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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Not sure what going on as you keep send messages to tell me complete but you got all already an please note as I can not contact any body I have nobility scooter
Could not get it to take my Disvover card. Pricing is deceptive. Final price was way more than the price they sick you in with after they add on all the add on! Sharp practice, sir, as we say on England
The booking was easy and it ended up being much more than I originally thought. More than other booking sites.
Dear Emily,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Ryanair did not accept your booking, I paid additional fare at the airport.
Dear Kandiah,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
сегодня полет. билет не пришел. контакта с компанией нет. по номеру заказа нет регистрации
Привет, Маргарита,
Нам искренне жаль, что ваш опыт работы со службой поддержки клиентов оказался неидеальным.
То, как было организовано взаимодействие, не соответствует нашим стандартам качества, к чему мы относимся серьезно.
Мы рассмотрели ваш случай, чтобы убедиться, что качество было соблюдено, и заверяем вас, что ваш запрос находится в процессе обработки и обрабатывается должным образом.
Как только у нас будет ответ, мы уведомим вас по электронной почте на адрес, который вы использовали для совершения покупки.
Мы ценим ваше терпение и понимание в это время.
С уважением,
Вики
Команда по работе с клиентами
Good. Good. Good. Good. Good. Good. GOOD. GOOD. GOOD. Good. Good.Good.
As always good booking experience. A lot of choice airlines and many prices choice. Also available slot time choices.
Very polite and helpful staff. Good price. They quickly took over my flights in the shortest time possible. I would highly recommend smartwings/eDreams.
It's good and easy to book the tickets so it's useful to everyone who want to explore just try once before you booked from any other sites or websites
Sen vööska. Ej betald kabinvöska vid bokn. Norweigan denna hantering anv border funkade EJ DÅ jag ej hade e kfiba. På fickan Nu har jag gm an an boersdon betalat för väskan men den fick ajdrig checkas in. Kom tre. Min för sent..
Hej Annica,
Vi beklagar verkligen att din upplevelse med kundtjänsten inte var optimal.
Hanteringen av interaktionen överensstämmer inte med våra kvalitetsstandarder, vilket vi tar på största allvar.
Vi har granskat ditt ärende för att kontrollera att kvaliteten i övrigt uppfylldes och försäkra dig om att din förfrågan behandlas och hanteras korrekt.
Så snart vi har fått svar kommer vi att meddela dig via e-post till den adress som användes för att göra ditt köp.
Vi uppskattar ditt tålamod och din förståelse under denna tid.
Med vänliga hälsningar,
Vicky
Kundtjänstteamet
Easy App to use. Fast booking. Gives cheaper price and very detailed.
The experience with edreams is very good and very easy for bookings, the fact that for only 90 euros for prime now i can save a lot of money for my bookings.
Thank You
I bock many tickets over you company and every time I was satisfied. Only complain I have is that you raise the price of ticket as close departure date is coming. I really think that this is not correct.
Quick and Easy. It's always nice to book with you. I am very happy with the service
It was easy and very straight forward.
I have booked all my flights through eDreams over the course of almost 20 years now and it has always been a reliable website.
It's my first time to use e dreams but I like it because of good services
Все было отлично и удобно мне очень понравилось, самое главное легко и удобно и без очереди и бес стресса
Mostly positive except payment. Quite a good site, helpful, concise ready to follow
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Dear William,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team