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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Christine F.
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Excellent service.
February 17, 2022

I ordered a potted rose plant for my sisters birthday but unfortunately she received a bouquet of flowers
Instead which were lovely but not what I ordered.
I emailed eflorist to explain about the mistake and I received a very prompt reply and apology.
A replacement plant was delivered within a few days with no extra cost.
Very pleased with the service.

Date of experience: February 16, 2022
GB
1 review
1 helpful vote
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Not overly impressed
February 16, 2022

I ordered flowers for my daughter on Valentines Day as I do every year.
The product number was DE20AYRMM13. Firstly, the flowers arrived around 20:15 hrs which seems extremely late. Secondly although the flowers were ok, the box they came in was completely trashed. Finally, the flowers should have come with some free chocolates as advertised, but there were none. I understand that Valentines Day is a particularly busy time, but unfortunately my expectations from you did not live up to your advertising. Unfortunately, I will not be using your service again.

Date of experience: February 16, 2022
Mexico
1 review
0 helpful votes
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Valentines flowrrs
February 16, 2022

Could have bought the same in a supermarket for £3.50 and chocolates for £1.50 flowers are dead and chocolates are not great. I won't be using this service again go to a local florist and get great value for money

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
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Get Rid Of Yodel
February 17, 2022

Email from Yodel saying they had left a card to say the flowers were left in the Porch at 10-30 as no one was in,
My partner was in the property all day and Yodel did not ring the doorbell or leave a card or leave the flowers in the porch as she does not have a porch,
The flowers were found on the front steps at 7pm after I phoned to ask if they were ok,
Luckily nobody passing by was looking for flowers for free.

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
Follow Frank M.
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Having chosen eFlorist from the forest of companies I selected a bouquet of roses from the catalogue.

The website confirmed the order and the delivery date of Valentine's Day, which was one of the reasons i chose eFlorist.

When the confirmation arrived it stated that the bouquest could arrive after this date with Yodel, the choice of delivery company used.

Fortunately Yodel delivered early afternoon on the 14th.

My first point, but not the most important, is - don't show delivery dates in your catalogue then wait until order is placed and paid for to tell customers that the order could arrive after the given date.

The most important point, though is the bouquet. Not in a very satisfactory state with some of the flowers beginning to wither by the end of the 14th with covering photographs taken this evening. The flowers were placed in fresh water on receipt. I would have expected that they would have lasted at least 5 days or so before any signs of deterioration. Only the white roses appear to be nearly fresh.

Ultimately the person most disappointed was my wife. I do buy flowers fairly regularly from larger stores and, after this, will probably return to doing so as theirs tend to look fresh and last longer.

+1
Date of experience: February 15, 2022
GB
1 review
0 helpful votes
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Fast and reliable
February 17, 2022

Good, fast and it seems very reliable on basis of my first order. The flowers were appreciated by the recipient too!

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
Follow Ian G.
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First class
February 17, 2022

I ordered my wife a dozen red roses for valentines and have to say they where excellent, well presented, delivered on time and value for money. Definitely recommend and will use again, thank you.

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
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Flowers withered
February 15, 2022

Delivered on time. However, Withered petals on most flowers. Don't think I'd use again. Withered flowers aren't much of a surprise

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
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Withered flower
February 15, 2022

I'm not happy with the flower delivered. It so withered and my girl friend complained about it when she received it.

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
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Flowers were half dead
February 15, 2022

The flowers were delivered at 5pm last night, they were half dead. The lovely red roses I ordered were black crumpled, they looked cheap and horrible. Really disappointed.

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
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Very pleased
February 17, 2022

Using a new company for the first time is daunting. However, eFlorist were an excellent provider. They offered a great choice of bouquets at a very reasonable prices. The flowers arrived in an excellent condition and once in water they regained their vibrancy. All in all the Valentines gift went down a treat especially with the pack of chocolates that came with the bouquet. Highly recommended.

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
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10 out of 10
February 17, 2022

Absolutely can't fault they're service ordered roses and every Petrie was bright red thanks guys excellent rating

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
Follow Declan M.
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Ordered 12 roses got 11, vase is plastic, the teddy I could of brought for £3 saving £2. The card is that basic I could off made one better myself, good job I did make one. Would I never use this site again NO. Next time I will go to my nearest flower shop. I only used this site as recovering from a day operation. Never ever again

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
Follow Lee B.
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Valentines Flowers
February 15, 2022

Ordered a dozen red roses. Thought would try a new supplier. Only received 11 roses (not sure who could not count) and of the 11 roses received 2 looked off colour already. Also should have checked fine print which said delivery could be up to 9pm on the day. Who orders something fior delivery on a special occasion and has go wait for so long. Bedtime they arrived the day had almost gone! Won't be using again. Also wants you to sign up to an account and attach proof of order to be able to submit your review!

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
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Flowers not received
February 15, 2022

Flowers were delivered to the wrong address. The driver did not bother to state this... Poor communication from company... No number just an email address. Very disappointed.

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
Follow Sandeep V.
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It was easy to order the flowers and send to where i wanted to them to go. The flowers arrived nicely packaged. They smelt and looked amazing.

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
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Flowers and Choclates
February 15, 2022

Smallest bunch of flowers and box of choclates ive ever seen,
Not worth £35 i wouldnt buy off this company again looks nothing like pics.

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
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Rubbish
February 15, 2022

I paid for a 30 stem bouquet to be delivered to my partner, but was shocked when I got home to find a tiny 10 stem bouquet was received. The minimum you could select was 15 so I really don't know how this was messed up. I could have got better from a supermarket so I will not use eflorist ever again.

Date of experience: February 14, 2022
Malaysia
1 review
0 helpful votes
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Beautiful flowers
February 17, 2022

Again, prompt service and my sister-in-law was thrilled with the quality of the flowers. Will definitely use again

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
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Flowers came late, mouldy and missing the vase
February 14, 2022

I ordered these flowers and they arrived over an hour and a half later than the latest delivery time. The flowers were not fresh and in fact were covered with mould. I also paid extra for a vase that was not included.

Date of experience: February 14, 2022