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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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I have used E florist on several occasions and at first I was sceptical. I have always used a well known high street shop or other familiar companies. E Florist stated exactly what they would look like, when they would be delivered and what exactly the recipient would receive. Really clear. Had regular updates on the delivery and when they had been delivered. I ordered Monday, delivered Tuesday. What more can you ask for. A perfect present right on time! Thank you E Florist. A defo company to use…. Do not hesitate.

Date of experience: March 1, 2022
GB
1 review
0 helpful votes
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Dissapointing
March 1, 2022

Very disappointed with the size of the bunch considering the cost. Won't be making this mistake again as I will stick to a local florist.

Date of experience: March 1, 2022
GB
1 review
0 helpful votes
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Great availability
March 2, 2022

I regularly use E-florist to send flowers to members of my team for different occasions - In sympathy, or to congratulate a new baby etc. E-florist is able to provide what I want, when I want it. They are well priced and delivery is reasonably priced also. I get a confirmation email to say delivery has been made, and my team often thank me for their lovely flowers.

Date of experience: March 1, 2022
GB
1 review
0 helpful votes
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So disappointed
March 1, 2022

Ordered the large bunch of flowers and what was sent I could have picked from my own back garden (See picture). If that is a large bunch then what's in the small bunch.
Utterly disappointed!

Date of experience: March 1, 2022
France
1 review
0 helpful votes
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I use eFlorist as their site is very easy to use and their flowers are beautiful and excellent value. Always delivered on time so I feel I'm in safe hands

Date of experience: March 1, 2022
GB
1 review
0 helpful votes
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I'd never use another flower company in Brighton. Deliveries are always on time, and the freshness of the flowers are always on point.

Date of experience: March 1, 2022
Cabo Verde
1 review
0 helpful votes
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Last minute delivery
March 2, 2022

I am on holiday and I'll admit I forgot to order some flowers before I left. I thought I would log on and see if I could get any delivered. The flowers that arrived 3 hours after I ordered, I got told they were beautiful. Thank you so much for the quick delivery. I will be using you in the future.

Date of experience: March 1, 2022
GB
1 review
0 helpful votes
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Good value
March 2, 2022

Weve order flowers afew times, good quality flowers and last for ages, we wouldnt use any other
Firm.

Date of experience: March 1, 2022
Washington
1 review
0 helpful votes
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Great flowers and speedy delivery.
March 2, 2022

I was very happy with the flowers that was send on behalf and the person receiving the flowers were very happy with them. The delivery was fast and I was kept up to date with when the flowers would arrive.

Date of experience: March 1, 2022
GB
1 review
0 helpful votes
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Beautiful Flowers
March 1, 2022

Lovely flowers, good price, and were delivered within 3 hours of ordering them, second purchase from eflorist and will defiantly be returning to buy more.

Date of experience: March 1, 2022
Serbia
1 review
0 helpful votes
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Very satisfied
March 1, 2022

This is the second year I ordered flowers from Serbia, for my cousin in London. I am again very satisfied with your service. Thank you very much. Best regards from Belgrade

Date of experience: March 1, 2022
Canada
1 review
0 helpful votes
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Always dependable
March 1, 2022

I've used eflorist many times to send loved ones gifts. It's always dependable and there are good amounts of choices.

Date of experience: February 28, 2022
GB
1 review
0 helpful votes
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She was surprised to receive such a beautiful bouquet amazed at the freshness quality and abundance of blooms. Thank you so much eFlorist for making our days.

Date of experience: February 28, 2022
GB
1 review
0 helpful votes
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Wonderful choice of flowers - and first time order and delivery which was very easy to do. I chose this Company as I was delighted a couple of weeks ago when I received a delivery for my Birthday from family which were lovely and mine lasted for some time.

Date of experience: February 28, 2022
GB
2 reviews
0 helpful votes
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Not good value
February 28, 2022

This bunch of flowers was £27, id expect to pay £5 in tesco for the same bunch, delivery by yodel was very poor, told they'd be delivered by 3.45pm at the latest. They turned up at 8pm

Date of experience: February 28, 2022
GB
1 review
0 helpful votes
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Disappointed
February 28, 2022

Ordered medium bunch of flowers, glad I didn't order the small bunch...
Very small bunch and roses in poor condition.
Wouldn't recommend and won't be using again.

Date of experience: February 28, 2022
GB
1 review
0 helpful votes
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Valentines flowers
March 1, 2022

Prompt service, good value. The delivery was on the day requested, the flowers were in good condition and have lasted well

Date of experience: February 28, 2022
GB
1 review
0 helpful votes
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The flowers look lovely on the website.
The description of the flowers and how they will be delivered was very informative.
Ordering of them was very easy and no hidden costs.

Date of experience: February 28, 2022
GB
1 review
0 helpful votes
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Wonderful
March 1, 2022

Great service. Ordered flowers for my mom and they lasted weeks. Very fresh. Delivery within the alloted time. Just ordered some sympathy flowers.

Date of experience: February 28, 2022
GB
1 review
0 helpful votes
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Wonderful
February 28, 2022

My friend really liked her birthday bouquet she said it smelt lovely and that was before the Hyacinths and Freesias had even opened, she loves flowers and I was the only one who sent them to her! She loved the chocolates and booze too! Thank you!

Date of experience: February 28, 2022