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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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My experience was easy, simple and clear. I downloaded the app and everything was successfully completed. No complications at all.
Easy to Book
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I got all necessary documents in advance. Check in messages before flight is a very good service to remind us. Thank you
Great experience, perfect in giving me a wide range of options
"I had an amazing experience with eDreams! The website was easy to navigate, I found great flight deals quickly, and the booking process was smooth and simple. Everything went perfectly — from the reservation to the actual trip. Their customer service was responsive and helpful when I had a small question. I will definitely use eDreams again for my future travels. Highly recommended!"
Pleasant and meticulous I received all the details concerning the flights and the hotel reservation
I booked a return flight from dublin to Oslo and checked in 2 bags, I couldn't find an option to check the 2 bags on the return flight so I PRESUMED that the bags were included in the the overall package, turns out they were not, I don't really understand why not, so I had to pay another €77 on top of what turned out to be quite an expensive return flight.
Dear Noeleen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good experience, but uncertain about if my booking is confirmed? Im getting the same question already twice so you are making me insecure
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Nothing really good to say, you bomb with advertising and try to sell things and services what I dont ask or need
Dear Urmas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was a good experience overall. But a little frustrated that I was buying for my parents and while I asked them for any question; the prices changes between minutes or at the end the prices goes up when you are ready to pay. I was able to used a coupon so it worked out for my tickets
As someone who's English is not my mother tongue, I'm not saying I'm bad in English, I didn't know I didn't pay for my Baggage. Turns out when I went to the airport, the person that gave me thr boarding passes told my my ticket didn't include the Checked Bag, so I paid another 42 euros. So, you should specify more exactly so people define the carry on and the other baggage.
Multiple options with effective filters and good pricing levels
Efficient and quick, good result, nice experience, to repeat when needed
The booking confirmation email was very rough and unpolished, with many links that couldn't be opened. There were issues with the invoice; it only covered about 80% of the actual amount I paid. The email was very difficult to understand, and it failed to highlight the key information that passengers care about.
Dear Xiandong,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aisa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team