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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Special Occasions
February 7, 2022

Excellent Service - Website very easy to use and from experience in the past the delivery and quality of product is first class

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
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I chose the eFlorist Standard size Serenity flowers with free chocolates and card for my friend's 50th Birthday. The online purchase was easy and I received emails from eFlorist confirming my purchase and details of how they would be delivered plus the tracking number. I then received emails from Yodel with the tracking number and updates of the delivery. Yodel delivered on the morning of the requested day. My friend is delighted with her "lovely, beautiful, pink flowers and chocolates" and I am pleased too. Excellent service. I will be buying from eFlorist again. This was the first time I have tried eFlorist and I was given a 10% discount off my first order for signing up to their emails and 16% discount, once order placed, for my friends also a 10% discount off my next order

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
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Very helpfull
February 7, 2022

Had a problem with payment, contacted them and they sorted all out, very quick and easy and very helpful.

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
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Wonderful
February 7, 2022

Excellent quality, delivered on time. The recipient was over the moon with the flowers and extras added.

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
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Sub standard flowers
February 7, 2022

I ordered flowers for my sister in laws 70th birthday. Ordered Jan 30th for. Feb 1st delivery. They arrived on her birthday but not until 1830 at night so she must have thought she wasn't getting any gift. The flowers came without any water. Two days later she got onto me to say sorry but the flowers arrived with broken stems, were starting to wither and also starting to go brown. I sent an e mail to e florist and had a live chat and they immediately said they would sent a replacement bunch. This was acceptable but sadly they didn't arrive in a better condition. Again they arrived with broken stems and were looking withered. I saw them myself after the next day and they were pathetic. Not something you would expect someone to receive for a birthday gift. I sent e florist another e mail and have today tried to get them on live chat but that doesn't appear to be working. I need someone to contact me and get this sorted out but this doesn't appear to be the case

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
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Brilliant
February 7, 2022

Impressive & easily to navagate the website very professional & reliable service keep you up-to-date from start to finish high quality products fast response I'd Highly Recommend Them to Friends & Family

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
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Very disappointing -
February 7, 2022

Received lots of marketing emails but NO FLOWERS - no communication as to delay of delivery.
The order was placed 6 days prior to nominated delivery date - acknowledgement of order with correct delivery details and date of delivery received. Follow up email "what happens next" advising courier would send tracking details. No tracking details received, NO FLOWERS delivered. Response from customer services chasing order was automatic email received receipt. WILL NOT USE THIS COMPANY AGAIN

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
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Birthday flowers
February 7, 2022

I ordered beautiful flowers for my Auntie for her birthday. Next day delivery(I had forgotten date!) She was soo happy to receive them. She is over 80 and lives in wardened flat, so doesn't get out much. A beautiful surprise, could hear the smile on her face when she called to say she had them. A lovely surprise xxxThankyou

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
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Feedback
February 7, 2022

I was extremely disappointed with the quality and size of the bouquet. Almost all the flowers appeared to be on their last legs.
It was my sister's 50th birthday. Very disappointed. I should have taken a photo.

Date of experience: February 6, 2022
GB
1 review
0 helpful votes
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Unbearable
February 7, 2022

This is my go to when ordering birthday flowers for work colleagues and staff members and I am never disappointed.
The service is second to none, timely, efficient, cost effective and the free chocolate makes it worthwhile too.
I am always pleased with what I get.

Date of experience: February 6, 2022
GB
1 review
0 helpful votes
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Flower delivery
February 6, 2022

Not happy I ordered flowers to be delivered on the Saturday they did not arrive. Yodel don't deliver on a sunday. I paid £5.99 for delivery! I hope the flowers are still worth having when they arrive Monday.

Date of experience: February 6, 2022
GB
1 review
0 helpful votes
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Excellent Service
February 7, 2022

Ordered for next day (Sunday) delivery. I received an email with a one hour timeslot & the flowers arrived on target. Also, great value for money.

Date of experience: February 6, 2022
GB
1 review
0 helpful votes
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Great service
February 7, 2022

This was a very easy website to use. The flowers got deliverder when they said, and with a free gift, hank you

Date of experience: February 6, 2022
GB
1 review
0 helpful votes
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A very good choice of flowers and the delivery times are very good with dates and notifications on when the order will be delivered

Date of experience: February 6, 2022
GB
1 review
0 helpful votes
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I have used eflorist several times and have found their service and product to be excellent on each occasion. I recommend this company to my friends and family as the quality of the flowers is also excellent. I will continue to use this company in the future.

Date of experience: February 6, 2022
GB
1 review
0 helpful votes
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Furious
February 6, 2022

My mum wasn't in when these were delivered. The box was left on the doorstep in the pouring rain all smashed and crushed. The flowers are broken and I won't be using you again

Date of experience: February 6, 2022
GB
1 review
0 helpful votes
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Many Thanks for your help
February 6, 2022

It is my Mums birthday today and she is in hospital. I ordered her some flowers and the florist made a flower arrangement that was hospital ward friendly. All on the same day I may add. They were also delivered on the same day too. Thanks for your help, you have been great. Mum absolutely love the flowers and has made her day :)

Date of experience: February 6, 2022
GB
1 review
0 helpful votes
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Ease of ordering
February 6, 2022

The process of selecting and ordering the flowers and gifts was easy and quick. We now await the flowers? If they are as good as the ordering process is easy then I am sure that my wife will love them. Thank you.

Date of experience: February 6, 2022
GB
1 review
0 helpful votes
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Order with confidence
February 6, 2022

Pretty and varied choice of bouquets with addition of extra treat. Always very well received by recipients and no problems with not being delivered on chosen date. Good value for money. A happy customer...

Date of experience: February 6, 2022
GB
1 review
0 helpful votes
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Flowers
February 6, 2022

I found the site easy to use and plenty chose. The flowers were delivered promptly and within the time I was advised. I would certainly use again

Date of experience: February 6, 2022