Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eFlorist UK

eFlorist UK

2.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate eFlorist UK?
grey stargrey stargrey stargrey stargrey star

eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Purdip D.
Unfollow Purdip D.
Share Review
Report Review

Valentine's Day
February 15, 2022

No complaints here, flowers arrived on time and in good condition. As far as online flower deliveries goes, these guy are pretty good. Would use again.

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Hassan M.
Unfollow Hassan M.
Share Review
Report Review

On time and as promised
February 14, 2022

Second time I have used them and on both occasions they delivered on time and as advertised, Valentine's Day flowers for wife ordered

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Dan M.
Unfollow Dan M.
Share Review
Report Review

Rubbish. Arrived damaged. Nearly dead. Was not worth £55+ waste of money. Would have gone local if I had new I would have received this rubbish.

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Danny J.
Unfollow Danny J.
Share Review
Report Review

Lifesaver
February 14, 2022

I loved the flowers I ordered. High quality and a great service- especially at such short notice! I would recommend :)

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Phil M.
Unfollow Phil M.
Share Review
Report Review

Flowers not delivered on the day!
February 14, 2022

Absolutely disgusting service failed to deliver flowers on the requested day and then just said afterwards that they didn't guarantee delivery on the requested day!? What a joke. DO NOT USE THEIR SERVICE

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Robbielee J.
Unfollow Robbielee J.
Share Review
Report Review

50 red roses
February 14, 2022

Not happy at all with the size of the roses should be called miniature red roses, far to expensive for what they are

Date of experience: February 14, 2022
GB
1 review
1 helpful vote
Follow JAMIE H.
Unfollow JAMIE H.
Share Review
Report Review

Disappointed
February 14, 2022

Took ages to get here when they did 2 of the roses were broken, nothing like the photo. Embarrassing

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Anthony L.
Unfollow Anthony L.
Share Review
Report Review

Valentone's Day
February 14, 2022

Very satisfied with the order process, delivery and the actual product. Kept informed about delivery.

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Scott L.
Unfollow Scott L.
Share Review
Report Review

Terrible
February 14, 2022

Never again will I order from here a payed 30 pound for flowers and what was sent made me look cheap disgusted with what was sent

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Callum W.
Unfollow Callum W.
Share Review
Report Review

Flowers and chocolates were a lovely surprise for my girlfriend but unfortunately the card with my personalised message didn't arrive with them which was a real disappointment as it would have meant alot to her and myself. Not worth £30.00

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Kris I.
Unfollow Kris I.
Share Review
Report Review

Delivered late in the evening with several broken and crushed flowers a pitifully small bunch of flowers for £26 even though I selected a medium sized bouquet. Some of the flowers were already wilting. Utterly dismal.

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Alex B.
Unfollow Alex B.
Share Review
Report Review

Absolute rip off
February 14, 2022

I ordered what was supposedly a "large spring bouquet" for my girlfriend for Valentine's Day, at a cost of about £32, and it was absolutely pathetic. I was genuinely incredibly embarrassed. For context, she put them next to some white roses I bought her a few days ago, and the bunch of roses looked far bigger and more impressive. The difference being the white roses cost just £6.

Take a look at the pic. You decide if you'd accept paying £32 for that bouquet on the right.

My advice would be to not risk using eflorist, unless you want to run the risk of looking like a cheapskate and being totally humiliated.

Date of experience: February 14, 2022
GB
1 review
1 helpful vote
Follow Phil C.
Unfollow Phil C.
Share Review
Report Review

Very disappointing
February 14, 2022

Flowers dumped at front gate (not left safely in front porch as stated by Yodel), box and most feeble looking bunch of flowers (not like the photos on their website) crushed inside.

No receipt or product reference provided when order placed, so no way of checking whether I've been sent the right thing.

Will never use E-Florist again.

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Mark P.
Unfollow Mark P.
Share Review
Report Review

Valentines
February 14, 2022

24 red roses delivered today 9am
Partner very happy with them sent in bud so plenty of time to enjoy these beautiful flowers thank you again for speedy delivery great customer service

Date of experience: February 14, 2022
GB
1 review
1 helpful vote
Follow M H.
Unfollow M H.
Share Review
Report Review

Don't order from here!
February 14, 2022

First and last time i'm ordering from here, opened the order to see the roses have died and turned brown plus instead of 12 got 8 roses not acceptable definitely don't recommend

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Stuart B.
Unfollow Stuart B.
Share Review
Report Review

Ordered flowers for my wife for valentines day second time round Great flowers but as ever they trusted yodel to deliver them and I had to pick them up from her work outside the gate at 7pm at night so the surprise flowers at work didn't go to plan shocking!

Date of experience: February 14, 2022
Saudi Arabia
1 review
0 helpful votes
Follow Yasser Y.
Unfollow Yasser Y.
Share Review
Report Review

Thank you for this excellent service
February 14, 2022

Thank you for such clear and great servics, very easy orders and apps I'm not surprised
I will permanently your customer

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Alexander M.
Unfollow Alexander M.
Share Review
Report Review

Mediocre
February 14, 2022

Just received my delivery of flowers chocolates and vase and candle the flowers don't look so fresh the candle box is ripped and the case was £5 I believe and plastic disappointed.

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Kenan T.
Unfollow Kenan T.
Share Review
Report Review

This company is rubbish
Everything on the pictures different and whe. U receive flowers it's nightmare

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Gerry S.
Unfollow Gerry S.
Share Review
Report Review

Wrong type of flowers
February 14, 2022

This is the second time this has happened wrong Lilies supposed to be pink not white with brown spots on them. More or less dead and dried out. Valentines day Ruined. Thanks.

Date of experience: February 14, 2022