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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Help and information were give at every stage of the booking
I have been using your app since last sumer and love it. Easy to book. I definitely recommend it.
I tried booking on several platform in Nigeria but the payment couldn't go through. I remembered my experience with eDreams and decided to use it again. The payment went through so fast and the confirmation came less than the stipulated 24hrs.
Great but my payment method is high.next time try and reduce my payment for me to continue as a good customer thanks 😊!
Good morning it was fine. I had problem with anything Thanks
It was my first time, so to be honest I was worried about unexpected things that might happen because i had 2 separate flights so, all i can say that it was a very satisfying experience, both flights were on time and onboarding was very quick and smooth
I definitely recommend thank you
It's easy to use and prices are good over all it's been good experience using this app
It was okay. I bought my tickets and got the confirmation same time.
Nevertheless, no one should be subjected to give a review of fifty words if they're not willing to. That's not good customer service.
Πάντα βρίσκω αυτό που θέλω και σε λογική τιμή! Είμαι ευχαριστημένος
Easy to book price good should of booked 2 weeks ago wheen the price was 50.00 for a ticket.
Easy to use website. Kept up to date clearly and regularly. We'll laid out. Good value for money.
Good fast processing quickly then I receive May booking thank you so much edreams
Prime subscription was compulsory to complete the transaction, and the only available cancellation option (a phone number) was not answered after 40 minutes. I consider this functionally equivalent to a scam - and this will presumably come as no news to you. I will be forced to pay the first instalment and will then be blocking you as a payee via my bank.
Generally happy. Only had one problem in my time being a member of eDreams, last year with accommodation in Amsterdam. Prices are usually very competitive.
Perfect i like it very easy and No problem.!.!.!.!.!.!.!.!.!.!.!.!.!.!.!.!.!.!.!.!.!.!.!.!.!.
Got my bookings ok, but don't understand why my bank did not pay edreams the full amount & I don't know how to sort that
Dear Jean,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
You mention a total amount in the invoice and you deduct extra amount is not honest
Dear Hanane,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I took the tickets with prime with flexible rate, for which I paid additional cost and luggage. When I needed changed the date, I received messages that I need to pay difference, then when I changed the date finally I found out that I don't have luggage anymore and I need to pay 44 pounds for 15kg. SO, now I have no luggage (which I paid for 32 euro additional). Also the prices in itinerary, prices in ticket and real do not correspond to each other, which makes everything even more confused.
Dear Madina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Niels,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team