely recommend and order again
It is now 6.40PM on my sisters birthday and she has not received my order.
WA*******.
I placec my order on 3/2/2022.
Very disappointing.
Ordered 100 roses for a reasonable price for the misses and she loved it they smelt so nice and where so fresh!
Beautiful flowers with free chocolates at a reasonable price. Very happy and easy to order and very straight forward.
The serves was amassing, the flowers and vase combo totally did the job they were meant to do and smelled wonderful as well as looking good.
Excellent service, great prices, delivered fast and on time. Would definitely recommend to friends and family.
Very good quality of the products. Perfect delivery time. Using EFlorist only since a couple of months and Im very pleased with there service
I have used eFlorist UK on a number of special occasions and have always received a good report from the recipient, gorgeous flowers and chocolates beautifully presented that arrive on the special day. Living outside the Uk they are an easy link for me to my loved one, thank you for your service and of course the special offers you give help.
I ordered a bouquet of flowers valued at £40 for a friend's 80th birthday. The date for delivery (an additional £4.50) was 4 days later. On the day of delivery I received an email stating the bouquet could not be sourced from local florists and they suggested a different bouquet could be delivered a day later. The only offer of a different bouquet was of vastly inferior flowers with a value of £25. I rejected it and asked for a refund and was left with my friend receiving nothing but an apology from me. I will not use Eflorist again.
Always on time, beautiful flowers that last for a long time and easy to use website. Would recommend and will never look back!
Really nicely put together. Quality very good. Kept informed with delivery. Fair priced too. Will use again
Great service flowers arrived on time and I was kept up to date on delivery process I would definitely use these again
Cannot thank florist enough, in my rush to get order out in time I'd put house no. 69 instead of 169 …. They thankfully went back and delivered…cannot thank them enough.
My sister in law was so pleased with flowers. This was a sad day as it was the first anniversary of losing a beloved brother who had died with the Covid. The flowers were to let sister in law know we were thinking of her.
Thank you so much for the service, especially as I had made such a stupid mistake.
Great service, have used them again.
Simple to use website. Lovely varieties of flowers. If they get delivered on Valentine's Day with such good service they will brighten up a young lady's day enormously.
Answer: Easy but no sympathy or results. They are in self denial as to the quality of flowers they are sending out. Avoid, there are much better service providers out there. I wonder how many people are too embarrassed to let their sender know how bad they are.
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