eDreamsReviews 14,488

I'll be posting my review on all review platforms. I made a terrible mistake of using edreams without reading existing reviews. So I hope you read and stay away from this service. This service has zero customer service. Zero clarity within what they call the confirmation email. Nothing works on their platform. I tried to reach them and make a request (simply to ask for an actual eticket with an actual pnr and eticket number present) but the only thing you can do is basically just fill out invoice forms or conf email request forms etc. they have an 800 no that doesnt work, online chat doesnt work. Basically the only customer service they are willing to provide is whatever automated service they have... if those work of course. I can't believe how i ended up making such a big mistake of purchasing a ticket through them... just because i was directed to them via booking.com. Terrible mistake!

Booked a ticket and everything seem ok... they even give me a reservation number and then 2 hours late I got an email saying that my booking was canceled. I will not be buying tickets from this website ever again. This is just absurd! I could have bought tickets with a different site and now the prices went up and all they can say is we are sorry is not in our hand... are you kidding me? Then why have it advertised! Bad bad bad company! Wish I can give them minus 5 stars!

I spent 2 years trying to get money back that was wrongly booked from my credit card. I even went to the local newspaper which printed my saga and edreams had "no comment" and did not reply to the newspaper. I can not believe that this company is still allowed to run. I went in circles and they were never ever able to explain why the money was booked and for what and I never received my money back! Do NOT book with this company please because in no way should this criminal activity be supported!

I didn't even book with this company but they managed, without any security checks, to issue tickets to someone who used my credit card details. Try finding a contact for them and you will be hunting for a very long time. Looking at the reviews it seems others have had similar issues.

I uploaded some seriously bad reviews of them on another review site and suddenly I was getting someone to contact. She spouted the same nonsense you are all getting: nothing they could do, complete police form(does not work where I live or for online transactions). Visa has a Verified One-Time-Password that this company says it is signed up to but did not use. They are basic thieves who are enriching themselves and the pockets of criminals by failing to put in place any checks to prevent hackers from flying the globe. It would be perfectly easy for them to see who used my card and cancel their booking but, no, such a sleazy bunch of crooks aren't going to hand back what they are not entitled to. If you live in Barcelona, do us all a favour. Put posters all over their offices warning others not to touch them and, very possibly, leading to an investigation about their practices. They bring Spain into disrepute.

This company sells something called "Flexible Travel dates" together with its tickets. It is very expensive - 101.50. But actually doesnt give you flexible travel dates... it gives you the right to change your dates but at the difference in fares, and in our case they wanted over 1 000 to change the first leg of a three leg journey which only cost 950 to start with!

We bought two tickets to go on holiday with them this summer (flights only with Lufthansa and ANA from Paris to Delhi to Tokyo and back to Paris).

We paid 956,43 for the tickets (so 1 912.86 for two of us).

At the same time, we paid two supplements of 101.50 each (so total of 203) for "Flexible travel dates".

We decided to change our dates this week for the first part of the trip (Paris/Delhi) and we were told that we would have to spend more than 1 000 extra per person to do the change. They said that what they called "Flexible travel dates", actually just gave us the right to change the tickets, but to pay the price-difference.

I have written to them giving them the option, either to refund us this useless policy that they have sold us with this false name, or to put us on the new flight that I have requested with no supplement.

Of course, they do not reply to our mails.

When you phone on the English language number you cant get through. However, you can try the French language number as we managed to get a reply from them...

Not that it helped very much!

While booking we selected the option of wheelchair assistance and paid over 600 but we did not get any ticket confirmation. Next day we recieved a mail from no reply mail box that additional information requested on wheel chair assistance. Only way was to call Spain number on that support person could not hear our voice. When I could speak to the customer support he said we have to pay 1000 extra as price have increased. He suggested to cancel the ticket and get refund. It was suppose to come in 10 days and even after a month I am still waiting for it.

I booked a flight on Sunday that was advertised as $260 right up until I paid. Then when I received the receipt and booking confirmation I saw that they charged me $340. I called and they asked me to send screenshots showing the original price and that they would get back to me in 24hrs. I did and then waited 48hrs with no reply. I tried calling them again 4 different times tonight and have honestly had the worst customer experience of my life.

Call #1 Iwas told that the team "hadn't decided yet" so I would need to submit a claim form. This was the first I'd heard of this so I asked how long it would take to hear back and wasn't given a straight answer. Finally I got the agent to confirm that it would be 24hrs. When I tried to ask where I could find the form on the website I was hung up on (this was after a few attempts to hang up on me previously). I did a search and could not find this form anywhere. So I called back.

Call #2 the agent claimed his computer wasnt working and to call back in 2hrs.

Call #3 first agent said their computer wasnt working so transferred me to someone else. That person then said they couldnt refund me and that Id have to call the airline. I advised that it was them who had put through the charge and falsely advertised the price in the first place and that they had charged me a previously unmentioned $40.04 service fee. She then said Id have to fill out the same form but like the first woman made no promises Id hear back anytime soon. I insisted that I talk to a supervisor and she said they were busy but would call me back. I waited 2hrs and then called back.

Call #4 the first person that picked up claimed they couldnt hear me but then transferred me to the supervisor. This supervisor then also tried to claim he couldnt hear me and hung up. Clearly they could see my file and that I was unhappy and didnt want to deal with it.

At this point I am going to need to call the credit card company to report a false charge.

Dont subject yourself to this.

Hi all.

I just got back from a trip in which I got into major trouble because I used eDreams to book a flight with an airline company. I paid the flight to edreams and they never did the same to the airline. In the edreams app all seemed ok, but when i tried to check on the day of the flight, the company told me that the reservation was cancelled due to lack of payment of edreams.

Had to pay a new ticket to the airline for more than double the price to be able to travel and edreams never returned any of the money to me, not even the the one I paid to them and that they never gave to the airline.

Besides advising everyone not to use edreams in their lives, what else do you believe i should do?

Thanks in advance.

I booked a flight that I had to move for 2 months after. So I called their service center, asked to change the flight, they charged me for it and then told me to wait to be transferred over the phone to another service. I waited for more than half an hour and they hung up on me! So I called again, asking if my reservation was made, they said that yes, and that I was charged, but that they still had to transfer me to this other service for me to get my ticket. Again, waited up to 30 mins and they hung up on me.
So, to get my ticket, I directly called the airplane company to ask for my reservation, they confirmed it and sent me the modified reservation. So I thought I was all good! Today, going to the airport, they told me that the reservation was actually cancelled 24h after my call because I couldn't join this final service to get my ticket. So they gave my seat to someone else. I wasn't informed of anything, wasn't refunded, nothing.
STAY AWAY! They are the worst.

I booked the flight through edreams and the flight been canceled. I have asked for best options many of them said they will check with airline and call me back but they never call back and one customer service girl said she will send email with available options never get that as well. I contacted the airlines they said they sent new option to edreams which dreams need to approve it as i booked through their website.

Finally, I called today again, as usual, I have to explain every single thing from the beginning. Then she said ur departure date is quite far and disconnected the call. Actually, I am departing tomorrow but i have no idea what to do. Two times edrems customer service agent disconnected the call without any notice.

I been chasing for last two weeks around 14 times i called edrems and Srilankan airlines

Do not buy tickets from them. Even with a some support request, they are trying to fool you and charge you extra. Also, when you ask for help; "Our systems are not working right now, call me tomorrow." they are deceiving you by saying.
I had to talk to them for hours and hours, but they did not solve the problem.

Although there is a different kind of information on your web sites and they write on their web pages that the little changes they make are free of charge, they would have to pay extra money to fix their information.

In particular, do not take out insurance, a return guarantee or anything. I paid £ 327 for a flexible ticket, they said they would pay £ 86 when I wanted to cancel the ticket.

Couple hours ago I bought a flight from edreams, and when I check my mails the amount of money they charged was 21 euros more. And in the payment section of the mail there is:

The details of the amounts charged are shown below:
- eDreams: 207.81

There is no details of this amount, i. E. flight price + service fee + EXTRA FEE (which was not mentioned anywhere during reservation).

When I retried to be sure, the same happened, nowhere it was mentioned about this 21 euros.
Very upset about this company. Also almost not possibility to contact to custom service, no email, etc.
My advice, avoid this company...

BEWARE- Edreams is your WORST NIGHTMARE!
$117.25 taken out of bank account for purchase of plane ticket to Osaka, Japan from Honolulu on 5/8/18.
I received flight & ebooking confirmation numbers VIA email & Edeams APP on iphone, flight info and all. I get to the check-in counter with Scoot airline, agent can't find me in their system. I show proof of my confirmation number. Agent has me call EDreams immediately. My flight leaves in 1 hr 30 min. Not including the time i waited to even check in. I call edreams and wait 30-35 mins for the first agent (Neha) to answer. I explain to Neha the Scoot airline agent says im not in the system yet i am staring at my flight confirmation number on the Edream app on my iphone. "I'll place you on hold while I call Scoot airline customer service "-Neha. I am placed on hold. 40 mins later & I'm still on hold only to be transferred to another rep Sunjay which has no idea what's going on. Scoot airline agents in Honolulu told me the same thing happened to another woman too. At this point I am peeved & on the track to missing my flight due to the fraudulent, inconsiderate, untrained, and untrustworthy company Edreams. Now im on the line with Sunjay & I have to spend more time I don't have explaining AGAIN my situation to only be sent to another agent (Medardo) which finally had the decency not just as a (robot) employee but as a human to find a solution to what is happening. Medardo explains that the airline cancelled the ticket. EDreams failed to contact me via email, phone or app. Yet they kept my money & didn't issue a refund or notification. By this time, final boarding calls are being made. Scoot agent Alexxis offers me to buy a ticket at regular price $459.00 for a one way to Osaka, Japan from Honolulu. It was important i be in Japan on that day so i was forced to repurchase another ticket, (all this is happening while i am placed on hold with edreams). Then because all this was a waiting game with run-arounds (they knew they screwed up), I ended up missing my flight. Scoot airline agents were very helpful and insightful. Scoot refunded $459 which I got a few days later. Now more money in the hole & not on the flight to Osaka. The Scoot agent Alexis Hitt suggests another airline at a later time, she went out of her way after flight left to help me find a solution. She checked all flights going to Japan that day & found JAL airline flying to Japan in 2 hours. We walked to the JAL ticket counter (while all this is going on I'm still placed on HOLD with EDreams). Then finally EDreams agent comes back on phone & Alexis speaks to him only to find out they were NEVER trying to get ahold of Scoot airline customer service, Alexis told them her position and says she can't access the info they are looking for. EDreams knew they screwed up plus they still kept my money. Now I'm back on the phone with the eDream while at JAL counter to purchase a ticket $532.60 (cheapest) one way ticket. At this point its agreed that edreams will reimburst me amount of new plane ticket. I NEVER received any cancellation email or update on the app. Edreams never refunded the $117.25. I have ALL documentation from my phone bill (calling and amount of time being on the phone), emails, bank account statement, confirmations on app, & most of the agents names that handled my case. Fast forward. 6/13/18 & still no refund from the new plane ticket. Im beyond peeved due to the fraudulent, inconsiderate, untrained, & untrustworthy company.
UPDATE: 09/13/18 AND i still did not received my refund.
Abhishek- sept 12,2018

Anurad- sept 12,2018 Aug. 30,2018 initiated a refund on this day.
Eugenia- sept 13,2018 based out of the main headquarters "says she can't help me because dept is closed". I demanded to speak to a supervisor and her response is "theres only one supervisor on the floor". I told Eugenia i can wait... i waited for 4 months already whats a few more minutes and she insisted she cant help me.
LORENA is the name of the supervisor on 09/13/18 that was unable to do her job- based out of the main headquarters in Barcelona.
WOW, this company and its employees are literally a JOKE.
The company still have my money for a ticket i NEVER got.
It's now 12/16/2018!
Theres more, not enough space to type.

The customer service really sucks and have a bunch of liers over phone lines, I made a reservation through this site no. *******703; and my planes changed and I started cancelling this flights from 3/ april/ 2018 and they keep replying me to call them; and I made calls coasting more than 100 $ since holding time minimum is half an hour. Finally at April/12 I received an email that the tickets are cancelled and refund will be within 2 weeks. On may 15 they said that flynas will send me a voucher; and they are still contacting Jazeera airlines; I called again customer service( csc) saying that no voucher is received till 07/ june; and MR. Medardo who answered me ask me to call csc again during working hrs. Of flynas to see why they didn't send me the voucher. Later I contacted flynas twice and they insist that the flight wasn't cancelled at all and I lost my money? Can you please describe what kind of csc is running on that site; really I am disappointed and I'll not recommend your site to any of my friends.

NEVER BOOK HERE

Put me on hold for twenty minutes, didn't even try to help me. Told me they could not confirm my booking and never contacted me for more information. I even checked my spam folder like they tell you to and I only had TWO PROMOTIONAL emails there, nothing of value! Interrupted me on the phone, cut me off, told me there was nothing they could do. NO guest resolution, nothing. I am not typically this person, I've worked in hospitality for five years and understand that things happen, but this company is way out of hand. I will never, never book from here if they're even around long enough.