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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Confirmation came on time. Also the boarding passes I requested came on time.
Yes receive a excellent response. Will definitely use this service in the future
I was checking online to find better rates than the ones in the Internet site of the carrier. And yes e-dreams offers that!
No matter how small is, everyone loves a discount. Thank you, eDreams
Nie do końca byłam zadowolona. Ale ogólnie jest ok. Prosta obsługa
I found the great fare with great benefits. Besides the app is so handy that one can easily access.
All good. I don't undertstand if you are sending me emails to review or performance or requests for confirmation of something, it's unclear. Can you clarify
Dear Pedro,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Easly i buy tickets by edreams. I am happy in my experience i am a good apprtunetey to give me a different choices, and I prefer with my travel program.
I was looking for a specific one-way flight from Israel to Hungary (Budapest) so eDreams came up in a search for IsrAir company that we wanted to fly on. I have requested booking and it was processed and confirmed by eDreams soon after the payment was submitted. We are still not 100% clear how much the checked in bags would cost because it was not displayed on eDreams web site and we need to know that information. But we hope to be able to get it soon and confirm directly with the airline.
The check-out process was confusing. I got kicked out twice before I could finish the booking. Then I wasn't sure if everything had gone through and started the process a second time. I decided to wait to see if I got a confirmation email. The email did come so I knew the process had completed.
Dear William,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Offered cheaper prices than other sites, timely response and updates
My experience was fantastic, payment was without any problems
It was ok until you start adding extra cost to price, then it start to go down hill from there, but out of all the drifferent sites I used you were the most cost effective.
I got sufficient and good information, which steady accompanied me for what I wanted, including g accommodation.
Siempre me va bien con la búsqueda de vuelos que necesito, todos mi datos quedan guardados en el aplicativo y el resumen de mis vuelos, todo bien.
Moyenne. Pas de possibilité de savoir le prix bagage et réserver les places!
Cher Rene,
Nous sommes sincèrement désolés que votre expérience avec le service client ait été loin d'être idéale.
La gestion de l'interaction ne correspond pas à nos standards de qualité, que nous prenons très au sérieux.
Nous avons examiné votre dossier afin de vérifier que la qualité était par ailleurs respectée et vous assurons que votre demande est en cours de traitement et correctement traitée.
Dès que nous aurons une réponse, nous vous en informerons par e-mail à l'adresse utilisée lors de votre achat.
Nous vous remercions de votre patience et de votre compréhension pendant cette période.
Cordialement,
Aniket
Équipe du service client
Managed to book an easyJet flight for less than on the easyJet site. The highlight was spending half on cabin luggage than their official website. All this with the caveat that the savings haven't covered the edreams membership cost - yet.
Sometime it was slow to reply the confirm flight booking, so process fast then this
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Droga Agnieszko,
Jesteśmy szczerze zasmuceni, że Twoje doświadczenie z obsługą klienta było dalekie od ideału.
Sposób, w jaki przeprowadzono interakcję, nie jest zgodny z naszymi standardami jakości, co traktujemy poważnie.
Przeanalizowaliśmy Twoją sprawę, aby zweryfikować, czy jakość została spełniona i zapewnić Cię, że Twoja prośba jest w trakcie realizacji i jest prawidłowo obsługiwana.
Jak tylko otrzymamy odpowiedź, powiadomimy Cię e-mailem na adres użyty do dokonania zakupu.
Doceniamy Twoją cierpliwość i zrozumienie w tym czasie.
Z poważaniem,
Aniket
Zespół ds. Obsługi klienta