eDreamsReviews 14,332

EDreams booked me 2 flights instead of just 1 and they were for seperate times. I called to get that canceled and they said they can't cancel it. Then they informed me that the airline wouldn't let me cancel it even thought I've been fighting to cancel this flight for 3 weeks now. EDreams $#*!ed me over and I will never use them again. I disputed the charge and the individual said "you won't get any money from disputing it from your card" and I ripped him a new one. Crappy service, unlawful service, SCAM.

Booked turkish airline cancun to Istanbul and flight got immediately cancelled. Turkish said they refunded to edreams (£380) but its July 2021 and I'm unable to even reach them. This company is a scam that should not be even allowed to operate. I can't believe skyscanner etc refers to them

The flight I booked got cancelled the next day for no reason. And they have no customer service. You can not actually reach out to anyone.

I've been contacting this company over my tickets for the last 4 weeks! They did not promise the call back several times. I've been on call with them for more than 100 minutes, we will call you back in 48 hours repeated several times! Now i'm stuck even while booking with insurance. Very unprofessional & irresponsible agency - Avoid at ALL COSTS - else it will COST you a lot!

The worst Company in the world. It must be closed soon.
They taking money and not giving tickts. HOW IS IT?

Imagine a company (eDreams) running without customer care number? No Phone call support, no email support? Wonder how come they have not mentioned the phone number on their website?

EDreams is a big crook and fraud company.

I lost my €321 and eDreams is not ready to refund the amount.

Never book air-ticket with eDreams.

Unable to contact them to make changes to rental car booking. Web site for Australia was under construction, and phone numbers not working

Please don't book the ticket from this company. Very bad customer service. They told me there are going to rebook my ticket with in 72 hrs. Still i am waiting more than a week. When i called them. They told me there still waiting for the klm replay. I don't know how they run the business.

They are the scam! I am suing them through my credit card company. Just do so. Be careful! You cannot get your money back

I booked 4 flight tickets through edreams. I entered the site through my google account which has a different name to my passport. Trying to get the problem solved through edreams has been impossible. I have phoned & contacted them on their help page for 2 weeks. Every time I was greeted by a polite voice promising it would be corrected. I had 1 ticket with the problem. That was eventually corrected but then it appeared on another ticket which originally had been correct. Obviously something is wrong with their ticketing programme. But their inefficiency has been shocking and i will definitely NEVER book through EDREAMS again.

When I tried to buy a ticket through United, EDreams took over, promising a discount. I didn't like the price ($726) since it would have been cheaper directly through United (or Travelocity) but I okayed the charge. NOW I find they've charged me $71.94 for the seats I chose. I already paid for those in my original payment. I tried to clear this up with an agent but she (Adrienne?) said it was their right to charge me again. She said I can't do anything about it, and can't process a refund either (even though it said I could on the original screen.) The agent told me it was a kind of company where there was no one in charge, and when I argued that, she said she could ask a manager to call me back in 1-2 days. Hah!

I wish will be able to give them a smaller rate, they need to close down
They made me go down to the airport, i am coming there they tolled me edreams.com did not booked a ticket at all
(some one of the emplyes asked me why do you use edreams.com)
They don't take phone calls & they doesn't late me to cancel, no email address to cantact them
The airline did not let me to board the flight, now 24 hours after the flight is my ticket still in process, I still did not got a confirmation or a refund
It's a sham or a scam

I have requested for refund since December 2020 and they still have not processed my refund up to this date July 2021.
Every time i send an email to request my refund they tell me it is being processed but after 7 months waiting still nothing.
My advice avoid at all cost. I will never ever book a ticket with them again.

5 days after booking the flight, the flight being confirmed, and two days before the flight, they emailed that the reservation was cancelled. Horrible company. 0 stars. They offered a $8 credit off my next flight.

I bought my plane ticket on June 23rd, 2021. I needed to get in touch with edreams because my first flight was delayed and i could not reach my connection. Beyond frustration entitled from the moment i tried to get a hold of edreams. No phone line to get a hold of them. I was able to connect with a robot (Kris) and explain my situation over and over again for more than two days with the promise that an agent will get in touch with me. I am lucky to have a good credit card company. They will take care of this scammers. STAY AWAY FROM THESE THIEVES!
The pic below is just a sample of full pages of the repeated message I was receiving from edreams. I was telling them over and over that I need to cancel or rebook my ticket…all my efforts were in vain.

They collected my prime payment early without giving me any warning of renewal and wouldnt cancel it - after the worst experience on the phone, they then tried to sell me another year... NOT happy.

Downloaded the app, booked and paid for a 1 way flight to Spain. The price went up during the booking which seems to be a theme and part of the scam.

The reservation was genuine however there was no way to check in or get a boarding card hence no way to do the electronic Spanish track and trace form as no seat number.

Customer service is a hopeless automated "bot".

EDreams apparently uses "screen scraper" to steal Ryanair logos etc to make it seem genuine.

Ryanair waved my £50 costs of checking in at the airport and I had to complete a paper trace form upon arrival in Spain but no thanks to Edreams.

Avoid at all costs.

This company is one of the worst travelling websites you can use to book a flight. I purchased a flight and after clicking on the payment button the price changed with no reason, and when I contacted them they told me that it's the flight company's issue and the prices can change any time, and the "any time" includes the time right after clicking on "pay".
I would give them 0 stars but unfortunately I can't do lower than 1.

If I could give eDreams zero stars I could. From the beginning of June when I booked and cancelled a flight, I was hoping that was the end of it but it wasn't. I was trying from the day after my wedding day in Italy June 8th until the day their prime subscription came out to cancel it. I spoke to customer service who said they would cancel it but this did not happen. I have now disputed this with my credit card where the amount of £59.99 is pending and has also been taken from my account. That is almost £120 I am waiting to get back when there was been no service provided and I was trying to cancel this for a whole month so I didn't have to pay for a subscription that I don't use. Give me back my money. STOP STEALING.