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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I requested a refund on 3rd March 2022, no customer services available got to do everything through a robot chat. Which always says on the AP " Request pending airline Authorisation"
Everyday it says this it doesn't change. It also says that it is taking currently 3 months or longer for airlines to respond.
Poor Customer Service!
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A very good experience and new experience with trips abroad.
Dear Qamil K.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Wonderful, great experience, friendly, easy to use
Good very good services thanks a lot easy to book online very good
Dear Harsimran B.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
The airline cancelled my flight over a year ago and I cannot get a refund from this company. It has been incredibly frustrating and I would not recommend under any circumstances
Muy buenos precios y rápido empresasa muy responsable gracias
The booking process wasn't long, the website has an ease of navigation and is user friendly, everything well explained
Dear Celine J.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Dear Maria N.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Thanks to this eDreams, I was able to find airline tickets easily, quickly and efficiently. EDreams shows many options where you can choose the most flexible option that suited you best.
Dear Ahmadreza R.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
They advertised it as 4 hr free cancellation. I cancelled within minutes. However, ended up not getting any money as they said most flights in the intenary are non refundable. There is no direct line with customer service. I
EDreams is very inefficient, and motivated to assist their clients whose flights are cancelled by airlines.
Its online chat assistant or agent works under the same protocol as its robot, asking the same question and asking you to wait for 12,24, or 72 hours without relating to the client's concerns and urgency. When they accept to connect you to an expert, it's actually another agent who starts afresh and tells you to wait for another 48 hours.
Their mobile line takes at least 5 minutes to connect you to an agent to assist with your case. And if you are calling internationally, 60 mins of talking-time must be available to permit you to lay out your complaint; otherwise, you'll have to call again and start afresh with a new agent.
EDreams may need to capacitate its customer service agents (especially via its online chat system). It's easy to get frustrated with eDreams once the airline cancels your flight.
When such an event happens. Its advisable to take your booking details directly to the airline and disregard any protocol with eDreams if you must make it out.
Approved the application immediately, I use it for the first time, but so far everything seems to be fine
Dear Kamila V.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Buenisimo el precio que consegui y la posibilidad de cancelacion gratuita y poder pagarlo en el hostel!
Quick and easy way to book online. Kudos. Never had any issues with my bookings here in ur website. Highly recommended
Dear Emerson O.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
So easy to do it, I was looking for some flights and have so frustrated because they don't helped.
Dear Maria I.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I was able to do the booking easily. Everything was clearly posted. Great having an alternate airline from Abbotsford to Calgary.
Dear Darlene L.
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I booked on the wrong day and went on line and change the flight to the day I needed and was able to change it the the correct day with a small fee. Thank you
Dear Thomas K.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Fran P.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service