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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Experiencing e-dreams feels like diving into a unique, digital world where reality and imagination blend together. It's a bit like dreaming, but with interactive elements that let you shape the experience. There's a sense of freedom, curiosity, and sometimes even surprise, as each e-dream feels fresh and personal.
Experiencia amigable en la búsqueda de opciones de vuelo y turismo en general
I booked my flights first and got a option to book my hotel which was so much cheaper then I found on line. Very easy to book and to access when downloading the app.
I will not use your app again due to your annoying continuous attempt to sell unrequired services. If you just did what you were asked to it would be acceptable.
Easy to go with EDREAMS As I am with a limited budget.
It was great experience and look forward to see my family
Ok.but didn't like the extra charges to have a seat choice. The overall experience was ok but next time I may look at other airlines
Dear Barry,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I didn't realize at first that the 4-star hotel I booked would be eco-friendly, but what a nice surprise! A whole hotel that actually cares about the environment; from eco-friendly furnishings to recycling bins throughout the property, eco-a/c and lighting! Such a refreshing breath! And conveniently located in the heart of Barcelona, walking distance to all the sites and just north of the beach! And has a pool and hot tub on a beautiful upper terrace with views of the city and conveniently serves food until 11:30pm at night for late night snacks or 24/hr room service! I will definitely recommend!
Easy App to use and £30 voucher was a bonus. There was plenty of hotels available across all price ranges.
Satisfying. The application is designed to be extremely user friendly and does not computer or internet expertise.
ok.its very good.there is no more words to describe good experience, very good.that is all.
Wow, truly a remarkable achievement – I purchased a ticket, and you emailed it to me. Five stars for doing what every system should. Well done!
I bought a flexible flight ticket option, but the procedure for changing it takes more time and money than it should. Also the conforming if not good.
Dear Vito,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
It is a great experience about your services in future I will take your service for sure
No hay muchas ofertas, el pago de membresía no viene acorde a las ofertas que uno desea recibir por ser miembro de e dreams
Estimado Samantha:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este proceso.
Atentamente,
Aniket
Equipo de Atención al Cliente
The app is very easy to use and edreams seem efficient and they keep you updated.Have had a cancellation and they were quick in processing and issuing refund.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team