On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My husband purchased 6 tickets through eDreams for a Wizzair flight, which was later cancelled. Despite Wizzair confirming that the refund had been processed and sent to eDreams, we have not received any of the refunds for the tickets. We've contacted eDreams support 100 times through emails and their chat system, but we continue to be ignored or given vague responses. It's been over 3 months, and there has been no resolution to this issue. The complete lack of customer service, communication, and accountability from eDreams is extremely disappointing. We are now being forced to take legal action and report this to consumer protection authorities. I strongly recommend avoiding eDreams at all costs. This experience has been nothing short of a nightmare.
So far, so good. I have no complaints. You have good fares when I am looking. I will continue using this service in the future. Thank you
EDreams – Criminals Violating Law and Consumer Rights! Review:
On 29 April 2025, my bank card was charged €119.99 for an "eDreams Premium" subscription without any notice or my explicit consent. This is outright fraud and a blatant breach of consumer protection laws: Violation of Directive 2011/83/EU (Art. 9): No clear, affirmative consent for additional payment. Violation of GDPR (Art. 7): No lawful, unambiguous consent to process my payment data. Violation of PSD2 (Art. 62): No Strong Customer Authentication was applied to this online transaction. EDreams are nothing less than criminals who trample consumer rights and ignore the law. I urge everyone to check their statements carefully and dispute any unauthorized charges immediately!
Good service received all bookings made and confirmed thanks
As Promised, Great seat.great price same day…im gonna use this pretty much exclusively
Don't think there was an option to join prime... I didn't want to...!
Easy to book due to the simple I structions and the tick box formula on each page. I highly recommend edreams to everyone.
I was not sure at first a little bit hesitant never heard of the company before. But the experience was wonderful and smooth. Easy to navigate and very simple to use too. I would book with you again.
Really loving eDreams and the Prime sub so far! Been on 3 trips with you guys so far, only got words of praise
Every one responded when I need help. Did not have repeat my questions.
I am happy with various booking options made available, timely information and delivery. However, I am yet to get the confirmation details for my Glasgow to Winnipeg journey on 18th June from Air Transit.
Slightly cheaper platform on desired travel dates to Perth. Also good reviews from the audience.
Good so far, first time with this website booking my travel to india
Fast delivery, fast delivery, fast delivery, fast delivery
Very helpful and price is great! Every time I get tickets from here, I feel satisfied.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nola,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team