On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Buena experiencia, veamos el vuelo para poder describir en su totalidad
Vrlo dobra usluga puno je lakše kada se sve dešava automatski
I booked my flight using the free 2 week prime trial period, which admittedly I was very happy with. I rang to cancel this within a week and the customer service agent was helpful and polite but was pushy in trying to objection handle and talk me into staying. I assume this is scripted so no shade on them they were fine and confirmed they cancelled. However I have now been charged the Prime membership after explicitly agreeing I wanted to cancel. I tried to call again but I couldn't get through. I will continue trying when I am able to but overall I am incredibly unhappy with this. The offer was 2 weeks free which I made the most of and can't believe I have now been charged after being told it was cancelled. It seems they lure you in and then make their money through either pushing you into continuing a subscription or lying and taking your money anyway. Very poor.
Info was presented properly, allow to choose from many options
Very smooth, clear and quick experience, just like my experience with eDreams in the past
An uncomplicated and easy process to book this flight, I was well pleased.
Nice! I don't recall my experience it was several days ago.!
Dear Isaac,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The booking process and the end were good, the problem is that I accidentally clicked on Prime after booking without paying attention, and now to cancel it I have to call them in the UK, because they charge money for it even though I didn't give the credit number (just for booking the flight).
Dear Alon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
With the discount provided by eDreams, the price for two tickets to Madrid was too good of a deal to pass up. The online interface was so easy to navigate that the deal was closed and completed in only a few minutes. All in all I could not be more satisfied with my experience with eDreams!
Up to now, the experience has been ok.
Need more time to see how efficient and reliable e dreams works
The booking on your site was user friendly and professional. I will recommend thus site to my friends
Dear Madam/Sir, my booking ref. *******7298 is not valid, my surname is WERNER and NOT WER, as stated below. I phoned your offices already twice, and was advised to contact Ethiopian Airlines directly, which I did. They cannot assist me, as different airlines are involved as well. Maybe I need to cancel my current flight, get re-imbursed by you and re-book for the same dates and flights under my correct name, Christina E.Werner. The details of my daughter Nicole Werner are correct, please do NOT cancel her flight. I would greatly appreciate your help in this, thank you.
I got what I need in time and with the necessary details! I got the necessary information as for the flights alternatives and I got in time the boarding pass.
It was first time to me with you and i got what i wanted. I hope to continue communicating with you to make various reservations related to air flights as well as hotel accommodations. I travel to Germany often with my family. As I mentioned above, it was my first experience with you and I found what I was looking for.
Като за първи път съм удовлетворена от постигнатото. Със сигурност ще използвам и за други пътувания eDreams.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Meridyth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team