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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I've experienced easy steps without any difficulty on my booking process and it's amazing, and I hope to experience my first flight with eDreams.
Because it's my first time.
Could be faster and I dont know what to say because I dont want to say nothing
It's great to be eDreams member. It gives extra discounts on flights and stays and with our travels it has been helping a lot with our bookings. Making several savings
C'est correct, c'est m première fois avec eux alors je suis un peu perdue.
Best experience so far. The website was easy to navigate through even though it was my first time
Great site. Very easy to navigate
Great site. Very easy to navigate
Its Good.
You only need to email the ticket after confirming the booking. Unnecessary email is annoying.
Muy rápido para conseguir el vuelo deseado y fácil horario. Y excelente precio
Easy to book. You really should have specified the name of the airport, not just the IATA code. I went to IST first, but it was actually at SAW airport… not very clear.
Nice, I like this experience with this company. All so easy.
Satisfaction if I can contact u by e mail to make cancellation or booking
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Good booking experience, just wish that they did nor push the subscription so hard
Good very good and price si low comparable with other page thanks for a service
Dear Wilfredo,
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
John
Customer Care team
Have a good experience I already have like two or three travelings no problem. I recommend this app.
All the flight rates are expensive compared to the airlines sites, but since I had a coupon I was able to get cheap flight.
Dear Jojo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Booking my flight was incredibly easy and stress-free. The website was user-friendly, the options were clearly laid out, and the entire process took just a few minutes. Highly recommend for convenience!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team