eDreamsReviews 14,488

I chose to book flights with eDreams for the first time a year ago- I was looking forward to a trip to Australia in September 2018. I showed up to the airport to find the flights were cancelled. When I called eDreams, after two hours, I was offered to have them rebook my flights in the next few days (losing 25% of my trip). When I asked if the return flights still existed, I was told "no". Granted, the flight cancellation was done by the airline, Virgin Australia.

I was told the refund would take 1 - 3 months. It has now been 6 months. EDreams has NEVER contacted me. I have called them numerous times. When I first called, I was told by eDreams that the airline was holding up the process. I called Virgin Australia and was told they issued the waiver code in September, when the flight was cancelled, and that they were waiting for eDreams to file for the refund. I called back to eDreams and was told to wait two weeks. I called back and was told the airline wasn't answering their calls and that my case was being escalated. I called back; same story.

I was told I could escalate the case by going online and filling out a form, which I did. I have never been contacted by any representative of eDreams.

This brings us to today. I called eDreams again and was told Virgin Australia is not releasing my refund and that eDreams was escalating my case (again). I was told they would have my refund in a week and someone would contact me.

I called Virgin Australia (for a second time). When I explained what was occurring, I was told if I contacted eDreams and had someone call them today, they would issue my refund. Great! A solution! One I found, not eDreams, but a resolution.

I called back to eDreams to inform them of the good news. I was told by the phone agent they were working on it and not to call back.

NEVER EVER EVER work with eDreams. The worst customer service!

*******276 My flight from Xizhou to Shenzhen was converted at the last minute. No problem. The biggest problem is that you can only confirm this by telephone. I was on that monent in Hong Kong. A call to NL with the absurd waiting times (over 2 hours) cost me more than Eur 250.-. More than entire ticket. If you want to report a complaint online you chat with a robot. After 15 chat finally contact employee who send me a link up to 3x with complaint form which does not work. I still do not know how to get the costs reimbursed. CONTINUATION: finally received a response by mail. Evidence submitted at the request of employee. Then again nothing more heard. Mail sent to mail but no answer. Hope that my adapted response provokes antwoird of e dreams. This is apparently the only way to get in touch. I have to book tickets for my business partners and myself again in the coming week. But do not do this via e dreams. What a crappy way to go with customers.

A minute ago
Unbelievable service and
Hi
I booked a ticket for me and my family and that was to and fro.
My ticket costed me 536.00 and the filight got cancelled by the airline so I called them to get a refund and the first person I spoke to says " sir we can only refund 348 $ and as when I bought premium seats that is extra and that is their service and cannot be refunded." Their reason is that they did not cancel the flight.
I don't understand how that is possible.
I understand if they say they have fed deduct the service fee but I don't understand why the seat fees will not be refunded.
They are not at all professional and I have learnt my lesson always book with airlines directly.
I don't understand how these people are allowed to do business in USA.
They also say they have to ask the airlines what the refund amount is before telling me and then also the seat fees they sold me are no refundable because it is a service they sold and they need to get paid even if o don't travel. Dosent make an sense.

Where do I start?
Money deducted from oberseas bank account.
Flights showed as pending.
Outward flight confirmed and return pending.
Took outward journey and now still no return flight confirmed - money was deducted for the return flight X 2 people.
No email. Nobody answers. Automated reply at helpdesk telling you to call them
No number provided. Number found through an external source and it is an american number incurring cost of overseas call. Nobody answers.
Now have to purchase new flights.

Reading all the reviews I now see this is the norm for them to take peoples money and not provide a flight confirmation. Nobody gets refunded. This is illegal. So how are they permitted to operate?

I booked my flight last night. One of the flights has been confirmed and the other is still pending. There is no phone number to reach anyone and the 'live' chat is a program replying with standard answers. It also says that you can cancel your reservation but there is nowhere to do that. When booking a trip you cannot be expected to 'wait and see' if the flight actually happens. It is a shame that you have to go to great lengths such as this to get someone to speak with you. I do not recommend this company.

This website is 100% a scam, i purchased the highest level of trip cancellation, and ALSO cancelled one hour after I booked (well within their 16h grace period for cancellation) and received an email confirming my cancellation, saying I would get a full refund. When I went to look on my account, my trip had not been cancelled and I am still receiving flight updates, when I let them know via online chat- i was told by a bot that my trip was not cancelled.

After countless hours wasted trying to contact them- i have still heard nothing back. Do not waste your time and money- this company is a complete scam and I will be pursuing them in small claims court.

EDreams customer service is absolutely despicable. I paid an extra 50USD for flight insurance in the event that I would need to cancel my flight so that I could do so without any hassle. It transpired that I did need to cancel that flight. I was told that I would receive my refund within 10 working days, it has now been 10 WEEKS and I still do not have my money. I have spoken on the phone to customer service 3 times (each time paying the price of an international call and being on hold for up to 30 mins). The customer care agents on the phone were very difficult to understand, didn't seem to know anything about my case and all gave me what transpired to be an arbitrary length of time for when I could expect my refund. I then decided to try to communicate to customer care via online chat and that agent was more helpful, said he upgraded my request to urgent and that I would have my refund in 5 days. Two weeks later, still no refund and I receive an email from edreams asking for my bank account details. I responded immediately and now 10 days since my response I still have no refund. Today I contact customer care via chat and they again asked for my bank details, when I pointed out that I had already emailed the details the agent said that they hadn't been updated due to a technical issue. So it would seem that edreams don't inform customers about issues with their accounts and instead wait for the customer to contact them. I have now been told that I should expect my refund in 5 working days. I am not holding my breath. Absolutely appalling customer service.

After you finalize your trip, the site gives you THE FINAL PRICE with "taxes and service charges included"... but when you click on make a payment button, there is a new final price, much higher than the original one... but it's too late to change your mind and cancel... what a scam?
Than you file a complain with Customer Care team and they do assign your case number but that's where it ends... no follow up and no resolution. Oh they also say in their response "Thank you for trusting us"... what a joke! DO NOT trust them... there are so many good travel websites that have the same deals but without scam.

Edreams is a very bad company that makes you pay for an insurance and flexibility but when you actually need to change your tickets they don't allow you any changes. The terms and conditions they explain to you are so restrictive that you cannot do anything except buy another tickets. I have been reading the terms and conditions myself and couldn't find anywhere the journey has to be the exact same stops.
And to know this informations you need to spend 3 hours on the phone with them, calling them several time because the phone just hang out suddenly.
I definitely recommend this company to nobody!

LIE
STEAL YOUR MONEY
NEVER ANSWER YOUR CALLS
CONSTANTLY DISCONNECT YOU
KEEP YOU ON HOLD FOR HOURS
REFUSE TO HELP
RUDE
CONSTANTLY REPEAT YOURSELF
CONSTANTLY CHASE THEM TO HELP
THEY DON'T CARE
TIME WASTERS

Where do I start that is the question! EDreams are the worst agent I have ever come across, my advice to you is DO NOT BOOK WITH EDREAMS! Paid £7,000 for 10 people you think they will provide you with good customer service (I was so wrong) On the 23rd December 2018 I received an email stating that my outbound flight to London has changed by 25 mins meaning the flight will leave earlier than usual causing an issue for me as the domestic flight to Delhi lands at 11.30 am leaving me with an hour to catch the next flight.

I asked for some options which they gave me after reviewing this I told them that I have 3 References for 10 people and need to move the domestic flight to a Friday leaving outbound flight as it is. I was advised that they can make this change and will contact me within 48/72 hours. To this day I never got a call back!
Spent days/nights from 10am-5.30pm another day from 4pm-12pm on so many occasions it's ridiculous how I have had to take days off work to sort this out!

I have spoken to so many people - arzoo/Gauruv/Karram /visoch/Sandeep/laite and many more!

On the 14th January I called again from 3 phones as I am so fed up of being on hold and disconnected had them all on the table until one of the phones are answered, finally after 2 hours I manage to speak to Karram who tells me there are no available flights on the Friday, it takes them 23 days to tell me! So what have they been doing since the 23rd December?! Nothing but lie, take my money and waste my time, having being on the phone to them for the last 23 DAYS! I decided to cancel the flights as its come to a point where I am speaking to people that can make a simple change! They are quick to take payment within seconds but refuse to pay me my full money! This is not my fault! AN AIRLINE CHANGES THEIR SCHEDULE SO EDREAMS POLICY IS THAT IF AN AIRLINE CHANGES THEIR FLIGHT THE CUSTOMER IS REFUNDED THE FULL BALANCE BUT THAT'S A LIE AS THEY SAID THEY CAN ONLY REFUND ME £6,000 WHEREAS I PAID £7,000 BUT THEY TAKE £1,000 AS THEY ARE CHARGING ME FOR THE ADMIN AND SERVICES CAN SOMEONE EXPLAIN WHAT SERVICES AND WHAT ADMIN THEY HAVE PROVIDED? TO THIS DAY I HAVEN'T EVEN BEEN PROVIDED WITH ANY CUSTOMER SERVICE ETC BUT YET THEY TAKE MONEY FROM ME! I NEED TO REBOOK THE FLIGHTS FOR 10 PEOPLE AND IT WILL TAKE 3 MONTHS FOR ME TO GET MY MONEY BACK! EVEN THAT I WILL HAVE TO FIGHT FOR AS I DON'T THINK THEY WILL PAY ME THEY CANT MAKE A SIMPLE CHANGE SO WHAT MAKES ME BELIEVE AND TRUST THEY WILL REFUND MY MONEY THAT THEY STOLE!

Beware of eDreams false advertising. I took out the Premium Support Service for extra £16-17 per passenger. This includes a free and exclusive telephone number and email address dedicated to premium clients. However, I did not receive any details of this and when I contacted eDreams for the details they gave me a telephone number that belongs to Opodo and my inquiry was transferred to the main eDreams contact number and placed in the normal queue. I was also told by eDreams that the Premium email address DOES NOT EXIST.

One of the main reasons for taking up this service was so I can contact them via email so whats the point of this if it does not exist. I have since had many problems with eDreams and have had to cancel my flights with them. Do not trust them whatsoever. Still waiting for my refund, nearly 2 weeks now.

I purchased a ticket from e-dreams on Dec 24 to go from Miami, FL to Barcelona, Spain on Thu Jan 17 2019 1 traveler, one-way, economy. The price was $290 on edreams.net. The search on the site site said that carry on (with 44 pounds) and meals are included. However, after going through the process of buying the ticket, I found out that the carry on limit is half (22 lbs) and no meals included. I could have bought these tickets through Norwegian cheaper! I am very upset and feel this is a bait and switch. I took a screen shot just in case there was a question about the luggage.

Now eDreams --after several days of communications back and forth-- is saying the information inaccurate was but it's not their fault.

They overcharged me! I clicked on a payment of around 230 CHF, but the next page told me that I have been charged 290 CHF (while the original airlines website had it for 260 CHF). If this is not a credit card fraud, then what is? And apparently, there is nothing I can do about it! After waiting on the queue for more than half an hour, they told me to see if I myself can cancel the tickets from the original airways website, but they will keep their fee of 50 CHF for themselves anyway! I could not do that anyway. Then they told me to "find claim form" and "file a claim" on the website, but there is no such thing as "claim form" or any page or link having "claim" on it. Then I had to wait another half an hour to be told where that "claim" form is! Apparently, I should have known that "We want to hear from you" is universally known to be "claim form"! I have claimed my money back by attaching screenshots of my browser showing that my browser was showing that 230CHF. And yet nothing has happened.

That company is a great SCAM! I bought a flight ticket for supposedly 81,99, then they suddenly charged me 120 and there is no way to cancel the flight. They have email addresses that don't work and when you call them just a robot attends and let's you wait forever and now they force me to download their *** app to get my boarding pass. NEVER AGAIN edreams! I told all my friends about this incident and posted it on Facebook. Hope the CEOs need to go to court for their business practices!

Hi, I don't recommend you to use eDreams to buy any flight tickets and insurance. I have bought additional option with possibility to cancel my tickets up 24hours before my trip and postpone for other date. I called eDreams and they asked me to buy a new one way ticket with the same provider that is of course more expensive than two way ticket. I had to pay 274 euro and they told me that i will be reimbursed only 126 euro. At the end of the day i lost almost about 300 euro. And till now none from eDream replied to my complain and also i am still waiting to be refund. Never buy any ticket with this company