eDreamsReviews 14,488

Absolute scumbags! Purchased flights to Barcelona. The next day they said there had been a change to the itinerary to our return flight and that we should call them within 48 hours. When we finally get through to them they said we would have to pay an extra £500 for the return flight - so no change to the itinerary then. When we said we could not afford that and were passed to a manager the guy hung up. Now everytime we call we are kept on hold for 10 minutes and then the call goes dead wasting two days of our lives - NEVER AGAIN. Complete scam artists.

Absolutely do not use this company! They are thieves and you have to read every little dot in their contract. I bought tickets from Chiang Mai, Thailand to Bangkok. When I arrived at the counter I was charged $100 above the price they quoted. Calling their customer service is an impossible task. No one answers and no one wants to help. They are the biggest thieves out there. You are forewarned: Do not buy tickets from them! In the way they are operating sooner or later they will get caught...

Don't waste your money, don't book or reserve anything through website. World's most worse customer services they have. I booked a hotel, the hotel charged me USD 875 additional money after my arrival home, I asked eDreams to deal with the hotel, they told me it's something the customers should sort out!

Actually one of your customer service representatives has contacted me and kindly solved the issue. As I mentioned to him, although the process to get that positive feedback was quite tedious, but I am grateful that eDreams is actually concerned about their customer service even though this appeared to me only at its top admin level. This attitude is very obvious at that top level of eDreams administration, but still lacks when it comes to the level of everyday customer representatives. However, I now believe that it will be soon transferred to all its admin levels given the overall consumer-centered policy that I sensed from its headquarter customer service. Thank you and I would definitely change the rate to 3.5/4.

I booked a flight from Dublin to Ho Chi Minh with edreams which was cancelled due to snow. The airlines were unable to rebook the flights for me as I booked through edreams so I was advised to contact Edreams so that they could reschedule. So far I have made 43 phone calls (to their international phone number in india) and have been left on hold for 1 hour and 6 minutes for one call 57 minutes for another call never mind the rest! I was supposed to fly 4 days ago and Edreams are refusing to reschedule my flight. They are lying saying that British airways are refusing to reschedule it when in fact I have phoned british airways directly myself who have told me there is absolutely no problem rebooking once edreams contact them! Absolute joke of a company, time wasting, money grabbing scammers with the worst customer service I have ever had to deal with I will NEVER attempt to use them again and would advise everyone else to AVOID THIS SHAMBLES OF A COMPANY AT ALL COSTS!

This company is nothing less than a scam for anyone who needs any service from them other than getting money from them. They lie that the systems are down, I asked for an email confirming that but they don't do that because it was never down! If you ask to talk to a manager they tell you a manager is not in, this happened to me twice. The second time they told me a manager would call me back in 2 hours but 5 hours later I did not receive a call. I had to call them!

We booked a flight via eDreams/Opodo for a round-trip flight from Athens to Heraklion, Greece over the holidays -- after we had been assured by them that the price they quoted included all fees of all kind for anything. They then sent a flurry of various charges that had never been mentioned before, including duplications for the same services. We spent a lot of time and worry trying to point this out to eDreams directly, but we got only replies that were as unclear, non-responsive and apparently fraudulent as the superfluous bills themselves. Then we disputed the charge with the credit card company, and eDreams, now responsive for once, is fighting our dispute, but using the same old obfuscation tactics. So our struggle with them goes on. This company is dishonest and should be avoided at all costs. Look at all the people here who have had similar experiences with them.

Unreliable and poor customer service, spoke to three of their customer services representatives spending 55 minutes on the phone asking them to amend/cancel my ticket due to no show. In the end they just hung up on me, which demonstrates what sort of customer service you guys might expect from them.

Not only they were unable to help, but each one of their representatives has provided me with different details - some of them indicated I can get a small proportion of the ticket price back (tax refund), while others have indicated I would have to pay a cancellation fee and a service charge fee.

While their plane tickets might seem cheap, please keep in mind if you wish to change anything it will come at a cost (service charge fee, cancellation fee etc). Additionally, airlines you are flying with will not be able to amend/refund your tickets if you buy with Edreams as they are a third-party provider.

It's just not worth it!

I booked 4 tickets directly through Ryanair for a flight from Dublin Ireland to Edinburgh Scotland. Paid for the tickets on Ryanair.com. All of a sudden I get charged by eDreams for another $144.00 US to "handle" my reservations with Ryanair Air. I NEVER WENT TO eDREAMS DIDNT EVEN KNOW THEY EXISTED. Called eDreams and they said that if I cancel with them I will lose my money with Ryanair because they do not refund.

So now I am stuck I contacted Ryanair and they said they could not do anything about eDreams. So eDreams is scamming me out of $144.00. Thank goodness I know Social media and will be trashing eDreams everywhere I can.

DO NOT BOOK through eDreams. They should rename the company eNightmares! I book round trip ticket from Denver, CO to Peru. The airlines cancelled the flight from Denver to Mexico City. I have called eDreams several times and they keep putting me off saying they will call me back the next day. I called the airlines and they said the flights have to be rebooked through eDreams. But like I said, I can not get them to rebook the flight for me or give me a refund.

We had a nightmare after needing to make a minor change to an airfare. After going back and forth for almost two weeks they could still not sort it out.
The customer service is non- existent if you have to speak to a real person. Hold times are extremely long, they transfer you from department to department, staff are ill trained and cannot understand simple requests. They promise call backs which never happen and even told us to try and sort the issue out with the airline. This is against the booking regulations where changes can only be made by the booking agents.
Even Emirates tried to talk them through what they needed to do. At the eleventh hour the airline contacted EDreams and demanded they relinquish the booking to them. Once Emirates controlled it the isssue was sorted within minutes.
Beware the low prices as you get what you pay for. No service and no responsibility.

When booking through Edreams beware. First off it took me two days to get someone on the phone (hold times exceeded 45 min) Also I emailed them twice and never received a response. Reason for tryong to contact them was, I booked a couple of trips through them while booking they only give you option to fill first and last name, when I contacted them through email once I received a confirmation from the airline stating that the name on reservation needed to match the name on the passport exactly. I contacted Edreams regarding adding my middle name and second last name as there was no option to do so when completing the reservation. They stated that I would have to pay a fee of approx. $100.00 dollars to be able to get the name changes. I explained to them that when booking I was not able to add these as there wee no options for that. There response was " that was not our mistake, you should have put t under first name", so they would not take any responsibility in the matter and that I could contact the airlines directly. No help or resolution provided. Very disappointed in their service will not be booking through them again.

EDreams = eNightmares

Kindly before booking any ticket on eDreams, try to check it on the airline provider website and book it from there better, otherwise your dream trip could turn into a real nightmare.

I booked 3 tickets on eDreams, and we got an immediate confirmation, and I also did online check in and got the boarding pass, the airline was vueling, and on the gate we got rejected and the reason was that the payment didn't go through for technical error, and the only way for us to get on the plane is to go immediately to vueling office to do the payment, and that was in Barcelona airport, so we ran all the way to their offices but it was already to late and the gate was closed, and they confirmed to us 100% that the payment didn't go through and thats the reason. Then we booked a new flight and traveled and ignored the bad experience.

Later, by 2 weeks, eDreams somehow decided to charge the amount like if nothing had happened! So we contacted them and they said its vueling fault and you should claim the money from them, we went to vueling they said the same and we should claim it from eDreams. So they took us in a loop which in my opinion has the same attitude of pirates! We had to chase them down for 2 month till finally eDreams admitted their mistake and agreed to refund the money. After 2 weeks we got the money missing almost 30%, and when we asked why? They said 30% service charge! What kind of service is that? We have been forced on the gate not to board the flight, we ran in the airport right and left and still missed the flight, we have been charged after the app failed to make the booking right, we have been fighting and chasing them to get the money back, so how come you could justify the service fees?

When I asked them to act responsible for their system failure, they acted arrogant that we are very proud of our operator and sorry we won't refund the balance.

Anyway, I just wanted to share the story with everyone to take care, and my advice after this experience book your flight direct from the airlines, and use dreams just for exploring the options, but never give your credit card detail nor do a booking on their system.

I have had an issue regarding the payment fee (21!) whit my VISA debit card. I travelled regularly within EU and abroad and never had this problem before. There is no break down of the bill before you pay and the final price was 30% more than the final price if I do the booking directly in Norwegian.

Therefore, I have already told them I WILL NEVER USE THIS SERVICE AGAIN.

I hope you guys don't fall in the same trap as I did again.

Cheers