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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Great deals and very easily booked with everything at the tip of my fingers with the app
Nice good
Good people on the planet Earth on the left of Adriatic are waiting for me to show up and to give them the love they deserve
Have inserted a wrong email address and eDreams replied quickly and had it changed!
Realice todas las reservas por edreams, me llegaron los mails con los pagos aprobados y 2 dias despues desde la tarjeta de credito me dicen que no hay ningun pago aceptado
Estimada Analia:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente
It was easy and quickly and I happy with price. I will recommend edreams to my friends.
Was easy to book online, the only thing I was not understanding is the boarding pass. Will it be sent to me or do I need to go I to an app to retrieve it
I experienced multiple issues trying to pay for the chosen flights. Every time it came to the point of my bank's authorisation and returned to complete the payment process, the flight details got "lost" and I had to resume the whole booking process. This occurred a number of times. So frustrating. Eventually I used my tablet and mobile phone together to manage the booking and ultimately achieve booking success. What a palaver nonetheless!
Dear Stephen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Will take few days to give a review and give a feedback after using these services
Dear Brian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Good price and service. E dreams offer one of the best price and best trips
Response on time, makes sure important questions are asked for proper follow-up
ça été très facile pour moi de faire une réservation de vol via Edreams
Very good experience and easy to execute. In addition, the website provides all relevant information one needs for a better travel. The travel rates are also friendly.
I have shopped around and the site, the simplicity and no hidden options was what made it a great deal.
Although the first time the reservation was not completed due to merchant's problem finally the reservation was completed the next day.Anyway all things went good.
So far so good. But i not yet start my traveling. Hopefully every thing go smooth.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team