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eFlorist UK Reviews Summary
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
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Really quick and easy order flowers from online eFlorist shop. Thank you very much. Flowers delivered in time. Fresh and as I expected very beautiful flowers. Highly recommended this seller
I ordered flowers for my dad as he is ill and wanted to give my mom a surprise on her birthday.
Not only were the flowers beautiful and well presented, but they were delivered on the right day and eFlorist's website was easy to use.
So good in fact, that I've ordered some for my wife for her 50th birthday.
Well done eFlorist 100%
I ordered flowers for a same day delivery and was assured numerous times that the delivery would take place having paid extra for this and with is being the most important factor I was stunned to realise they didn't arrive until Sunday!
Having tried to get through their Customer Service via email I was met with responses which didn't bother to read what I had detailed and was brushed aside.
Finally I was offered £2, YES £2.00 as an apology!
This company are a joke, AVOID AT ALL COSTS!
I ordered for my daughters birthday online, it was simple and quick, to order online, and delivery was quick and accurate, My daughter was thrilled with her gift, thank you... x
I live in Australia and sent my mum in UK the 'Spring' bouquet because she sounded a bit down in the dumps.
She says it was the best bouquet she has ever had. (I've sent loads!)
She said they look fabulous and the scent is amazing.
I will be a regular customer because of how much happiness I heard from her.
Thank you for great price and quality.
Despite being out of country, I was able to track & ensure the flowers were received well & within good time as a suprise for my friend's birthday. Staff were very supportive and quick when I requested ammendments as well. Very easy, reliable and fuss-free. Will recommend!
WOW what can i say, flowers are lovely & gorgeous, teddy bear nice size sooooo cute & soft, candle is pretty & lovely, love the chocolates too, got these for a birthday present & she is over the moon with all these gifts, service was great and delivered on time, will buy again & have recommended to others, 100% perfect, thank you
So easy to order. Very reasonable price and a nice email thanking me for my order great service. Many thanks
Searching foe sunflower bouquets and came across this site on google, beautiful set delivered fast and in great condition very happy girlfriend especially with a free box of chocs, put me in the good books this weekend
Ordered on Friday - delivered to recipient on Saturday and was informed that they were beautiful. Very pleased
Very disappointed. The picture of the Fire bouquet looked very colourful with bright colours. What I received was a bunch of flowers in pastel pinks and some purple flowers. The flowers did not arrive in buds as stated. Most are already in full bloom and petals of some roses and tulips fell off before they reach the vase. I received a lot less stems than shown in the picture. I will not return to eFlorist for more flowers.
Thank you very much for sending the order on time and it was easy to track it, the it was not the bouquet I ordered. I ordered fire works bouquet.
A wonderful way to show my mum how much I appreciate her, she was over the moon with her flowers, thank you
Delivery and ease of ordering was very very good but I'm not so sure the comparison of the flowers delivered is as good as the advertised flowers? I went for the largest and most expensive! (Spring Hedgerow) I do realise some are in bud but there definitely seems less of the pink ones. Make your own minds up from the pics below.
Unable to deliver same day when paying premium for delivery. Alternative offered which could take up to 5 days after the original date... requested refund... response we can try... poor service... would not use again
I brought the flowers for a birthday gift I went for the large option. I'm really disappointed and embarrassed as there wasn't much to look at when the box was opened. I will never order/recommend to anyone to use your service again.
I sent the flowers to a friend for her birthday. She said they were lovely and thank me for them. Therefore, I am sending a 'thank you' to you for making her birthday that more enjoyable.
Brilliant service. I now only use eflorist & M&S for having flowers delivered as I can trust both companies to deliver on their promises and produce a great quality arrangement at at good price, on time, well packed and best of all high quality flowers that last ages.
Thank you, until next time
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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