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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Details can be seen only after arrangement is paid. But initially very good.
Good experience eDreams it is very convenient I found great prices and very quickly.
Very easy to follow when booking and confirmation emails very prompt
One of the few available flights Milan Berlin. Fast and cheap booking
Booking the flights were very easy, however far to many pop ups during the process, asking to add too many things on, which I did not need.
The app is very good. I used it all the time while I was traveling.
Quick and easy purchasing, I am fully satisfied! Ticket confirmation took some time, but it's normal 😉
Well I can not say much right now because this is my first time here and though the booking process is on going, i wait to receive the boarding passes. The service provider is interacting through mails and as for now, things are cool.
Dear Elijah,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
My experience is excellent. They are always helpful and nice
Easy and simple, and I know I will have a great and lovely trip, and will always choose you for my tickets
Normal experience, would like to be able to print the ticket in pdf from here
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Buena experiencia, veamos el vuelo para poder describir en su totalidad
Vrlo dobra usluga puno je lakše kada se sve dešava automatski
I booked my flight using the free 2 week prime trial period, which admittedly I was very happy with. I rang to cancel this within a week and the customer service agent was helpful and polite but was pushy in trying to objection handle and talk me into staying. I assume this is scripted so no shade on them they were fine and confirmed they cancelled. However I have now been charged the Prime membership after explicitly agreeing I wanted to cancel. I tried to call again but I couldn't get through. I will continue trying when I am able to but overall I am incredibly unhappy with this. The offer was 2 weeks free which I made the most of and can't believe I have now been charged after being told it was cancelled. It seems they lure you in and then make their money through either pushing you into continuing a subscription or lying and taking your money anyway. Very poor.
Dear Meridyth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Info was presented properly, allow to choose from many options
Very smooth, clear and quick experience, just like my experience with eDreams in the past
An uncomplicated and easy process to book this flight, I was well pleased.
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Dear Joerg,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team