On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Booking easy, plenty of options and competitive prices compared to other sites.
Great service at a great price definitely recommend this web site
I found the ability to book easily was fantastic and the website was really intuitive enabling me to find exactly what I needed and for a great price would recommend 👍👍
Maganda gumanit sa app na eDreams Ito yong second time na gumamit ako nito kong may ma e comment ako siguro yong about lang sa 90 GBP coupon ko na hindi nagar sayang sana may paraan Pa para ma refund yon or kahit ma bigyan nlng nila ako ng panibagong coupon
I get reference number and ticket number but I can not see this reservation either ticket on airline website. I can not make check in. On airline website is information: reservation can not be found. What I have to do is?
Nothing special at this stage. It will be more appropriate after the trip
Amazing was great everything was good it was was, flexible to choose the fly many option. You find a lot of time to choose the best time for your flight.
I mistakenly bought a duplicate ticket but after contacting them, they dealt with the matter with no hassle and I wasn't charged for my mistake
Me falta info la web; sobre todo de tipo maletas permitidas, tamaños etc. todo lo referente a extras es lioso.
Dear Greta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Great experience on booking and the website is fantastic and informative
The only problem i faced is the timing was written when i booked on 12 july flight 9 pm which is misleading as i thought its 9:00 am as usually 9:00 pm is written 21:00
After experience, we can not answers now
Hope its ok for us With regards
There were too many fees tact onto the flight. I had to pay for tickets then pay for for the seats on both there and return.
Dear Bryant,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
It was nice experience to use your service in flight booking Thanks for following up
My experience is always the same. Excellent. I usually book with you
It was very straightforward. It offered a better quote than other sites
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sendu,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team