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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I found some truly great offers on eDreams — much better than on other platforms I checked. The booking process was straightforward, and everything was clearly laid out. Definitely a reliable option for finding affordable travel deals
Honesty and integrity, but i didn't like the late reply for booking confirmation.
Rapido e facil, com facil navegacao. Recomendamos o aplicativo
It was very good and i was always kept updated about my flight as well as time
Found easily a cheap filght at my wished dates to Frankfurt. The other platforms were more expensive
Yes it was an experiencebut i got there and was so glad that i did it gave me a very good discount also wich is always good to get when you are booking flights
Details can be seen only after arrangement is paid. But initially very good.
Good experience eDreams it is very convenient I found great prices and very quickly.
Very easy to follow when booking and confirmation emails very prompt
One of the few available flights Milan Berlin. Fast and cheap booking
Booking the flights were very easy, however far to many pop ups during the process, asking to add too many things on, which I did not need.
The app is very good. I used it all the time while I was traveling.
Quick and easy purchasing, I am fully satisfied! Ticket confirmation took some time, but it's normal 😉
Well I can not say much right now because this is my first time here and though the booking process is on going, i wait to receive the boarding passes. The service provider is interacting through mails and as for now, things are cool.
Dear Elijah,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
My experience is excellent. They are always helpful and nice
Easy and simple, and I know I will have a great and lovely trip, and will always choose you for my tickets
Normal experience, would like to be able to print the ticket in pdf from here
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joerg,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team