eDreamsReviews 14,488

DO NOT USE THIS BOOKING SERVICE!
I purchase upto 10 flights a year and booked a return flight with the times and dates I wanted and then found when Edreams had processed it that the return flight was one day later, returning us home two days later! And an overnight flight that I would NEVER book as these are a nightmare. The fare 'type' isn't refundable but they were not able to tell me what fare 'type' I had and I couldn't change the return flight without paying the same amount as I paid to fly both ways. Currently my booking reference number is not working and they have not confirmed my return flight with an airline I would NEVER use! They are con artists! Do not use them!

Worst travel agents I have ever encountered. I want to add my one-month-old baby to my already booked flights with them and they are not doing anything. I am calling them from 6 days now and trying to get it sorted but nobody is helping me. Instead, they just give me assurance of call back but I haven't heard anything back from them. For every small thing, they put me on long hold so that I disconnect the call.

Secondly, they rescheduled my flight and now the gap between the fights is more than 20 hours (when I booked it was only 2 hours) I don't know how can they do this to anybody.

Now I am standing nowhere, I am flying on 16th Jan and I am really worried about my traveling.

Booked flights from ATH to EFL on Nov 18 and discovered in email confirmation that departure times to EFL had changed from what I booked, times were earlier than our arrival at ATH. Immediately contacted eDreams and they said the flights would be refunded so I rebooked the correct times. After two weeks, the airfare was not refunded. Contacted again on Nov 23 and Dec 17 and was continually told the refund would be done in 7-10 days. Still nothing done by Dec 31. Again told the same story. Finally called Jan 4 and was asked to send copies of credit card billing. Today asked to call Customer Service, and they told me eDreams could not do anything, contact the Airlines. Why was this information not given the day I rebooked. The Airlines has not responded.
I strongly suggest not doing business with eDreams as they are very inept in taking care of any issue. The service charge that eDreams charges was refunded, but nothing done about the higher amount of airfare. In addition to this booking, I have booked over $2000 USD with this company. Now I am wondering what kind of other issues I will have with my future travel plans.

First of all, the customer service is horrible - they make you wait in line for half an hour, then they say they can't do anything because the system is not working/something else is wrong, so "try calling in 24 hours" or later. When you do, another person will tell something similar ("there are no flights available for this MONTH". Like, the entire month?!), and they will keep playing tag with you hoping you will give up eventually.
In addition, they won't rebook your flight because of a hidden policy that says your booking has an "expiration date". I have tried to explain that we won't be able to travel because of external circumstances and I could provide documents to justify this, but to no avail - the customer representative just said something in the way of "too bad for you". We will lose $1700 because of their incompetent customer service and dishonest business model. WORST booking company I've ever had to deal with! Save your money and nerves!

On November 1st, I bought 2 tickets from Boston to Paris. Edreams has billed me a different amount that I accepted to pay when I booked the 2 tickets. Fortunately, I took screenshots of the transaction I agreed to pay. I immediately contacted Edreams (the same hour) and add to wait several hours to actually talk to someone. I asked for immediate cancelation and full reimbursement of the tickets because of what had happened. Their customer support asked me to write an official complaint to their customer service online. I did that the very same night, asking for a full reimbursement and cancelation of the ticket, that very same day. Instead of refunding me the full amount, the customer support refunded me only the difference of twhat I had agreed to pay and what they actually charged my credit card! (52 euros) so I called again and the saga started... They forced me to write 5 different complaints, never wrote back once, and had me wait for over 28 hours on the phone, talked to 24 different agents, all in India! All extremely were curtuous and nice and none of them ever helped, all powerless, asking me to wait and that they would contact Barcelona, the head of customer support. 45 days later I still have not received any response despite all my efforts and wait.

They kept my money for 45 days and NEVER answered any of my written emails. I talked in the course of my calls to 3 different floor manager who tried genuinely to help but always refered Barcelona as the only supprot center that could actually take this type of decision. They all said they would recontact me personally after 3 days and every time I never heard back from anyone. I kept the na; me of all my 24 interlocutors and even recorded some of the crasy conversations where sometimes you barely understand what they are saying. And every time I would call I would have to wait an average of 90 mn before they answered the call!

In 30 years of dealing with airlines and booking agents that never has happened to me. Not only the ticket I bought was charged at a different price (which they admitted as they reimbursed me the difference - which in itself is an outrage) but the ticket I bought also had insurance and did not reflect the possibility of changing the dates of my tickets either. The whole online booking is just a huge mess and appears to be a scaming machine to fool customers.

And what is even more infuriating, you have to wait litterally hours before you get on the phone and you generally end up talking to someone in Inida that has absolutely no way of resolving the issue.

In the end I managed to talk to the head of customer service in Barcelona, who just purely and simply canceled my 2 tickets, refused to reimburse me the difference and Edreams kept $300 from us. The worst experience ever after 30 years of international travels and agent. Avoid them like the pest! And check trip advisors complaints there are thousands of peole complaining about the same thing, this company is just a big fraud scamming away customers, dont be fooled by their attractive prices!

I was purchasing a ticket from Niamey(Niger) to Tunis. I have been referred by jetcost to eDreams. Ticket full price was 758 CAD $. After choosing Credit Card as payment method, price was still 758 CAD $.

When I finished entering my Credit Card Information, when I hit pay, I realized Price was updated to 864.34 CAD $. This is simply robbing!
I could not do anything since I already clicked on pay, and payment was being processed.

I then called their customer service to complaint and get refund difference or cancel whole ticket but they refused to do anything.

Stay way from this dishonest company... robbers

*********************
Customer Care contacted me after TrustPilot review. They offered to cancel my ticket requiring some fees:

Cancellation fee - 70 EUR ( 107.43 CAD)
EDreams cancellation fee - 50 CAD

They robbed me 110$, now they are offering to take additional 50$?

Their only claim is that after entering 5 first digits of your credit card, price is updated... Seriously, who will look at price after entering his CC information. This is simply robbing. Stay away. Go shop somewhere else

If 0/5 was possible, I would choose it. NEVER USE THIS SERVICE.
Everything is fine UNTIL you want to change the date of your flight (I
Had the insurance). The Help SERVICE IS HORRIBLE. They don't even listen
At your request. I talked to 3 people and my issue was not solved! The
Last one (Rebecca FRANCE if a manager see this review) closed the chat
Even if she didn't solve the issue. She just didn't want to take the
Time to solve my issue. Really bad experience. I WILL NEVER USE EDREAMS
AGAIN and will get the message out to ALL the people I know. I hope they
Will go bankrupt. WORST CUSTOMER SERVICE EVER. HIDDEN FEES EVERYWHERE.

If I could give them no stars at all, I WOULD!

My sisters booked their tickets through Edreams and had a terrible and awful experience with the travel arrangements. For their return flight, when they showed up at the airport they were shocked to learn that not only were they at the wrong terminal, but also they had the wrong airline information, as well as the wrong flight time. All the information for their return flight coming from Edreams was false! They ended up missing their flight and had to book another flight and pay out of their pocket... Chicago to France. I can only let you guess how much this flight cost them! This happened back in July and they have been asking a reimbursement since then from Edreams. They are denying any wrong doing and are refusing to reimburse for the flight, even after sending them all the proofs that the wrong flight information was sent to them!
Their customer service is also as terrible as their services! They are not easily reachable.

I highly recommend you to stay away from this online agency to book your flight.

While booking a domestic flight, I noticed that they use a lot of deception, tricking you into paying more money than they advertised in the first place. First red flag was the seat selections. It does not specify clearly that you Don't have to select your seats (which costs extra) if you do not want to. When I was about to pay for the flight at the pay by credit card section, they added on an extra $75 in service fees to the total, right after I typed my CVE. Even paying by Paypal they add that on. So I didn't purchase. Tried another flight booking website instead and got what was advertised, same flight and airline and all.

Edreams has just provided the worst service I have ever received. They have same day cancelation but if one purchases at 10:57pm (like I did) even though it was after midnight in my country, they don't allow you a decent cooling off period/cancelation. To add to it, the confirmation which I have (time stamp on my email) is after midnight. I have spent hours on their call centre line and then they ended up putting the phone down on me. Super disgusting! My ticket was purchased after midnight in my country, the confirmation from them is after midnight, their cancelation policy is pathetic (and should be like other agencies and airlines, of 24hrs) and their service was horrendous. I WOULD NEVER USE THEM AGAIN!

They simply cheated us.

They sold us 3 tickets for flight from Split which actually does't fly whole Nov. From there. On our luck two days before departure we notice that flight i cancelled without any information sent to us.
I immediately contacted eDreams customer service to realize whats happening. Employee was just repeating Im sorry, Im sorry' we will contact you in 24h with further info about procedure. Two day after nobody keep in touch with me.
Because of their foult we were forced to buy another tickets from different city so that cause more that double of all our travelling costs.

So guys, please avoid this company if you want to travel smoothly!
As I see their aim is to earn as much money as possible, even is needed to cheat the coustomers.
There is still no answers from them!

UNPROFESSIONAL CHEATING COMPANY!

Best regards,
Ivan

Booked a flight for my friend. One of the flights in the sequence was canceled and my friend couldn't make it because of that. I requested a refund but after calling them 10 times and being told that I'm entitled to a full refund I eventually received only partially refund. Called them again a very rude customer service representative told me that I'm entitled only to a refund for the flight that was cancelled. I do not recommend you using this company ever!