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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very good customer service and website support as well thank you
I was interested to it by a friend it's my first time I will see if the service is good I will continue using it I hope for the best service from you guys, and then in the future I can continue working with you guys thanks for the email I hope for the best vacation
I found a great deal it was a steal. I also loved how easy it was to check out!
Great service and easy to communicate with. All sorted quickly for an emergency last minute flight.
All good so far. Tomorrow I travel. App easy to use……prices were reasonable
Easy to purchase the ticket, good offer, and the best and best thing is that your check-in is done automatically and they send it a few hours in advance. Very happy
Very bad and spending time and money for no reason. Everything was a scam
Excellent ticket issuing company to deal with. They understand the customers needs and are ready to assist. For the few times I have dealt with them I could see that they take custumers concerns seriously
Genial. Tenía el dato de un vuelo, lo busque, lo encontré y compré.
To make a booking with eDreams for my flight to New Zealand was very easy and the web site was simple and straight forward. Thank you
So far it's been fine, it's my first time using eDream I am looking forward to making this journey
My experience was good. Buy a ticket was easy and nice but you have to pay for everything and the price was raising all the time.
Very good, and wonderful service and I'm so happy for it's was so cheap
Good deals in this app to book vacations flights and hotels and rentals cars. Thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Suzana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team