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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I have been looking for a flight home (USA) to meet my new granddaughter. After reviewing several websites, eDreams offered me exactly the flights I wanted and a ticket price better than any other offeror.
Dear David D.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I subscribed edreams trail service as they were asking for more payment at the checkout point. After that I cancelled my trail subscription immediately but still they charged me.
Their system is really fraud don't trust them. They says cancel trail anytime, which is not true.
If you want to contact them their chat bot will show only their option will not allow you to complain even.
I booked flight from KL to Dubai (on 17 June 2022) using edreams and after I paid using credit card, the status is booking processing until 16 hours before departure on 19 June 2022. After contact chatbot and agent, they confirmed that due to error system edreams cannot book the flight and promises to refund my money within 72 hours after cancelation from their side. Please refund my money back promptly as your promise
This time confirmation received only after 12hrs of bookings & payments.
I don't know what's the technical issues.
Anyway within 12 hrs received confirmation mail.
I admire & appreciate it.
Dear Balakrishna K.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Finally appear after 2 dais waiting what happen with my ticket. Only have confirmation but I do not have ticket
I call them to rebook my fly and told me it all good and will call me back to chose a date for my fly return but never call me back and didn't cancel my fly so i lost my return fly and try to contact them again to see what going on and they told my its was a no show on my fly and they can no do anything so i lost my fly and have to by a new one and it cost 1000$
Not always easy to order a runway flight from BRU to MIA when you live in the USA, because most of the time your American credit card is not accepted. But here, it was very easy. And eDreams contacted me to make sure I had received the details of my flight.
Dear Donya S.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I had a Great experience. Thank you. It was fast and easy
Dear Juliana N.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
100%tevreden over alles, boeking, contact, correct een aanrader voor iedereen
Never received the confirmation for the hotel. Only for the flight.
My flight got cancelled due to covid and I never got a refund nor couldn't change the flight. It's almost impossible to contact them by phone but when I finally got them, they told me it was impossible, even though the flight company (Air Maroc) warranted me a ticket change. Worst company ever. Please, save your money and your time and never book a flight (hotel or anything) with eDreams.
This website gives me hope when I wasn't able to get the date and time I am booking from the other booking website.
Please see my previous evaluation for why I cancelled. It took all day to get nothing
We've been able to book 2 flights at a great price with eDreams. I have needed to call twice to make a change / ask a question and everything was resolved quickly with great service.
Dear Alea S.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I liked the discounts I got for the flights I booked. It was easy to booked my flights
Dear Carmen S.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Ok ok ok ok ok ok ok ok ok ok ok okok ok ok okok ok ok okok ok ok okok ok ok okok ok ok okok ok ok ok
Dear Marcin W.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Everything else ok thanks my experience is good and good job
Dear Roland S.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marisa F.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service